This letter is in response to your request regarding the service received in my Gaithersburg office by [redacted] *** [redacted] and [redacted] came to my office on March 1, requesting dentures for [redacted] *** [redacted] was in need of full upper denturesI examined [redacted] and discussed the various types of dentures available, as well as the cost and informed him that he would have to come back for at least 3-or more visitsHe and His wife agreed, I took an impression, and sent it out to the labA second appointment was scheduled on April 7, and bite registration was doneI got the Wax trying back from the lab so I requested to see the patient on 04/09/which was Saturday at 6:PMMy staff gave - appointment for [redacted] ***.I had to arrange my personal schedule in order to accommodate the patientI arrived at my office at 6:pm and [redacted] and [redacted] did not show upI waited until 7:pm and requested my staff to enquire why she and her husband were not at the office and his wife replied was they were there at 6:pm and could not wait so they left.My staff informed her that the appointment was scheduled at 5:not 6:pmI do not work on Saturday, but since [redacted] had his impending hospitalization I agreed to meet them at my office at 6:on 04/09/2015, had to rearrange my personal schedule in order to accommodate the patientI requested that she and her husband return to the office, so we could continue the process for his dentures, she refused, and said she did not have the time to run back and forth to the officeThe patient came into the office on April 12, for a try inIt had to be redone because patient gave wrong bite and process had to be repeated I told her it was imperative that [redacted] come to the office so that the dentures could be tried in again for ***Throughout the process [redacted] and her husband have been very uncooperative, refusing to listen to my advice demanded that she would not be able to bring him for [redacted] and demanded the denture should be completed to finish and she will come and pick his dentures, as her husband is undergoing surgery on 04/21/and will be incapacitated for several weeks and should be refrained from walking for couple of months according to his physicianWith reluctance I agreed to hand over the denture to his wifeI told his wife that I was extremely concerned about processing the denture without a ***She insisted that the denture be processedI told her to bring [redacted] as soon as he is able to walkOn April 15, the completed upper denture was delivered to [redacted] ***.On April 28, both [redacted] and [redacted] walked into my office and associate Doctor and the staff was very astonished and shocked to see [redacted] ***, since his wife had said he would be bed ridden for several weeks after his surgery and unable to walk for couple of months [redacted] said his denture did not fit, so the associate doctor having known about the situation adviced to return back to see meThey left the office, and as the staff member was going around putting away things in the office she came upon [redacted] Dentures which they had left without telling anyoneAlso later in the day [redacted] called and requested the money backStaff told her to bring [redacted] to the office and address the concern.We offer good service to the patient and it is very hard to get treatment accomplished when they are not willing to cooperate and provide informationLab costs incurred when denture is processed, so if [redacted] can come to the office since it was recently fabricated, lab can some time accommodate with the correction of his dentureThis can only be achieved with the cooperation of the patientI had been out on vacation from June and returned to work on July 5,
This letter is in response to your request regarding the service received in my Gaithersburg office by [redacted] *** [redacted] and [redacted] came to my office on March 1, requesting dentures for [redacted] *** [redacted] was in need of full upper denturesI examined [redacted] and discussed the various types of dentures available, as well as the cost and informed him that he would have to come back for at least 3-or more visitsHe and His wife agreed, I took an impression, and sent it out to the labA second appointment was scheduled on April 7, and bite registration was doneI got the Wax trying back from the lab so I requested to see the patient on 04/09/which was Saturday at 6:PMMy staff gave - appointment for [redacted] ***.I had to arrange my personal schedule in order to accommodate the patientI arrived at my office at 6:pm and [redacted] and [redacted] did not show upI waited until 7:pm and requested my staff to enquire why she and her husband were not at the office and his wife replied was they were there at 6:pm and could not wait so they left.My staff informed her that the appointment was scheduled at 5:not 6:pmI do not work on Saturday, but since [redacted] had his impending hospitalization I agreed to meet them at my office at 6:on 04/09/2015, had to rearrange my personal schedule in order to accommodate the patientI requested that she and her husband return to the office, so we could continue the process for his dentures, she refused, and said she did not have the time to run back and forth to the officeThe patient came into the office on April 12, for a try inIt had to be redone because patient gave wrong bite and process had to be repeated I told her it was imperative that [redacted] come to the office so that the dentures could be tried in again for ***Throughout the process [redacted] and her husband have been very uncooperative, refusing to listen to my advice demanded that she would not be able to bring him for [redacted] and demanded the denture should be completed to finish and she will come and pick his dentures, as her husband is undergoing surgery on 04/21/and will be incapacitated for several weeks and should be refrained from walking for couple of months according to his physicianWith reluctance I agreed to hand over the denture to his wifeI told his wife that I was extremely concerned about processing the denture without a ***She insisted that the denture be processedI told her to bring [redacted] as soon as he is able to walkOn April 15, the completed upper denture was delivered to [redacted] ***.On April 28, both [redacted] and [redacted] walked into my office and associate Doctor and the staff was very astonished and shocked to see [redacted] ***, since his wife had said he would be bed ridden for several weeks after his surgery and unable to walk for couple of months [redacted] said his denture did not fit, so the associate doctor having known about the situation adviced to return back to see meThey left the office, and as the staff member was going around putting away things in the office she came upon [redacted] Dentures which they had left without telling anyoneAlso later in the day [redacted] called and requested the money backStaff told her to bring [redacted] to the office and address the concern.We offer good service to the patient and it is very hard to get treatment accomplished when they are not willing to cooperate and provide informationLab costs incurred when denture is processed, so if [redacted] can come to the office since it was recently fabricated, lab can some time accommodate with the correction of his dentureThis can only be achieved with the cooperation of the patientI had been out on vacation from June and returned to work on July 5,