Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: *** (***) ***, account *** December 6, Anthony R*** met with *** ***, the homeowner's representative on site at residence located at ** *** *** in Aztec, New Mexico on July 19, A written
proposal (number ***) was sent to *** on July 23, When *** came into our office to sign the proposal on July 25th, she had Anthony modify the proposal to change the location of the installed furnaceThe attached Proposal ***A was signed by *** *** for the installation of a new Carrier furnace and duct systemWork commenced August 1, *** sent *** *** photographs of the work being performed*** then ordered Farmington Heating & Metal to cease work at the residence and removed *** *** from representing her for the projectAnthony R***, our salesman, met with *** *** on site on September 28, to discuss the installation and possible resolutions to her concerns, which we are not knowledgeable of in entirety due to the lack of communication with the customerA revised proposal was sent to *** on October 12th detailing the installation revisions as discussed on site*** responded to us on October 18, via phone to decline the proposal and stated that she wanted her relationship with our company to endShe wanted to know if we would pick up the furnace or if she could drop it off at our office, and told Anthony that she had hired another company to install a completely different HVAC systemThe customer never made contact with officersor owners of Farmington Heating & Metal to resolve the situationWe would like to note that with full communication, Farmington Heating & Metal would have modified the proposed installation to fully satisfy the customerSeveral phone calls were made to *** during this time, with no answer on her end and no calls returnedA final attempt to contact *** was made on November 15th, to resolve the issues, and there was no answer on her cell phone and voicemail was fullSincerely, Bryan FM*** Executive Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have contacted the business and they accepted the following terms:1. Farmington Heating & Metal will refund your $4,deposit and mail you a check to *** *** *** *** *** ***.2. Farmington Heating & Metal will not pursue collections from you or your representative on this project. 3. You will deliver or have delivered the furnace in the referenced proposal to our office in new condition within the next couple of days. 4. You will contact the Revdex.com and clear this complaint with no prejudice against FH&M Thank you for your help.
Regards,
*** ***
Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: *** (***) ***, account *** December 6, Anthony R*** met with *** ***, the homeowner's representative on site at residence located at ** *** *** in Aztec, New Mexico on July 19, A written
proposal (number ***) was sent to *** on July 23, When *** came into our office to sign the proposal on July 25th, she had Anthony modify the proposal to change the location of the installed furnaceThe attached Proposal ***A was signed by *** *** for the installation of a new Carrier furnace and duct systemWork commenced August 1, *** sent *** *** photographs of the work being performed*** then ordered Farmington Heating & Metal to cease work at the residence and removed *** *** from representing her for the projectAnthony R***, our salesman, met with *** *** on site on September 28, to discuss the installation and possible resolutions to her concerns, which we are not knowledgeable of in entirety due to the lack of communication with the customerA revised proposal was sent to *** on October 12th detailing the installation revisions as discussed on site*** responded to us on October 18, via phone to decline the proposal and stated that she wanted her relationship with our company to endShe wanted to know if we would pick up the furnace or if she could drop it off at our office, and told Anthony that she had hired another company to install a completely different HVAC systemThe customer never made contact with officersor owners of Farmington Heating & Metal to resolve the situationWe would like to note that with full communication, Farmington Heating & Metal would have modified the proposed installation to fully satisfy the customerSeveral phone calls were made to *** during this time, with no answer on her end and no calls returnedA final attempt to contact *** was made on November 15th, to resolve the issues, and there was no answer on her cell phone and voicemail was fullSincerely, Bryan FM*** Executive Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have contacted the business and they accepted the following terms:1. Farmington Heating & Metal will refund your $4,deposit and mail you a check to *** *** *** *** *** ***.2. Farmington Heating & Metal will not pursue collections from you or your representative on this project. 3. You will deliver or have delivered the furnace in the referenced proposal to our office in new condition within the next couple of days. 4. You will contact the Revdex.com and clear this complaint with no prejudice against FH&M Thank you for your help.
Regards,
*** ***