Farmers Exchange

Complaint: [redacted] I am rejecting this response because:Seems like bad business to say you don't put what year the mower is on the receipt What I was told and what I was sold are not the same I don't care if your salesperson has worked for you for years I know what was told to me You surely don't have history with all of your customers so to say I'm a liar because you don't know me Is ignorant I will continue to warn others of your misrepresentation of what you are selling because as the reviews show you are a bad business owner.Sincerely, [redacted] ***

Complaint: ***I am rejecting this response because:
I was sold a and had a dropped off After the engine was faulty and they broke the muffler and tried to make us pay for it I will not send it back for them to rack up a huge Bill and then say it was sold as is I bought a not a 2003.Sincerely,*** ***

All used equipment is sold as is with no warranty or guarantee by our business. This is made clear byour sales staff at the time of purchase and written directly on the sales invoice. The only things that wecheck on used equipment are to make sure that at the time of sale all of the functions work...

and that allof the safety devices are in working order. We tried to give this customer some advice as to what to lookfor when she tried to fix the unit herself by purchasing a belt. We advised her that we would help herwith this unit. However we could not do that sight unseen for free when she called over the phone asshe demanded. We also stated we would not just give her free parts as she requested because therecould be other issues. Please note that this unit was purchased a year ago!We want to work with all our customers. However they must take some responsibility for theirdecisions.We don't have a clear-cut solution on the matter until our technicians evaluate the mower which shehas refused to allow us to do. We will work with this customer on the charges to repair the unit but wecannot give a concrete solution of the repair costs until the unit is the service center.Thank youKeith S[redacted]Farmers Exchange Owner

The year is never stated on a used machine and is not stated on the original receipt which you have a copy of. The customer is using this as their only leverage which is not true. The customer has called our lead sales manager a liar who has worked here for 12 years. None of which is correct. Our original response stands. Used machines are all sold as is where is which is stated on the receipt. There will be no refund. However us determining the current failure and working with the customer to fix the failure still stands from the original response.  We sell hundreds and hundreds if not a thousand of used machines each year this is the same policy that is followed on all of those transactions. This customer must except their responsibility in this transaction. We would like to thank the Revdex.com for their efforts. 
Did fax in response to [redacted] on 11/26/2016 with ID number [redacted]

Complaint: [redacted]I am rejecting this response because:Seems like bad business to say you don't put what year the mower is on the receipt.  What I was told and what I was sold are not the same.  I don't care if your salesperson has worked for you for 25 years I know what was told to me.  You surely don't have history with all of your customers so to say I'm a liar because you don't know me Is ignorant.  I will continue to warn others of your misrepresentation of what you are selling because as the reviews show you are a bad business owner.Sincerely,[redacted]

Enclosed is all of the related documents we have on this case.We have in our best faith given Mr. [redacted] every courtesy. He demanded a full refund of a used as is unitby us sight unseen or he would make despairing remarks about our company. Mr. [redacted] purchased thisunit with the full knowledge that...

the sale was final (copy of original receipt enclosed) on this unit andthe engine is warranted for 2 years by the manufacture Brtggs & Stratton.We offered to pickup and inspect the mower to find out what caused the belt failure and to work withhim in good faith to repair the unit but was told no by Mr. [redacted].As stated in the response to Mr. [redacted]. The solution starts with inspecting the unit with him present byour certified technicians and finding the failure and coming to an equitable compromise.Threats don't workKeith S[redacted]
Owner Farmers Exchange

Revdex.com,     Mr. [redacted] checked his unit in to our service center on 5-31-17.  He did provide his purchase receipt that showed the unit was within its warranty time frame. (Factory warranty statement and customer receiptenclosed) Our Briggs & Stratton certified technician Ben...

P[redacted] found the engine was "double filled" with oil causing fluid to come out of every possible area of the engine. This does confirm the customer's complaint of rough running conditions and smoking as stated when Mr. [redacted] checked the unit in. (Handwritten Technicians job notes enclosed)     The overfilled oil condition had to be corrected which entailed draining out all oil, replacing oil to correct level, replacing saturated paper air cleaner and spark plug to be able to get the unit running to verify if the unit had any warrantable failures.  As noted by the tech Ben P[redacted] unit seems to have no lasting damage or verifiable warrantable issues.  According to the engine manufacturer Briggs & Stratton improper maintenance is not covered (Overfilling with oil). We also checked the Lowe's Protection Plan that he purchased when he purchased the mower it also does not cover this particular issue. (Enclosed Lowe's Protection Plan coverage) The bill for the unit is also enclosed that shows the charge of $119.41.     Also enclosed is our posted per-authorization rates for all types of units that are checked in to the service center.  This shows a per-authorization value of $150.00 for walk power mowers is in place to prevent this exact example from happening.Video of the interaction with audio https://youtu.be/WoCfcLdPf98 Approximately 30 minutes removed as Mr. [redacted] Left the building to contact the police department and for them to show up.SignedKeith S[redacted]OwnerFarmers Exchange215 W Canal DRKennewick, WA 99336509-586-3101

Review: On June 15, 2013, I ordered a set of blades from Farmers Exchange ([redacted]) for $31.98. The order was shipped on June 25 and received on July 3, however, the blades were not properly secured in the box and caused a hole, which it appears that the blades fell out of. I emailed Farmers Exchange on the day of arrival about the missing blades and a week later, they got back to me stating that they filed a claim with USPS. After another week had passed I emailed Farmers Exchange to inquire about the status, and I was emailed on July 16 stating that they are still waiting for a reply from USPS and that they would hopefully have an answer for me by the end of the day. On July 23, I tried to email Farmers Exchange for another update, but I continuously receive a delivery failure notification from their email address at [redacted]. As of this posting, it is July 27 and I still have had no response from Farmers Exchange.Desired Settlement: I would like Farmers Exchange to refund or replace the items I ordered and were subsequently lost in the mail due to poor packaging.

Business

Response:

On June 15,2013 [redacted] had placed an order for 1 V-Belt (#[redacted]) and 2 38" Premium Blades (#[redacted]). On June 25, 2013 his ordered was shipped through USPS (Tracking number [redacted]), which Mr, [redacted] received on Juljf 3,2013, On July 8, 2013 weJve received an email from [redacted] that the package was damaged anb two blades are missing. On July 9,2013 we've filed a claim with USPS, On July 16,2013 we've foillowed| up on the claim and they stated that they would contact us by the end of the business day. And we still hbve yet to hear from them. Again, today July 30th, 2013 we called USPS and still there's no answer. j

Farmers Exchange now has refunded $31,98 for two (2) bladesjthat were lost during shipping through USPS. We will continue to follow up with USPS to resolve the iisue on our end. We don't feel that shipping another set of blades such a long distance would reacli its destination.