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Farmers Home Furniture Reviews (11)

• Oct 07, 2023

Brother had a massive stroke, died in August
I will pay my bill when they will send me a text and I would pay it through the link, my brother got ill I was going back and forth to the hospital it was a terrible time for our family from just losing someone right before, I didn't receive a text or anything and so much was going on they were expecting him to get better but he unexpectedly died August I was all over the place September they sent me a text soon as they did I paid it I called the store to ask for mercy because I took the longer payment plan to have built my credit the manager talked down to me treated me and talked to me like I was nothing the things that he said I want the world to hear how this store treated me as a as a minority, and he seem to get a kick out of it this is supposed to be a family franchise I'm asking African-American people do not patronize none of their stores, stay away from them I was already going through it and try to explain he was so rude and I mean very very rude and I try to explain to these people what happened I had not been late before but this month in August no one reached out but then he accused me of lying about how much my credit score dropped because of the late payment and honest to God my score dropped the way I said it did but the store is horrible Mayfield store people of color my people please stay away from all Farmers furniture I will be putting this in a newspaper in a column, I will be putting it on Facebook for people of color to see and go into detail the conversation that he and I had so I'm asking people of color stay away

Purchased a queen bed, mattress and box springs. Also a dining room table with leaf.
The day they came to deliver furniture it was raining. One worker proceeded to carry in the table leaf (noncovered) in the rain. It was wet. I quickly grabbed a towel and dried it off and told him not to carry in wood furniture in the rain unless it was protected. Dining room table brought in ok. The head board was fine, but they sent the wrong footboard, so they had to go back to the store & pick up the correct one. They came back to deliver it and it was chipped, so they had to order another one. I went yesterday to tell them we got the wrong mattress. She said it was the one I picked (?). Rather than argue I decided to keep it and just put a pillow top on it. It's very hard. Well today we are still waiting for the footboard delivery. It's 1:00pm, no ones called, so I called the store. They can't give me a time even though I told them I would need to leave to pick up my son. Very unprofessional. No one knows what's going on. Would never deal with them again. Would not recommend to anyone else either.

This· is in response to the complaint you received from our patient regarding services rendered.on 04/12/resulting in a total charge of $235.00, minus adjustment for noncovered amount and $deposit toward the balance of $leaving the balance billed to patient at $119.89.I have attached a copy of the letter that was sent to the patient on 06/15/explaining that Dr [redacted] has no recall, or written notation in the patients chart stating the procedureto destroy the benign lesion of his face would be at no charge.Dr [redacted] does not typically answer telephone messages in between patients because she is with patients all day, and defers matters such as these to her administrativestaff.It is the sincere goal of Dr [redacted] and all staff members that each patient be treated with the utmost care and respectWe regret that the patient did not feel this was the case,and hope that we can avoid any further collection efforts.Sincerely,Thelma A [redacted] ·Office Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] The doctor in no way quoted or referenced any "additional" charge for putting a drop of nitrogen on a dark spot on my faceIn fact - when I told her a previous doctor had done the same and did not charge anything as it takes about seconds she said she could do that alsoI asked if there would be any extra charge and she said noIF there was to be any extra charge - that should be DISCLOSED and it was not.Otherwise I would not have let her do it as the cost is 100% out of pocket for me.The fact the Doctor wont even speak with me about the matter shows she is not forthrightShe "does not recall" what was said.In business and other interpersonal dealings there is a saying "treat others as you want to be treated".Ask her if she would like me trying to double bill her for something we had already discussed and then when she asked to speak with me to recall what was said - to ignor her.In any event - let me know what to do next[redacted]

I tried to reply via the web site but was unable to. I have attached the customer service record highlighting the complaint came in 1/23/15, store made inspection on 1/23/15 and ordered 2 cushion covers on 1/23/15 with est. arrival date 2/6.. I also attached the Parts order and highlighted the dates. The covers came in at the corporate office warehouse 2/6 and should be delivered to the store on truck tomorrow. We talked with customer and apologized for the time it’s taken and offer her to swap for better quality sofa. She said she liked the one she has and just wanted it fixed. However she called us back and wanted to reselect so she is to go into the store tomorrow and reselect. There was no way for us to clear up the service any faster. Thanks

I purchase furniture at this location last yearMaking payments $a monthI went last year of October and paid aheadUntil March this yearWhen we paid ahead on the furnitureThat brought it down us owing $something on what we purchasedWe received a letter just the other day saying we owe $1300,somethingWe went and talk to em about itThey told us just because we dont make payments every month it goes back up on what we oweTell me how do you get anything paid offWhen any company refinance it?

For the past years I felt like Nissan was the best company I have ever dealt with I renewed my lease and now I think Thoroughbred Nissan as well as the national dealership fit the stereotype type of sleezy car dealers I asked questions of the salesman and finance person and got doublespeak for responses Nevertheless, I trusted them because of years of good experiences with them Now, I have less car for more monthly payments and a have to pay even more because of the time period in which I renewed my lease Doublespeak and downright lies adds up to sneeze After this lease is up, I will NEVER return to this dealership and will NEVER be able to recommend them to anyone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
The doctor in no way quoted or referenced any "additional" charge for putting a drop of nitrogen on a dark spot on my face. In fact - when I told her a previous doctor had done the same and did not charge anything as it takes about 20 seconds she said she could do that also. I asked if there would be any extra charge and she said no. IF there was to be any extra charge - that should be DISCLOSED and it was not.Otherwise I would not have let her do it as the cost is 100% out of pocket for me.The fact the Doctor wont even speak with me about the matter shows she is not forthright. She "does not recall" what was said.In business and other interpersonal dealings there is a saying "treat others as you want to be treated".Ask her if she would like me trying to double bill her for something we had already discussed and then when she asked to speak with me to recall what was said - to ignor her.In any event - let me know what to do next.[redacted]

font-family: 'Times New Roman', serif;">I tried to reply via the web site but was unable to.
 
I have attached the customer service record highlighting the complaint came in 1/23/15, store made inspection on 1/23/15 and ordered 2 cushion covers on 1/23/15 with est. arrival date 2/6.. I also attached the Parts order and highlighted the dates. The covers came in at the corporate office warehouse 2/6 and should be delivered to the store on truck tomorrow.
 
We talked with customer and apologized for the time it’s taken and offer her to swap for better quality sofa. She said she liked the one she has and just wanted it fixed. However she called us back and wanted to reselect so she is to go into the store tomorrow and reselect. There was no way for us to clear up the service any faster.
 
Thanks

Attached is a copy of the letter I sent to the Corporate Office in [redacted], GA.

Today I visited the Farmers Furniture located on [redacted], AL. I was searching for sofas for several of our dormitories. As I approached the desk to ask a question I overheard a conversation between two young black women sales clerks. According to a customer the employee using profanity name is ____. I think you should be aware of the language that was being used. I was shocked to hear her repeatedly refer to a customer as a "....". I also heard her say, "I don't know what the ... she asking how my Daddy doing." I couldn't believe my ears. The other employee appeared to try to speak in a hushed tone while asking her not to use such language however she seemed to think it was okay to use profane language while at her place of employment. I don't know how many people she offended, but I found it so offensive that I don't plan to go into the store again.

I have purchase alot of different items from farmers furniture in the past. But my last purchase was by far the worst experience from them I have ever had. We were lied to and misinformed the whole way. The only difference was a change in store managers. [redacted] is his name and he told us several things to make the sale and after the papers were signed everything changed. They sent out the wrong mates 2 different times and made excuse after excuse as to why. Eventually we gave up and took the 3rd matress to our dismay . It was still the wrong matress. When the matress developed a 3 inch sag after only 6 months we were informed we didn't have a warranty that originally purchased . We were told it wasn't put in the computer correctly. They eventually sent some one out to take pictures of the matress the guy that took the pictures said without a doubt it would be replaced. Then we get a call from our local farmers that we purchased the matress from. We were informed that they would not replace it because it had a stain the size of a dime on the matress. I come away from this experience wishing I had never bought any thing from them ever and will forever tell anyone I can about this company and expecially the store in [redacted] I would eat bugs and poop before I ever set foot in that or any farmers furniture. Shame on you [redacted] and farmers. I for see this company bankrupt soon.

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Address: 200 Able Drive, Suite 2, Dayton, Tennessee, United States, 37321

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