Fashion Nails

I have at scotts trim shop have not heard anything from them to repair their mistake its been a month

Mrs [redacted] , We have tried to contact [redacted] complaint ID [redacted] by phone and have left several messagesYou let us know that you were sending him an e-mail also to the customer to call us or bring the car back to the shopIt is Monday 3-23-at 2:pm and we still heard from the customer Thanks Scott's Trim Shop

***, This customer ID# [redacted] hasn't yet to come and pick this car up to have it repairedWe have been trying to contact this customer since the very next morning was brought back in to us, that this car would not startWe have stayed in touch with you with about this car after you closed itI have documented phone records on every call that has been made in order to contact this customerFor them to say they haven't heard from us just isn't the truth [redacted] contacted us by phone on 4-28-to see if her car was fixedWe informed her once again of her car not startingWe even tried to send a text to the number 864- [redacted] that [redacted] left us with on 5-4-I see this is the day that the customer contacted youI am glad we continued to stay in touch with the Revdex.com on this matter even after the file case was closedIf you would like my phone dates and the voice messages please let me know me and I will be more than happy to have them scanned and e-mailed to youThank you once again for the help you have given us in order to contact these people in order to get this matter resolved Thanks Again [redacted] Scott's Trim Shop

Mrs [redacted] , Thank you for making Scott’s Trim Shop aware of our first complaint in years of operationThe customer involved with complaint ID [redacted] requested our services for repair and recovering of a convertible top on his Mitsubishi vehicle on Wednesday March 4th The customer advised to us that prior to requesting us for service; he had attempted to remove the frame and fix the top himself for repair but was unsuccessful in doing soThe customer brought to us a convertible top he purchased from an after-market dealer, a frame that was damaged and bent, with several broken parts, a back glass that would not operate, and the entire top was nonfunctionalHe was advised that due to the condition of the top, that complete repair would be difficult, and that no warranty would be placed on the work but every effort would be made to ensure that satisfaction of the finished product was achievedWe have repaired convertible tops for over years, and by far this top was in the poorest condition of any that we have repairedThis customer was advised this several times but insisted on our business to complete the work due to multiple other businesses declining to work on the top due to its’ conditionTwo of our highly skilled automotive upholsters with a combined years of experience spent thirty-two man hours over the course of the next four business days completing the topAt no additional cost to the customer, we replaced and repaired several frame items the customer purchased for us to replace The job was completed, and the customer returned to retrieve the finished product on Wednesday March 11th, 2015, one week after the initial request for serviceUpon his return to pick up his vehicle, the customer was advised multiple times by several of our employees that he must not attempt to retract or operate the top for two weeks and the top must sit to allow proper stretching of the materialThis is standard procedure for ALL convertible tops after repair and recoveringThe two week wait time would be from March 11th, to March 25th, On Sunday, March 16th, we received a voicemail on our answering machine from this customerThis customer clearly states that he attempted to retract the top and that damage was caused in the processClearly, this customer did not wait the two week period before operating the convertible topThe complaint the Revdex.com received was March 17, In addition, the voicemail was very rude, profanity laden, and demandingThis was the first attempt the customer had attempted to contact our business, and being a Sunday we were not in operationThe customer also claims his top leaksHe was advised during the time we had the vehicle that the ‘Top Well’, which is a device that catches water and diverts water out of the vehicle had a hole in it, and that it would also need to be fixed to prevent leaksThe customer had duct tape over the hole to attempt to prevent leaksThe customer denied repair to the aforementioned Top Well Thank you for notification of this complaintWe will make every effort to work with this customer, but we feel that we properly advised the customer on several occasions the condition which his top was in, and how to prevent further damage after we made the requested repairsWe also feel that this customer ignored our instructions and requests, and that is what caused the damage he is complaining aboutThanks, Scott’s Trim Shop

I had replaced my belts & tensioner on my bmwThe car ran fine for weeks and suddenly tensioner had broken again and car stopped running with the exact same issue as beforeI called back and notified service department and they asked me to tow the car in I was upset at the situation and towed the car down to figure out the problem wasThey called me back that afternoon told me that the tensioner indeed was faulty and replaced all the parts that were previously put on and did not charge me as part of warranty workI can say that this situation was handled very well and I appreciate being taken care of this way

Dear Ms [redacted] :This letter is in response to your letter dated January 9, for a complaint made by complainant [redacted] ***This complaint was received in the claim department January 13, having been mailed to Mutual Benefit Insurance Company.The complaint is made for Customer Services IssuesOur Insureds’ independent agency mailed this loss accord to Mutual Benefit Insurance Company, with our receipt on June 14, All facts regarding the claim, received from both the insured driver and complainant supported acceptance of liability on June 15, The complainant’s vehicle was determined to be a total loss by an independent appraiser on June 23, An offer of settlement was made to complainant June 23, On June 28, a demand letter was received in the mail from complainant, with a response to the letter the same dayOn July 5, 2016, receipts for mechanical repairs to complainant’s vehicle were received in the mailComplainant was advised the receipts were under review by letter dated July 11, and again on August 17, The August 17, letter was after receiving complainant’s letter looking for status of receipt reviewA revised settlement offer, considering the receipts, was made to complainant by way of letter dated August 25, Follow up letters after this revised settlement offer, to complainant requested paper work to conclude the total loss settlement and were dated October 3, 2016; November 23, and January 3, On Friday January 13, your letter of complaint was receivedUpon receipt of this letter a review was conductedMutual Benefit Insurance Company can only believe that the revised settlement letter of August 25, 2016, must not have been received by complainantContact with complainant was made after receipt of your letter with another revised offer given to complainant January 23, As of today there has been no response to the most recently revised settlement offer.It is our contention Mutual Benefit Insurance Company properly handled the complainant’s claim, not knowing the revised settlement offer letter established in August did not reach complainantAs to why complainant did not continue to complain or contact Mutual Benefit Insurance Company after his August letter until January 2017, we cannot answerMutual Benefits’ offer remains and once all paperwork is received payment will be issued.Sincerely,Susan AL [redacted] CPCUAVP of ClaimsMutual Benefit Insurance Co[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** if
car is ready call *** *** ***

April 3, 2017Revdex.comServing Western PennsylvaniaAttn: [redacted]400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: ID #[redacted]Dear Ms. [redacted],I researched the problem outlined by the customer in the above complaint ID. The complaint regarded the increase in premium she...

sustained after having claims on her homeowner policy.In reviewing this matter, there were three separate and distinct losses. They were all water losses by different causes, none were related to another and the company paid on each. As a result, they are considered separate claims.As an insurance company, we are required to file our rates with the state insurance department. Included in our rates is a surcharge for claims. Since there were three claims, the policy was surcharged at renewal as required by our state filing. Unfortunately, we cannot do anything to revise this increase as we would then be in violation of our state filing.Please let me know if you have any additional questions.Regards,Marianne M[redacted]Vice President, Field Operations and Personal Lines

I have 1997 at scotts trim shop have not heard anything from them to repair their mistake its been a month

Mrs. [redacted],
We have tried to contact [redacted] complaint ID [redacted] by phone and have left several messages. You let us know that you were sending him an e-mail also to the customer to call us or bring the car back to the shop. It is Monday 3-23-2015 at 2:31 pm and we still heard from the customer.
Thanks
Scott's Trim Shop

Dear Ms. [redacted]:This letter is in response to your letter dated January 9, 2017 for a complaint made by complainant [redacted]. This complaint was received in the claim department January 13, 2017 having been mailed to Mutual Benefit Insurance Company.The complaint is made for Customer Services...

IssuesOur Insureds’ independent agency mailed this loss accord to Mutual Benefit Insurance Company, with our receipt on June 14, 2016. All facts regarding the claim, received from both the insured driver and complainant supported acceptance of liability on June 15, 2016. The complainant’s vehicle was determined to be a total loss by an independent appraiser on June 23, 2016. An offer of settlement was made to complainant June 23, 2016. On June 28, 2016 a demand letter was received in the mail from complainant, with a response to the letter the same day. On July 5, 2016, receipts for mechanical repairs to complainant’s vehicle were received in the mail. Complainant was advised the receipts were under review by letter dated July 11, 2016 and again on August 17, 2016. The August 17, 2016 letter was after receiving complainant’s letter looking for status of receipt review. A revised settlement offer, considering the receipts, was made to complainant by way of letter dated August 25, 2016. Follow up letters after this revised settlement offer, to complainant requested paper work to conclude the total loss settlement and were dated October 3, 2016; November 23, 2016 and January 3, 2017. On Friday January 13, 2017 your letter of complaint was received. Upon receipt of this letter a review was conducted. Mutual Benefit Insurance Company can only believe that the revised settlement letter of August 25, 2016, must not have been received by complainant. Contact with complainant was made after receipt of your letter with another revised offer given to complainant January 23, 2017. As of today there has been no response to the most recently revised settlement offer.It is our contention Mutual Benefit Insurance Company properly handled the complainant’s claim, not knowing the revised settlement offer letter established in August did not reach complainant. As to why complainant did not continue to complain or contact Mutual Benefit Insurance Company after his August letter until January 2017, we cannot answer. Mutual Benefits’ offer remains and once all paperwork is received payment will be issued.Sincerely,Susan A. L[redacted] CPCUAVP of ClaimsMutual Benefit Insurance Co.[redacted]

Dear [redacted];This matter involves an automobile accident which was reported to Mutual Benefit Group by the complainant the day of the accident December 07, 2016 at approx. 4:16PM. The claim was immediately assigned to the claim handler, unfortunately he had left the office for the day. As...

the complaint states contact was made with the complainant the next morning December 08, 2016. Mutual Benefit Group accepts estimates for damages if repair is less than $2,500 and it was suggested the damage to complainant's vehicle was less than this guideline. The file notes also suggests complainant had a body shop in mind for repairs and agreed to get an estimate.The complainant vehicle has a loss payee, therefore, we are required to either make payment to the policyholder and the loss payee or the policyholder a body shop of their choice. The repair estimate was received December 12, 2016 by the claim handler who was going to pay the repair estimate less deductible, but a W-9 was required for the body shop as dictate by IRS regulations. Later the same day complainant send an email to the claim handler indicating she would try to get another estimate as she did not want to use the body shop she submitted the repair estimate from. Complainant did call and request communication from the claim handler’s supervisor who returned her call December 14, 2016. The communication between the complainant and the claim supervisor suggest a willingness by complainant to use a preferred body shop so a list of shops was provided to complainant. There has been no follow up communications by Mutual Benefit or complainant until receipt of this complaint. As of December 21, 2016 an independent appraiser has been assigned to inspect the damage to complainant’s vehicle, which has been communicated to complainant. Once the repair estimate is received from the independent appraiser a payment less complainant's deductible will be issued to policyholder and loss payee for the damages.  In Summary, the claim file notes suggested the complainant originally had a body shop in mind to do the repairs which would have made payment with estimate within a very short time. However, it appears due to miscommunications or lack of communication, the payment of damages will be made as soon as the independent appraiser provides a repair estimate of damages.Sincerely,Susan A. L[redacted] CPCU, SCLA, AIM, AICAssistant Vice President, Claims

[redacted],
This customer ID#[redacted] hasn't yet to come and pick this car up to have it repaired. We have been trying to contact this customer since the very next morning was brought back in to us, that this car would not start. We have stayed in touch with you with about this car after you closed it. I have documented phone records on every call that has been made in order to contact this customer. For them to say they haven't heard from us just isn't the truth. [redacted] contacted us by phone on 4-28-15 to see if her car was fixed. We informed her once again of her car not starting. We even tried to send a text to the number 864-[redacted] that [redacted] left us with on 5-4-15. I see this is the day that the customer contacted you. I am glad we continued to stay in touch with the Revdex.com on this matter even after the file case was closed. If you would like my phone dates and the voice messages please let me know me and I will be more than happy to have them scanned and e-mailed to you. Thank you once again for the help you have given us in order to contact these people in order to get this matter resolved.
Thanks Again
[redacted]
Scott's Trim Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted] first of all it dont leak at back it leaks at front  the tops bars are not in the right place and the parts  are new I have proof where I paid he told me 420.00 he charged 750.00 he did charge more he did not finished job the head liner was not installed hes a good person but not trim work  as you can see he did not offer to fix his mistake  its very poor work have picture to prove it the top will not let back the top was new he put top bars in wrong place it has nothing to do with the stretch it dont let down because THE BARS are NOT in right PLACE  they fall and hang

I had replaced my belts & tensioner on my bmw. The car ran fine for 2 weeks and suddenly tensioner had broken again and car stopped running with the exact same issue as before. I called back and notified service department and they asked me to tow the car in. I was upset at the situation and towed the car down to figure out the problem was. They called me back that afternoon told me that the tensioner indeed was faulty and replaced all the parts that were previously put on and did not charge me as part of warranty work. I can say that this situation was handled very well and I appreciate being taken care of this way.

Mrs. [redacted], Thank you for making Scott’s Trim Shop aware of our first complaint in 45 years of operation. The customer involved with complaint ID [redacted] requested our services for repair and recovering of a convertible top on his Mitsubishi...

vehicle on Wednesday March 4th 2015. The customer advised to us that prior to requesting us for service; he had attempted to remove the frame and fix the top himself for repair but was unsuccessful in doing so. The customer brought to us a convertible top he purchased from an after-market dealer, a frame that was damaged and bent, with several broken parts, a back glass that would not operate, and the entire top was nonfunctional. He was advised that due to the condition of the top, that complete repair would be difficult, and that no warranty would be placed on the work but every effort would be made to ensure that satisfaction of the finished product was achieved. We have repaired convertible tops for over 35 years, and by far this top was in the poorest condition of any that we have repaired. This customer was advised this several times but insisted on our business to complete the work due to multiple other businesses declining to work on the top due to its’ condition. Two of our highly skilled automotive upholsters with a combined 70 years of experience spent thirty-two man hours over the course of the next four business days completing the top. At no additional cost to the customer, we replaced and repaired several frame items the customer purchased for us to replace.                 The job was completed, and the customer returned to retrieve the finished product on Wednesday March 11th, 2015, one week after the initial request for service. Upon his return to pick up his vehicle, the customer was advised multiple times by several of our employees that he must not attempt to retract or operate the top for two weeks and the top must sit to allow proper stretching of the material. This is standard procedure for ALL convertible tops after repair and recovering. The two week wait time would be from March 11th, 2015 to March 25th, 2015. On Sunday, March 16th, 2015 we received a voicemail on our answering machine from this customer. This customer clearly states that he attempted to retract the top and that damage was caused in the process. Clearly, this customer did not wait the two week period before operating the convertible top. The complaint the Revdex.com received was March 17, 2015. In addition, the voicemail was very rude, profanity laden, and demanding. This was the first attempt the customer had attempted to contact our business, and being a Sunday we were not in operation. The customer also claims his top leaks. He was advised during the time we had the vehicle that the ‘Top Well’, which is a device that catches water and diverts water out of the vehicle had a hole in it, and that it would also need to be fixed to prevent leaks. The customer had duct tape over the hole to attempt to prevent leaks. The customer denied repair to the aforementioned Top Well.                 Thank you for notification of this complaint. We will make every effort to work with this customer, but we feel that we properly advised the customer on several occasions the condition which his top was in, and how to prevent further damage after we made the requested repairs. We also feel that this customer ignored our instructions and requests, and that is what caused the damage he is complaining about. Thanks, Scott’s Trim Shop