Farnsworth Heating & Cooling/Plumbing

no where on the contract does it say that we were leaving the units at the customers house The owner did not ever tell us to leave the equipment Because there is freon in the unit we always take the units away as a courtesy In all of my years doing this I have never had this problem with a customer the day we installed her system we brought it back in the yard and one of the technicians already started to strip down the unit I told the owner over that phone that she could come pick them up but unfortunately the unit was already stripped

I am so tired of having to go through all this .I would like a refund or else have them come back and do it correctlyI still think paying dollars to do just one air duct is excessiveIt took them only a half hour and they did not even look at the other air ducts They came in and went right to the kitchen and that was it I wish I could make dollars for a 1/hours work I feel I was cheated and want it fixed I don't know how to send the contract via computer, I never learned that I just looked at my contract and it says ducts to be cleaned

Farnsworth heating and cooling has been in contact with terry and have come to an agreement Once the agreement is fulfilled terry said that he cancel this complaint

I did receive this call about the ceiling repairs the owner of the property at [redacted] gave me the number to his neighbor [redacted] , who was taking care of the house, and I called [redacted] about getting my water restoration company in there to assess the damage and see what we needed to do to get it done I ( [redacted] ) personally called [redacted] to get this figured out I gave him my cell number [redacted] told me that he had to call the owner or look into the insurance policy before he was going to do anything I told [redacted] to call me back as soon as he could so that we could get it handled [redacted] never called me back so I assumed that the owner had just taken care of it From the repair prices it looks like they went outside of there insurance to get it done most likely it would have cost $per there insurance I am sorry about the mix up in this matter but I never received a call back from [redacted] so I was not able to oversee and take care of the problem

[redacted] called Farnsworth heating and cooling and said that his thermostat was not working Farnsworth dispatch a technician to his home As the technician was trying to diagnose the problem with the thermostat, the homeowner told the Farnsworth technician that they had a parts warranty with another AC company Farnsworth does not have a parts warranty with [redacted] The Farnsworth technician told the customers that if another company has a warranty on the parts that they should call them because the bill will be lower or free (depending on the agreement they have with the other AC company) The Farnsworth technician was doing his best for the customer Farnsworth could have fixed the unit but we did not want to charge them if the parts were covered by another company Farnsworth did not even charge the customer for coming out on a service call Farnsworth does not chage $for a new thermostat (that must have been a typo) Farnsworth Heating and cooling does everything possible to make our customers happy with the services that we provide Unfortunalty not every customer can be made completely happy despite our great efforts Farnsworth has a great track record in the [redacted] valley

Farnsworth Heating and Cooling has called Mr [redacted] back and we have offered to have a manager come out a personally take care of his PMAs Mr [redacted] has declined We had a tech go to Mr***s homes and did not check everything like he was supposed too That employee does not work for Farnsworth any longer We have told Mr [redacted] that we let go the employee that did not do the work right and have tried to get a manger out there to take care of everything Again Mr [redacted] has refuses our attempts Mr [redacted] will not let us correct this situation

If joan feels like she has been cheated then Farnsworth will do another duct clean on her house for free. Farnsworth always takes care of their customers.

We disagree with Farnsworth's statement. We didn't call them and tell them our thermostat wasn't working. We called them and said our air conditioning wasn't working. The technician said our thermostat needed replacing, we said we thought it was under warranty. They did tell us to contact the original installer of our [redacted] system. Which we did. There was nothing wrong with our thermostat. A safety switch in the attic had somehow tripped and shut the air conditioner off. Why didn't Farnsworth Technician find that when he was in the attic and fix it without us having to pay for another service call from another company for $69.95 when we had a $600.00 service contract with Farnsworth. For this reason we want the balance of our service contract and the amount of the second service company's service call. Farnsworth obviously didn't charge us for the service call on July 28th because they didn't fix anything and it should have been covered by the service contract.

I called [redacted] twice (2) and left messages both times Mr [redacted] failed to return my phone calls I try to go to Farnsworth HVAC business in person but I could not local his place of business Farnsworth HVAC company does not have any address on any of its business cards At that point I had to get my ceiling repaired It cost me a total of $to repair my ceiling ($for restoration and $to repair the ceiling) Also, it must be mentioned that Farnsworth HVAC company did repair the HVAC problem after they attempted to repair it the first time Therefore, it is clear that Farnsworth company is at fatal to repair the damages to the ceiling because they failed to repair it properly the first time I could not claim these repairs to my insurance company because my deductible is over $ [redacted] [redacted] [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I had personally talked to *** over the phone when the issue had happened. I told him that I could help with the problem. I told *** to not do anything about the repair and that we needed to get my repairs guys in there to as the damage and then we could go from there. *** refused to let my guys get in there to as the damage and then had the drywall repaired without calling or informing me of it. If *** had let me handle the problem we could have had this resolved very easily. But because *** did not consult with me or let me know what he was doing, now it is too late for me to help. Farnsworth always takes care of their customers but when a customer goes around us, there is nothing that we can do

I have been in a dispute with Farnsworth heating and air since March of when their technician failed to perform the proper maintenance on my HVAC units.Because of their lack of performance I told *** Farnsworth that I was canceling our maintenance agreement and that they should refund my money.*** Farnsworth emailed me and said that a supervisor would come and take care of my unitsAgain I told Him that I was canceling our contract because they had not lived up to the agreement and the contract had been breachedSince that time there has been no response from Farnsworth to my phone calls, emails or letters.Their unwillingness to communicate on top of the terrible service reinforces my decision to cancel the contract.They have allowed this to drag on for months and it is time they do the right thing and refund my money.*** ***

no where on the contract does it say that we were leaving the units at the customers house.  The owner did not ever tell us to leave the equipment.  Because there is freon in the unit we always take the units away as a courtesy.  In all of my years doing this I have never had this...

problem with a customer.  the day we installed her system we brought it back in the yard and one of the technicians already started to strip down the unit.  I told the owner over that phone that she could come pick them up.  but unfortunately the  unit was already stripped.

I called [redacted] twice (2) and left messages both times.  Mr. [redacted] failed to return my phone calls.  I try to go to Farnsworth HVAC business in person but I could not local his place of business.  Farnsworth HVAC company does not have any address on any of its business cards.  At that point I had to get my  ceiling repaired.  It cost me a total of $1190 to repair my ceiling ($960 for restoration and $230 to repair the ceiling).  Also, it must be mentioned that Farnsworth HVAC company did repair the HVAC problem after they attempted to repair it the first time.  Therefore, it is clear that Farnsworth company is at fatal to repair the damages to the ceiling because they failed to repair it properly the first time.  I could not claim these repairs to my insurance company because my deductible is over $2000.                  [redacted]  
[redacted]

I am so tired of having to go through all this .I would like a refund or else have them come back and do it correctly. I still think paying 500 dollars to do just one air duct is excessive.. It took them only a half hour and they did not even look at the other air ducts.  They came in and went right to the kitchen and that was it.  I wish I could make 500 dollars for a 1/2 hours work.  I feel I was cheated and want it fixed.  I don't know how to send the contract via computer, I never learned that.  I just looked at my contract and it says 11 ducts to be cleaned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

hi I am sorry to hear about the problem.  it depends on how the duct work is ran.  On some of the homes that we do there is a main duct work trunk line that is the majority of the duct work.  On these kinds of homes we are able to take off one vent and the duct clean wand can get to...

almost all of the ductwork.  whenever we do a duct clean it is always all of the ducts.  Without looking at your house I am sure that they didnt have to take off every single register to clean all of the ductwork.

[redacted] called Farnsworth heating and cooling and said that his thermostat was not working.  Farnsworth dispatch a technician to his home.  As the technician was trying to diagnose the problem with the thermostat, the homeowner told the Farnsworth technician that they had a parts...

warranty with another AC company.  Farnsworth does not have a parts warranty with [redacted].  The Farnsworth technician told the customers that if another company has a warranty on the parts that they should call them because the bill will be lower or free (depending on the agreement they have with the other AC company).  The Farnsworth technician was doing his best for the customer.  Farnsworth could have fixed the unit but we did not want to charge them if the parts were covered by another company.  Farnsworth did not even charge the customer for coming out on a service call.  Farnsworth does not chage $1000.00 for a new thermostat (that must have been a typo).  Farnsworth Heating and cooling does everything possible to make our customers happy with the services that we provide.  Unfortunalty not every customer can be made completely happy despite our great efforts.  Farnsworth has a great track record in the [redacted] valley.

Farnsworth Heating and Cooling has called Mr. [redacted] back and we have offered to have a manager come out a personally take care of his PMAs.  Mr. [redacted] has declined.  We had a tech go to Mr. [redacted]s homes and did not check everything like he was supposed too.  That employee does not...

work for Farnsworth any longer.  We have told Mr. [redacted] that we let go the employee that did not do the work right and have tried to get a manger out there to take care of everything.  Again Mr. [redacted] has refuses our attempts.  Mr. [redacted] will not let us correct this situation.

I did receive this call about the ceiling repairs.  the owner of the property at [redacted] gave me the number to his neighbor [redacted], who was taking care of the house,  and I called [redacted] about getting my water restoration company in there to assess...

the damage and see what we needed to do to get it done.  I ([redacted]) personally called [redacted] to get this figured out.  I gave him my cell number.  [redacted] told me that he had to call the owner or look into the insurance policy before he was going to do anything.  I told [redacted] to call me back as soon as he could so that we could get it handled.  [redacted] never called me back so I assumed that the owner had just taken care of it.  From the repair prices it looks like they went outside of there insurance to get it done.  most likely it would have cost $500 per there insurance.  I am sorry about the mix up in this matter but I never received a call back from [redacted] so I was not able to oversee and take care of the problem.