Farrell's Extreme Bodyshaping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Scott with NWCC obviously is not communicating or reviewing my account as we have had numerous issues, in fact they replaced my modem twice and have had people at our home more than twice.  He claims that nobody was home and they left a note.  Your sadly mistaken [redacted], my wife showed up before your service guy left. He had full access to our home and made some changes.  Seems to work during business hours, but as soon as 7pm comes around, you cannot connect, or the download speed is at or below 2 MBPS.  I called again last night and they made me go through the same process that works for 10 minutes then it doesn't work again, no trouble ticket was written for that was it?   They need to stop playing games and just fix this or refund my money for the past year.   
Regards,
[redacted]

I have been told that we were able to make some changes at the customer's home.  Notes on the trouble ticket say that the inside wire was changed.  To our knowledge, this issue has been resolved.  If it has not, or if other issues come up, we would ask Mr. [redacted] to contact our office during business hours at [redacted] and the technicians can help him directly. [redacted]
Northwest Communications[redacted]
[redacted]
 From: [redacted] Sent: Tuesday, October 17, 2017 11:15 AMTo: '[redacted]Subject: complaint We received the complaint from [redacted] assigned the ID of [redacted]. He is having issues with his Internet service staying online. We have created a trouble ticket to look into Mr. [redacted]s service issue.  Preliminary tests show that an issue is present that would cause degraded Internet service.  Our technicians have determined that the cause of the issue is inside of the customer's home, and we will need to make an appointment to get inside.  A note was left for Mr. [redacted] to contact us to make that appointment. Prior to this complaint, we have not had any trouble tickets for Mr. [redacted]. Please let me know if you have any further questions. Thank you [redacted]
Northwest Communications[redacted]
[redacted]

He is disputing our install fee of $50. Mr. [redacted] was told of the install fee when he signed up for service.  We charge this fee on all Cable Modem installations.  The technician, whether an employee or a contractor would not collect that install fee, it would be billed to the...

customer.  The technician was merely stating that they do not collect a fee. Please let me know if you have any further questions. Thank you [redacted]
Northwest Communications[redacted]
715-268-7101