Fashion Lux Today

Initial Business Response /* (1000, 5, 2015/04/20) */
Our records indicate that the consumer registered for the promotional trial membership on 10/11/As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced
in or made available by the hyperlink on the Credit Card Payment Page upon registrationThis Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act
By participating in the risk free trial and enrolling for a trial order, members will be shipped a pair of sunglasses for $S&HOur members are given the opportunity to try it for days to enjoy their purchase and determine if the item is a suitable fitIf not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via emailTo which our members are then given a RMA number
If our members are satisfied, they do nothing and agree to be charged $Plus, they agree to be enrolled in our Monthly VIP Membership Program where days from their initial order date and every days thereafter they will receive a new item for the discounted retail price of $(Free Shipping)Our members have the option to cancel their VIP Membership at any time
On 4/02/the consumer contacted our customer service call center in an attempt to gather information regarding the charges he incurredOur customer service representative advised him of the Terms and Conditions he agreed to upon signing up for the promotionIn an effort to show good faith to the customer, our Billing Department Manager emailed the consumer a courtesy $refund offer
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $His failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed toThe consumer enrolled for the fourteen (14) day trial on 10/11/Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any further
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVVnumber before proceeding any furtherPlease note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" sectionIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into
Although the consumer simply failed to cancel the day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 4/4/our billing department manager decided to go against our strict no refund no return policy, meet the customer more than halfway and offer the consumer a courtesy refund in the amount of $(57% of charges incurred) along with keeping possession of all products receivedTerms of refund did included refraining from filing any complaints, disputes or bad/negative reviewsHowever, the customer declined our courtesy offer
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It remains the case that the terms and conditions provided by the vendor obscure the additional commitments and especially the amounts that they can come toA partial credit for a total of $has been tendered but is not acceptable since it does not cover the full amount charged to me as part of what I consider to be basically a deceptive business practice designed to take advantage of customers who only review terms and conditions in a cursory manner because there is no reason to expect any further commitments than the expected one that led them to the website in the first placeIt is also deceptive, I feel, that any products shipped contain no statement, invoice, or information at all that would alert the recipient to (recurring) charges that are being levied against their credit card
Final Business Response /* (4000, 9, 2015/04/21) */
Fashionluxtoday is not affiliated with the pop up described by the consumerTherefore, we are not responsible for the advertising used to attract him to fill out surveysThe consumer was redirected to fashionluxtoday.com and enrolled in a trial membership, overlooked the Terms and Conditions, inquired about the charges incurred and was refunded $as a courtesy meeting the customer more than halfwayRespectfully, this is the extent of resolution to be met with customer

Initial Business Response /* (1000, 5, 2016/04/18) */
Please be advised, we have searched our database and there are no records for this is consumerTherefore, this consumer is not a past nor present customer of oursIn the consumers complaint, she advised, "See more at: The address label have
TheFashionLuxury F W T, *** *** Blvd *** Angeles, CA XXXXX,then show label it was mailed from ZIP XXXXX first class"This is not our company

Initial Business Response /* (4000, 8, 2015/06/03) */
Our records indicate that the consumer registered for the promotional trial membership on 03/18/As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced
in or made available by the hyperlink on the Credit Card Payment Page upon registrationThis Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act
By participating in the risk free trial and enrolling for a trial order, members will be shipped a pair of sunglasses for $S&HOur members are given the opportunity to try it for days to enjoy their purchase and determine if the item is a suitable fitIf not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via emailTo which our members are then given a RMA number
If our members are satisfied, they do nothing and agree to be charged $Plus, they agree to be enrolled in our Monthly VIP Membership Program where days from their initial order date and every days thereafter they will receive a new item for the discounted retail price of $(Free Shipping)Our members have the option to cancel their VIP Membership at any time
On 06/01/the consumer contacted our customer service call center in an attempt to gather information regarding the charges she incurredOur customer service representative advised her of the Terms and Conditions she agreed to upon signing up for the promotionOur customer support representative explained the very strict return and refund policy in which the consumer agreed upon order placement
Contrary to the consumer's claim the evidence within this document will show that she knowingly participated in our risk free trial starting at $Her failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms she agreed toThe consumer enrolled for the fourteen (14) day trial on 03/18/Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any further
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVVnumber before proceeding any furtherPlease note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" sectionIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into
Although the consumer simply failed to cancel the day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 6/02/our billing department manager decided to go against our strict no refund no return policy, meet the customer more than halfway and issued the consumer a courtesy refund in the amount of $(67% of charges incurred) along with keeping possession of all products receivedHowever, the customer declined our courtesy offerRespectfully, this is the extent of resolution to be met with the consumer
Initial Consumer Rebuttal /* (4200, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with their response because the unexpected commitment for future purchases is buried in terms and conditions where it is easily overlookedMoreover, I did not receive any email informing me to be the membership of "Fashion Lux Today" or any shipping confirmation of the sunglasses as the membership gift each monthTherefore, I did not notice that I became their membership and be charged $each month till 06/01/I have never had a problem purchasing over the internet and have never had a company take advantage of me like thisAll other regular companies will send the customers an email to inform them to be their membershipI think this company does not want its customers to notice their membership commitment which need to pay at allThis company is acting unethically when they have two different paths depending on whether you visit their site directly or come in part way through because of a survey
When I called the company, they uses deception and bait and switch tactics, combative over the phone, and tries to act like they are not affiliated with the scam company, and when they call me they always speak fast and I am not an English native speakerThat is why sometimes I can't totally understand them or respond them properly
They have agreed to refund me $196, but I want to be fully refunded, because the fist sunglasses should be the gift, and the rest sunglasses are sent me in the condition that I was totally uninformedOn the other hand, the company commitment investigated that $for each month is the charge for the sunglasses, but the sunglasses they sent me are with poor quality, and the value should be much lower than $(as cheap as $), so they are a kind of fooling the customersI can return all the intact sunglasses (with signs on it) if the company fully refund me
Final Consumer Response /* (4200, 14, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the ad that the company "Fashion Lux Today" will give me a sunglasses as gift if I finish the survey of *** *** or I totally had no idea about this company, how could I redirect to the company website? The statement of many consumers in the other complaints proved that they were attracted, or even tricked in the same wayTherefore, the company is responsible for the advertising used to attract the consumers
I did not read the commitment because the company intentionally bury the unexpected commitment for future purchasesOther wise, I did not informed to be their membership which need to pay, or I would notice and cancel it as soon as possibleTherefore, the the company charged my money and sent me sunglasses in the condition that I was totally uninformed, and the company should be responsible for the loss of the consumers
I intensely ask for fully refund (the rest $98, I will return all the sunglasses), or I will continue my complaintThere is another resolution I can accept: the company pay me $70, and I can keep the sunglassesThis is the extent of resolution to be met with the company
Final Business Response /* (4000, 16, 2015/06/12) */
Our company has been more than generous in providing a courtesy refund in the amount of $(67% of charges) despite our very strict no refund policyThe consumer's request for a further refund has been denied