Initial Business Response /* (1000, 11, 2017/02/10) */
"When we installed her floor the client was very happy with the job we did. She had a huge 2" dip in the middle of her floor of the family room that we kindly took care of for her. For some reason three chips appeared in her floor that came...
about somehow. We went out 1/30 and 2/3 to repair, of course at no charge. He will be going out 2/10 to put in new transitions. I hope this will satisfy the customer's complaints in multiple online resources."
Thanks!
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2017/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are stating they will be out on 2/10 to finish. That is today and they have not called to schedule nor have they arrived to complete the job. This is typical. By their statement that they "kindly" took care of the "dip". That was a part of the job that I paid for. Along with that 2 of the 3 chips were installer issues. Under the bed - which they moved the bed back into place and it was noted when I did a cleanup of the construction dust. Along with under a chair they also moved back into place and I again found upon cleanup. The chips in the doorway are from the over compensated "fixing" of the "dip" that has now become a hump thereby the floor ends have begun to pop up. The dip was known prior to installation and I was assured that they could fix and the flooring will lay appropriately - that was the main issue of installing hard surface vs carpet. I am not confident in this install now after the problems I have had after less than 4 months and the flooring popped. However this is a wait and see issue. So as of today the transition has not been installed as they noted above.
Final Consumer Response /* (2000, 24, 2017/03/14) */
Consumer called back indicating this matter is resolved. There are few things will need monitored, but the complaint is resolved.
Initial Business Response /* (1000, 11, 2017/02/10) */
"When we installed her floor the client was very happy with the job we did. She had a huge 2" dip in the middle of her floor of the family room that we kindly took care of for her. For some reason three chips appeared in her floor that came...
about somehow. We went out 1/30 and 2/3 to repair, of course at no charge. He will be going out 2/10 to put in new transitions. I hope this will satisfy the customer's complaints in multiple online resources."
Thanks!
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2017/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are stating they will be out on 2/10 to finish. That is today and they have not called to schedule nor have they arrived to complete the job. This is typical. By their statement that they "kindly" took care of the "dip". That was a part of the job that I paid for. Along with that 2 of the 3 chips were installer issues. Under the bed - which they moved the bed back into place and it was noted when I did a cleanup of the construction dust. Along with under a chair they also moved back into place and I again found upon cleanup. The chips in the doorway are from the over compensated "fixing" of the "dip" that has now become a hump thereby the floor ends have begun to pop up. The dip was known prior to installation and I was assured that they could fix and the flooring will lay appropriately - that was the main issue of installing hard surface vs carpet. I am not confident in this install now after the problems I have had after less than 4 months and the flooring popped. However this is a wait and see issue. So as of today the transition has not been installed as they noted above.
Final Consumer Response /* (2000, 24, 2017/03/14) */
Consumer called back indicating this matter is resolved. There are few things will need monitored, but the complaint is resolved.