Faros Properties

They operate with deceptive practices and dishonesty. Do not put yourself in a position to be victimized by this organization. The property manager, David Johns sets the standard for arrogance and poor customer service

I am wring in regards to a customer complaint submitted to your office on 5/16/2014, ID #:*** by
Ms*** ***Please consider this letter as our formal response to Ms***'s complaint
Ms*** moved into our community located at ** *** ***
*** ** *** in the month
of March, Her rental amount is $ and $ for outdoor parkingIn order for our office
to reserve an apartment, Ms*** has paid a security deposit in the amount of $ with check
number on 03/10/This check was returned to our bank on 3/18/with reason of closed
accountOn 3/5/2014, this resident paid $ with check number This check was also returned
to our bank with reason of non sufficient funds on 3/10/
On each occasion notification has been received by our office, I personally contacted Ms*** and her
roommate Ms*** to inform them of the returned checksIn turn, Ms*** stated that she had
missed work due to an illness as well as child support being taken from her paychecksNo reason to
write bad checks, from a closed account or from an account with no sufficient fundsThe resident then
agreed that once she was paid from her employer, the next paycheck in its entirety will be paid to our
office to cover some of the cost of the returned checksI have met with both Ms*** as well as Ms
*** in my office and discussed payment options, which they both agreed that they would not be able
to abide byAs of 5/31/2014, total rent owed is 1,As of today's date, 6/09/2014, the total
amount owed for this unit is $ 1,including June rent and late feeEnclosed you will find a copy of
the resident's ledger as well as a copy of the notifications from the bankEviction proceeding will begin
according the Landlord Tenant Laws of Pennsylvania
If you have any questions, please feel free to contact me by phone at ###-###-#### or via e-mail at
***
Property Manager
Allegheny Center Apartments

Mr. [redacted] applied on April 8th1, 2017, online through [redacted] and paid the $500.00application deposit along with the $50.00 application fee. He electronically signed the addendum onlineon April 8th at 7:00pm, IP address [redacted]. This addendum states “Application fee(s) and deposit...

arerequired to apply for this apartment. Application fee(s) are non-refundable. Application deposit will becredited towards required security deposit OR will be refunded should the application be denied. Shouldyou fail to sign the lease or attempt to withdraw the application after 72 hours of submission, applicationdeposit will be retained as liquidated damages.” After receiving the online application, LeasingConsultant Tanja M[redacted], sent an email to Mr. [redacted] stating what additional documents would be neededto complete the application. Said documents were provided by Mr. [redacted] on Sunday, April 9th• At thattime the application was processed. The application was approved on April 10th, 2017. An email wasthen sent to Mr. [redacted] on April 1 1th, 2017 stating that the application had been completed and wasapproved. On Wednesday, May 31rd, Tanja M[redacted] received an email stating that Mr. [redacted] would not betaking the apartment. Had we received that email within the 72hr window, we would have gladlyrefunded the $500.00 application deposit. However, in this case the 72hr window had passed, and theapplication deposit was not refunded per the signed addendum. Email correspondence with the aboveinformation and time stamps are attached, along with a copy of the addendum that was signed online byMr. [redacted].Please let me know if anything further is needed.SincerelyAngela S[redacted]

Review: The Allegheny Center Apartments keeps messing around with me on rent. The day my roommate and I signed our lease papers, the leasing office ladies told us that our checks had cleared and we were ready to move in. A few weeks ago, the leasing manager contacted my roommate and said that both checks had bounced after not telling us for two months. And also that we owe all that back rent. About a month ago, I got very ill with Mono and had to miss a week of work. So, in order to get caught up on rent, I gave Allegheny Apartments my whole paycheck each time I got paid. Now they're telling us that we owe all this money or we will be evicted. I also have the disability of Lupus. My paychecks are very precious and I don't have money to waste. How can this be happening, if we were told differently by the ladies that run the leasing office? Do they not communicate with one another? I don't appreciate getting walked all over. Please help. Thank you. Desired Settlement: I would like someone to please talk to Allegheny Center Apartments to resolve this matter, because I didn't do anything wrong and I also have nowhere else to live. Please help. Thank you.

Business

Response:

I am wring in regards to a customer complaint submitted to your office on 5/16/2014, ID #:[redacted] by