Fashion Craft Cleaners

Handwritten Response.

Review: Brought 5 [redacted] shirts in for cleaning with delivery promised 6/12. When tried to pick up shirts, they could not be found. After repeated attempts and visits in July, firm admitted shirts were lost and said I would hear from [redacted] agent. No [redacted] contact was made. In early September, at firm' request, I provided a copy of receipt for new shirts (value $237.50). Co-owner [redacted] assured me an [redacted] claim would be filed. Heard nothing again. Made several visits in September and early October and was told it was being worked on. Week of October 21, **. [redacted] told me [redacted] was taking too long, and he would issue me a check by Nov. 1 for reimbursement (amount unspecified). Nothing was received by me. On Nov. 9, I again visited firm and demanded immediate reimbursement of per the firm's policy of paying up to 10 times the cost of cleaning per item ($137.50 total). Co-owner [redacted] (brother of [redacted]) issued check no. [redacted] for $137.50 to me. I deposited the check. On Nov. 20, [redacted] notified me a stop payment had been put on this check and my account was debited $149.50 ($137.50 check value plus $12 service fee).Desired Settlement: Cash payment/money order or cashier's check payable to me for $149.50.

Business

Response:

I am writing you in response to your letter dated December 13th, 2013, The process for this claim took way to long, I admit but communication between us ( Fashion Craft) was maintained on an ongoing .**. [redacted] was kind to allow us to investigate as to the wear about of the shirts. We dropped the ball on the timeliness of this issue. This is not usual procedures and or policies of this store. On September 15th I did contact [redacted] to inform them to the situation Their reply was that the underwriter assigned to the case file was no longer with the company. Yes this time [redacted] dropped the balL With that being said, we immediately called **. [redacted] to come in and be presented with a check for the agreed amount.When **. [redacted] appeared [redacted] was not informed by the bookkeeper department that a check No. [redacted] for $223.00 had been issued and mailed two days prior. Therefore it would be only natural that a check was produced for 137.50. Leaning of what had transpired, the bookkeeper canceled the second check issued now that the customer had been financially satisfied. It should be noted that the first amount sent to **. [redacted] was much more than agreed upon. In an earlier conversation with the book keeper it was noted base upon the lingered and the distant of **. [redacted] it was in our best interest and good business sense to produce a check for him to cover the complete replacement.To date the above check has not been cashed. **. [redacted] has been satisfied and it was expressed if there is anything we can do in the future please don't hesitate to contact me personally.At this time I don't feel comfortable confronting him about the wear about o the check; so there fore I am remitting to you a check for $ 226.50 in good faith. We respectfully hope that**. [redacted] will not only rip the original check of $ 221.00 up but to post up small statement to the fact that we have stepped up and reimbursed him to cover his loss in full.We are eager to hear back from you. Please feel free to call us @ [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the check is made out to the wrong person and sent to the wrong address. As stated in my complaint, my name is [redacted], not [redacted], and I do not live on [redacted]. I have received no checks from the firm except for the one check they issued and then ordered a stop payment, meaning I not only did not get compensated but had to pay a stop payment fee.

Regards,

Review: Attempted to claim my garments at this dry cleaners to discover they had no record of the tickets (I am still in possession of the stubs provided to me when I surrendered my items) and that they did not have the items. Owner/manager got belligerent with me claiming I had picked up the items and simply forgotten then said my sister must have picked them up - she has no idea of what dry cleaner I use and would have gone without the ticket stubs. I have attempted to work with [redacted] in the [redacted] location to be met with hostility and anger. I contacted the main branch ([redacted]) and spoke with [redacted] who was very understanding made commitments to look into the situation by combing through all the items in both locations but never got back to me and has not returned my calls. I have a substantial amount of clothing surrendered to them and a faux fur throw custom made that was very expensive. The [redacted] location has a record of receiving the throw back from the furrier but it is gone from the facility. This dry cleaner simply walked away from this situation. I am still in possession of the stubs given to me when the items were dropped off yet they claim that these ticket numbers never existed, the stubs have [redacted]'s own handwriting on them and he acknowledges this and acknowledges remembering taking the throw. When I asked them to show me a signature thta the items were picked up without a stub they could not. The stub constitutes a contract with this establishmenet and they have simply walked away from this. I am at a loss with this company.Desired Settlement: I simply want my items found and given to me - happy to pay for the dry cleaning but just want the items back. In the absense of the items would like to be compensated for the loss

Business

Response:

Handwritten Response.