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Farmers Insurance - Bobby J. Roberts

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Farmers Insurance - Bobby J. Roberts Reviews (2)

Although
this claim is made against my agency, the original *** was *** ***, who
left *** Insurance to go to *** *** *** My office was
simply trying to service this policy As far as the complaints…
Complaint:
My ***s truck was added to my
policy without my permission:
Answer:
This policy is a joint policy with her *** He added the truck and
her permission was not needed We gave him a quote on Jan 22, and he
added the vehicle on Feb 9, and then removed the older truck On Mar
17, the *** called with billing questions, which were answered and
resolved without any questions The *** then suggested we call his mother
and explain to her We called her, no answer and we left a voice mail
Desired
outcome: I would like the overpayment taken by auto debit to be returned
to me and receive an explanation:
Answer:
ON MARCH 17, WE CALLED HER AT 3:42PM EST SHE DID NOT ANSWER
AND WE LEFT A VOICE MAIL That was the end of our conversation with this
customer
On
May 21, we received a call from *** ***’s *** *** ***
office saying that they had started a new policy for *** (a clear violation
of a non compete clause, which is a different matter) We canceled the
policy as requested on 5-26-and processed the refund of $on
6-4-
Everything
that I have stated is time stamped via electronic submission The
original *** *** and the American Family are one in the same and this
complaint against my agency as no merit whatsoever
Please
confirm receipt and resolution

Although
this claim is made against my agency, the original [redacted] was [redacted], who
left [redacted] Insurance to go to [redacted].  My office was
simply trying to service this policy.  As far as the complaints…
class="M[redacted]ormal"> 
Complaint:
My [redacted]s truck was added to my policy without my permission:  
Answer:
 This policy is a joint policy with her [redacted].  He added the truck and
her permission was not needed.  We gave him a quote on Jan 22, 2015 and he
added the vehicle on Feb 9, 2015 and then removed the older truck.  On Mar
17, 2015 the [redacted] called with billing questions, which were answered and
resolved without any questions.  The [redacted] then suggested we call his mother
and explain to her.  We called her, no answer and we left a voice mail.
 
Desired
outcome:  I would like the overpayment taken by auto debit to be returned
to me and receive an explanation:
Answer:
 ON MARCH 17, 2015 WE CALLED HER AT 3:42PM EST.  SHE DID NOT ANSWER
AND WE LEFT A VOICE MAIL.  That was the end of our conversation with this
customer.
On
May 21, 2015 we received a call from [redacted]’s [redacted]
office saying that they had started a new policy for [redacted] (a clear violation
of a non compete clause, which is a different matter).  We canceled the
policy as requested on 5-26-2015 and processed the refund of $85.60 on
6-4-2015.
 
Everything
that I have stated is time stamped via electronic submission.  The
original [redacted] and the American Family are one in the same and this
complaint against my agency as no merit whatsoever.
 
Please
confirm receipt and resolution.

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Address: 3303 Plaza Dr, New Albany, Indiana, United States, 47150

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