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Fashion Valley Management Office

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Fashion Valley Management Office Reviews (1)

Review: I called Fashion Valley mall to ask them the policy for purchasing gift cards. I asked [redacted] specifically whether I could use an [redacted] gift card that did NOT have my name printed on it to purchase the GCs. [redacted] confirmed that I could do so, so of course I made sure I knew when she would be working. Called again the day that I planned on going and reminded her of our conversation. Drove down there with my kids in tow on their holiday so I could "quickly" pick up the cards. Of course everything took a long time, but I was able to purchase $**k in gc's w/my [redacted] gift cards with THREE [redacted] mall employees helping me. [redacted] who checked me out even went online to help me check my [redacted] GC balances because I didn't have the exact figure. I had to purchase some office supplies so I tried to use them within 30 minutes. The cards I tried were all declined. After spending a bit of time calling the 800 # to see why they weren't activated yet and then calling the mall, it turns out that the manager discovered that the 3 employees let me purchase the GCs with [redacted] gift cards and so she voided the WHOLE transaction. Didn't even notify me. What a huge hassle and I surely felt that if their employees made the mistake and allowed me to make the purchase, they should not have cancelled the transaction after the fact. Huge inconvenience and a waste of 3.5 hours of driving back and forth and of course having to bring my kids around doing that. Not only that, I do not have access to the $**,060 in funds for 7 business days since that is how long it'll take for the funds to be refunded. I did not feel that the manager and her boss were overly apologetic about the whole situation at all. If [redacted] Mall cannot train their employees correctly, why should I as a customer be penalized for their mistake??Desired Settlement: Gift card to compensate me-

1) my 3.5 hours wasted

2) gas driving back and forth two times

3) the 7 business days that I do not have access to $[redacted] since the funds are on hold once [redacted] cancelled the transaction

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Description: Shopping Centers & Malls, Property Management

Address: 7007 Friars Rd #392, San Diego, California, United States, 92108

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