Farrell Smyth, Inc.

Review: To Whom It May Concern:I am currently a tennant with [redacted], and we have a water heater that is 16 years old. It was creating burning smells and setting off our fire alarm. We called [redacted], and they immediately sent out a plumber who cleaned the unit as a temorary fix, but strongly recommended that it gets replaced immediately because it is extremely hazardous. We asked Farell Smyth to replace it, and they told us that the only issue is that it may leak. We then called the plumber (The Drain Dr.), and they again urged that it gets replaced as soon as possible. A couple hours later, the plumber called us and changed their recommendation to what [redacted] told us without even double checking the unit. We do not feel safe in our home, and our landlord not only refuses to fix the situation, but it also seems that they persuaded the plumber to agree with them in order to avoid spending money on our safety.[redacted]Desired Settlement: We would like for the heater to be replaced. We believe that the unsafe living conditions is a breech of the lease agreement on [redacted]'s behalf.

Business

Response:

May 12, 2014

To Whom It May Concern,

In response to the tenant’s complaint filed 5/10/14 with the

Revdex.com we have collected documents of facts relating to the water heater issue. The

maintenance request was immediately addressed. The necessary repairs were made

the same day the tenants reported the water heater issue to our office which

was Monday 5/5/14. The invoice we received stating the repairs made was received

in our office 5/6/14. The recommendation for replacement was a precautionary measure

based on the age of the water heater; it poses no immediate threat to the unit

or the tenants. After receiving the recommendation our Maintenance Coordinator,

[redacted], requested a bid for a replacement that will be sent to the owners for

approval. We received a letter from the tenants of [redacted] Verdes on 5/9/14

demanding immediate action. [redacted] began calling the tenants in order of the

names on the letter to explain that the repairs have been made, a bid for

replacement has already been requested and will require owner approval for

replacement. This update in response to the letter was left on the voicemail of

the first tenant Yareli and then discussed with the tenant Angel on 5/9/14 who

agreed to fill in the other tenants in the unit. As we left it Friday afternoon

the tenants were in an understanding that the water heater is old but not a

threat and that a bid has been requested so we can work on getting approval from

the owner for replacement.

Attached is a copy of the notes our Maintenance Coordinator,

[redacted]’s notes detailing the request and the steps that were taken. We

also have a statement from the technician Todd from Drain Doctors about the

water heater repair, the original invoice were received and a letter of demand

from the tenants.

Sincerely,

Director of Operations

Business

Response:

We understand your concerns and we have

continued to stay in contact and update you and the other tenants in the unit

throughout the process. However, there is a process that we must follow to get the proper authorization from

the owners of the property when major repairs, such as this one, exceeds our maintenance

expense limit given to us by the property owner. As stated in our original response, the

bid was requested and when

received it will be sent to the owner for approval.

We just received the bid for replacement

today May 19th at 11:27am. Our maintenance department immediately contacted the

owner for approval of the bid. The owner has approved the bid and the water

heater replacement will be scheduled as soon as possible. If there

any further concerns please contact our property management office.

Sincerely,

Director of Operations

Consumer

Response:

Please note, that if a process was made clear to me and my fellow residents that we would not have complained on the Revdex.com.