Farmers Furniture

# #ffffff;"> Our reply to the attached Revdex.com letter received We will be happy to as any insurance [redacted] would like [redacted] should come into our store and speak with Store Manager [redacted] We have tried numerous times since Feb to reach Ms [redacted] concerning her account through letters and phone calls We have not heard from her until this letter came from your business The table and chairs she purchased was out of our clearance room where all clearance merchandise is as is This is why her contract is only $for the table and the chairsShe also purchased a reclining sofa for $which was discounted from $in the same room Delivery copy plainly states In clearance room and she signed this delivery as receiving all itemsHer sales person was [redacted] ***r The contract will print out the inventory sku # and adds a generic description [redacted] wrote out Table and chairs to show why the she was discounting it from $to $since it had to be manually changed and explained why the price was discounted $ In the future please have all Revdex.com communication sent to me at this email address or mailed to: Farmers Furniture Attn: [redacted] Telfair Street Dublin Ga P: 478-275-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 6, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] On 05/08/and 05/09/I have made several effects to reach [redacted] at the number providedHowever, as of 05/13/I have not received a call back and don't know what else to do at this point I'm not happy with the business' suggested resolution because it is faulty and can me determined by the statement above

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We spoke with customer Wednesday, May 14thWe have agreed for her to return the merchandise and we’ll refund her moneyArrangements are being made to pick up the furniture at which time we will send customer a refund check
Best Regards
***
*** ** *** | Executive Assistant | Farmers home Furniture | An Employee Owned Company

Although *** is no longer in the Cordele area the contract was written at the Cordele storeThe contract was opened 12/21/13, *** made her first payment 2/7/There have been attempts to contact customer by phone since 3/13/and lettersThe phone responses on her cell and home phone numbers we have on file range from voice mail full, busy signal etcwith no contactIf *** will call the corporate manager *** ***, he will be glad to help resolve her issueThe number to reach Mr*** is###-###-####
Many Thanks
***

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Our reply to the attached Revdex.com letter received
We will be happy to as any insurance *** would like*** should come into our store and speak with Store Manager *** ***
We have tried numerous times since Feb to reach Ms*** concerning her account through letters and phone calls. We have not heard from her until this letter came from your business
The table and chairs she purchased was out of our clearance room where all clearance merchandise is as is. This is why her contract is only
$for the table and the chairsShe also purchased a reclining sofa for $which was discounted from $in the same room. Delivery copy plainly states In clearance room and she signed this delivery as receiving all itemsHer sales person was *** ***r. The contract will print out the inventory sku # and adds a generic description.
*** wrote out Table and chairs to show why the she was discounting it from $to $since it had to be manually changed and explained why the price was discounted $
In the future please have all Revdex.com communication sent to me at this email address or mailed to:
Farmers Furniture
Attn: *** ***
Telfair Street
Dublin Ga
P: 478-275-

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

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[redacted]<[redacted]>
12:27 PM (10 hours ago)
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We spoke with [redacted] and she said the store has corrected the problem and she is very happy. We ask her to please e-mail the Revdex.com that she was satisfied and she said she would.
 
Many Thanks
[redacted]
 
[redacted] | Executive Assistant | Farmers home Furniture | An Employee Owned Company
[redacted] | Dublin, GA 31021 | P[redacted] | F-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I am no longer located in the Cordele area, I  made this very clear before I moved. Further, I have made several attempts in person and by phone to get this matter resolved prior to this date. Before any negative activity was placed on my account around December 18, 2014 I attempted to speak with upper management about these issues. As a result of the current circumstances, everything must be handle by phone.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]6, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
On 05/08/14 and 05/09/14 I have made several effects to reach [redacted] at the number provided. However, as of 05/13/14 I have not received a call back and don't know what else to do at this point.
I'm not happy with the business' suggested resolution because it is faulty and can me determined by the statement above.

font-family: 'Times New Roman', serif;">Mr. [redacted] came in on 04/10/2015 and purchased a high wheel push mower for $249.99. There was a picture of a push mower with a bag attachment in our April sales circular. The advertising company put the wrong picture in the circular. The error was found and a notice was put on the front door and on the customer service counter at the beginning of the event. All sales consultants were made aware of the error. [redacted], Mr. [redacted]'s consultant stated she wrote the sku number down from the lawn mower that was $249. This was the mower Mr. [redacted] received. [redacted], his sales consultant, did not disclose his contract as he states.  This was done by a credit staff member, [redacted].The lawn mower was ordered from the distribution center. Mr. [redacted]'s contract was re-written because the clerk that keyed the contract had made an error and charged him for two(2) service plans. This caused him to be over charged by $79.00. This error was caught by me,([redacted], Store Manager) and the contract was then re-written.. The lawn mower was not changed on any contract. I did not know about the issue until the week of May 9th, I spoke with Mr. [redacted] and apologized for the confusion. I told him that if the lawn mower he picked up was not used or in like new condition we could exchange it for the mower with the bag and just charge him the difference of $250.  He stated he had been using the mower for the last 3 weeks. I told him I would need to charge him a usage fee if we swapped because we couldn't re-sale the mower as new. I asked him my he didn't return the mower as soon as he realized it was not what he wanted. He stated he had assembled the mower(put the handle on)and he needed to cut his grass.We did apply his payment as a deposit when the contract was re-written. This was disclosed to him and he didn't comment at the time.We can re-write the contract again and apply the money as his payment.
Mr. [redacted] was to bring the mower back to the store today and review the contracts showing no change in the merchandise but has not come in as of yet. We will do whatever he would like to do to satisfy the customer when and if he comes in. We value Mr. [redacted] as our customer and are willing to work with him to rectify the issue.
 
 
[redacted]
 
[redacted] | Executive Assistant | Farmers home Furniture | An Employee Owned Company
1851 Telfair Street | Dublin, GA 31021 | P-478-275-6141 | F-478-275-5242

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]