Fashion Motor

No personal information about this “customer name” or any other customer has been or will be released publicly unless legally required. The potential client had started the application for a wholesale account with another customer service representativeThis potential client had a last name
that was not common and upon search in our database to see if the potential client was already entered, the employee was surprised to find another customer with the same last name from the same state. There was a single casual question asked “by any chance are you related to “customer name” or is she affiliated with your business?” This “customer name” was the only thing mentioned. No negative comments, business name, account owner information, sales details, reference to outstanding debt, or other private information was disclosedApproval of an account request was not contingent on any given answer. The potential client declined to provide the required business tax numbers substantiating the qualification for a wholesale account and there has been no further communication with themUpon receipt of this complaint, further review of this “customer name” in our system reveals the customer has a large outstanding debt owed to our company for custom products purchased and direct shipped by us to their customersThe account is on credit holdThis “customer name” has not made a payment on the account since 2015. We have made numerous attempts to contact the “customer name” regarding this debt, but have had no response or paymentIt is possible this complaint is an attempt to excuse the non-payment of debt owedA given name is public information easily found on the internet and any given name may be shared by multiple peopleNo legal action against our debtor has been taken yet, but may be in the futureAt that time this name and additional information pertaining to the outstanding debt will be required to be included in any legal actionTo resolve this situation and prevent any legal action which would further publicize this “customer name”, the business owner should make payment for the custom products and associated freight to their customers that our company sold to them in good faithIf the customer cannot pay the balance in full, the customer should contact us and we would be happy to work out a payment plan