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Farrell Equipment & Supply Co

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Reviews Farrell Equipment & Supply Co

Farrell Equipment & Supply Co Reviews (2)

Bottom line is we can’t take back blades that were used They used them with our saw, and they must have used them with someone else’s saw We let them use our saw for free, so I don’t know how we can get any cheaper for them They said the saw didn’t work so we refunded 100% of the money for the rent on the saw We were never able to duplicate the problem with the saw that they said they were having We checked it out and were not able to find a problem but we still gave them their money back for the saw It sounds like the customer still used the blades to finish the job, so do they still want a refund on the blades even now after the job is finished?? There was no issue as far as the quality, or performance of the blades, so I do not understand why they are still pressing the issueThe blades did what they were supposed to (I guess they want someone to pay for their work I guess that is the problem with some people in this country.) The customer also stated that the blades fell off and went flying across the yard We are not sure how that would happen It seems pretty impossible If the blades came off, that would mean the bolts would have had to go flying too, and they were all intact when the saw was returnedIt all sounds a bit ridiculous We will not give them their money back for the blade that they purchased and used End of story

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I initially called Farrell Equip, I told them my needs and they were well aware that we weren't professional concrete workersIf you need to be to run their saw that should be statedInstead I told them we need a saw that was the most user friendlyThey recommended the cut and breakThey also told me that the best thing to do for the size of job we had would be to buy the bladesWhich would have been fine if the saw was actually working the way it shouldI would also like to state that we were never shown a comparison between two sets of bladesWhen we brought the saw back the following morning, we requested to them to try the saw out and was told they don't have a place they could test the saw onSo they must have found something to test it on after we left?? I would also like to point out that we rented that saw On October at am, brought it back at 4:pm the same night, took it back home, and with in min the blades came shooting offWe returned it by 7:the following morningWe didn't even have the saw for hours so the value of time we had it was not $After looking for another place to get a saw to finish the rest of the windows, we did find another place in Eau Claire that rents cut and break sawsThat saw worked perfectlyWe got the last cut on the the first window cut and all three of the others in hoursWith the Ferrell saw we got 3/of a window cut in about the same amount of timeAnd still have 50% of the blades leftNot only did Ferrell provide poor customer service, but they also lied about the happeningsIf they are willing to lie about the happenings they obviously don't care about their customers and don't care to make things rightThat fine, lesson learned and we will be sure to recommend the other company to others and share our story with people looking to rent equipment Regards, [redacted]

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Address: 1510 N Hastings Way, Eau Claire, Wisconsin, United States, 54703-1866

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