Fashion Foot Wear and More

I am rejecting this response because:I feel the owners response is unaccurate and not true He has never offered me a receipt for any of the purchases I've made thereHe claims there is a no refunds or returns but has exchanged some shoes beforeOne time I purchased a pair of white vans for my son and they were too big so I took them back and I got another size and this one last purchase I did, I purchased pairs of shoesThe pair I purchased for my daughter were tight so I took them backThe worker there who has been the one who has always helped me let me exchange them for a pair of red vansThe owner has never helped me once on my past purchases only the employee who is always thereAnother thing, he states that he doesn't spray the shoes at his store, what does that have to do with the quality of the shoe? I have the spray can here with meI didn't know the owner sells a specific spray for the shoes he sellsIt is not for the logo to smudge after being sprayed with shoe protectorAnd Just because there were "supposedly" no other issues with other customers doesn't make customer immune of a defective, generic shoeI was never ever told that shoe sale was final saleIf that was indeed true, the employee wouldn't have exchanged the adidas I purchased for my daughter for the red vansAnd I can ask the employee in front of the owner and have him admit he did exchange them for meThe owner also claims that I waited month, that is not trueFrom September to October is not daysAnd another thing, he states he cannot resell the shoe the way it is, well I can't wear it the way it is eitherThey look horrible! It is unfair to be treated this way because I purchased a generic, fake shoeI have been able to have the other shoes of my past purchases exchanged and now because the shoe is ruined, which was out of my control, you don't offer a replacement or refund because you should be able to get the same from where you purchased itWhether it was $100, $89.99, or $it doesn't matter, a defective shoe is not the customers faultYou should reconsider your stance on this matter because customers is what keeps your business going and pays your billsA business owner always has risks but it is important to keep your customers happy

I am rejecting this response because:I feel the owners response is unaccurate and not true.  He has never offered me a receipt for any of the purchases I've made there. He claims there is a no refunds or returns but has exchanged some shoes before. One time I purchased a pair of white vans for my son and they were too big so I took them back and I got another size and this one last purchase I did, I purchased 3 pairs of shoes. The pair I purchased for my daughter were tight so I took them back. The worker there who has been the one who has always helped me let me exchange them for a pair of red vans. The owner has never helped me once on my past purchases only the employee who is always there. Another thing, he states that he doesn't spray the shoes at his store, what does that have to do with the quality of the shoe? I have the spray can here with me. I didn't know the owner sells a specific spray for the shoes he sells. It is not normal for the logo to smudge after being sprayed with shoe protector. And Just because there were "supposedly" no other issues with other customers doesn't make 1 customer immune of a defective, generic shoe. I was never ever told that shoe sale was final sale. If that was indeed true, the employee wouldn't have exchanged the adidas I purchased for my daughter for the red vans. And I can ask the employee in front of the owner and have him admit he did exchange them for me. The owner also claims that I waited 1 month, that is not true. From September 13 to October 1 is not 30 days. And another thing, he states he cannot resell the shoe the way it is, well I can't wear it the way it is either. They look horrible! It is unfair to be treated this way because I purchased a generic, fake shoe. I have been able to have the other shoes of my past purchases exchanged and now because the shoe is ruined, which was out of my control, you don't offer a replacement or refund because you should be able to get the same from where you purchased it. Whether it was $100, $89.99, or $45 it doesn't matter, a defective shoe is not the customers fault. You should reconsider your stance on this matter because customers is what keeps your business going and pays your bills. A business owner always has risks but it is important to keep your customers happy.

Fashion Foot Wear and More [redacted] [redacted] Revdex.com Serving central California & inland empire counties [redacted] Dear Revdex.com: Fashion foot wear & more have received a letter from Revdex.com regarding a...

complaint Id:[redacted] This customer bought the pair of shoes last month and about two weeks later after her purchase she sprayed the shoes with a spray she claims was to protect the shoes. But she didn't buy the spray at my store, so I wasn't sure if it was actually for the shoes. We had a 50% of the week of her purchase but it was final sale, the policy of the store is "No Refunds or Returns" and we have a sign for all the customer at the door. We have never had any issues with any customer. We make sure all our customers are happy. Also she tried to return the shoes 3 weeks after her purchase. So we apologize to her about not refunding the shoes because she received a 50% off her purchase and the original price was $89.99.We couldn't exchange the shoes because they were purchased almost a month later and I cannot resell the shoes like that. Furthermore we purchase our shoes from "Sport World,INC." and "KS Sports INC. That week of our 50% off sale we sold about 15 other pairs of Adidas at the same price and we didn't have any problems with the customer. Finally I feel sorry for Herlinda Magana because it was a final sale and we have never had any problems with her. Additional Comments: She claims we didn't give her a receipt but we always ask our costumer if they want the receipt or not. Thank you, we look forward to your support. For Any further questions you may contact me at ([redacted] Sincerely, [redacted]