I had two bad experiences at this dealership and I would never go back First, being really rude, Lawrence working in the service department was extremely rude and had to talk to the manager to resolve the issueI called a week in advanced to book an appointment for a Technical Service Bulletin and the lady I talked to, mentioned that the they would cover the cost of the check and contact Toyota to see if Toyota Canada would cover the cost, since it is well known issue and a lot cars were having the same issueWhen I showed up for my appointment, the service desk started off by being rude, calling me a lair about covering the code check and he said they would never contact Toyota on behalf of a customerThe customer repcould simply ask her colleague about the phone conversation, but instead she decided to call me a lairThe manager resolve the issue, but overall, being called a lair and having a rude customer service is not fair Second time, the car was supposed to be ready by pm ( just a simple oil change) and the car was ready at pm and I had to wait there for hours as there were saying more minute and the car would be ready and the minutes added to hours
On Dec 23, I made an offer on a Mobility Van at Canyon Creek ToyotaI was very clear on the conditions of this saleMajority of the funding was coming from several different charitable foundationsI was contacted the same day by my sales rep Alyssa [redacted] to say that they were considering the offerThe next day Dec24, (Christmas Eve) the Manager in used sales by the name of Jeff said that the offer has been accepted, I explained that this was not a transaction and would take some time as there are so many different grants that my child qualified forI immediately contacted ALL the charitable foundations to start transferring the funds to Canyon Creek ToyotaAs it was the holiday season and most foundations are short staffed at this time of year, the funding was not transferred immediately On Dec24, I was contacted by The Financial Services Manager Cheryl [redacted] requesting a deposit for the van of [redacted] This was processed immediatelyI gave her a list of all the foundations that would be contributing and the dollar amount of the donationI explained that I was very proactive in pursuing the outstanding funding and ALL foundations have been contactedOn Jan8, I was in contact with Cheryl and she said that [redacted] had arrived and soon after another [redacted] The majority of the funds from [redacted] had not yet arrivedThis was due to an error on the original Bill of Sale that was issued by Cheryl to [redacted] Nowhere on the original Bill of Sale did it mention that it was a mobility vanIt is there policy to ensure that this van is a wheel chair access van before releasing the funds [redacted] at [redacted] (XXX) XXX-XXXX extXXXXXX tried to contacting Cheryl several times with no luckCheryl from Toyota was away on vacation from Jan 11-20, and when I also tried to follow up on this case, her replacement (person with an unusual accent) had no idea about this fileTherefore, we had no choice but to wait for the return of Cheryl [redacted] On Jan 18, I received a threatening call from the used sales manager Jeff claiming that if the funds did not arrive immediately that the current money held totaling [redacted] was going to be sent back and the deal would be cancelledI explained that I have been trying to get in contact with Cheryl to ask what foundations have not yet paid so I can do my part but she is awayHe did not want to hear anything but wanted the money immediatelyI asked for more time to get this resolved but unfortunately I received another call from the same individual on Jan22, saying the van has been sold After the Bill of Sale was finally corrected, funding from [redacted] was being released on Jan22, but I asked [redacted] to stop the transfer of funds to Toyota That same day I did contact the owner Ian to explain that I have done everything on my end and I explained to him, as I offered Cheryl in the Finance department on Dec 24, 2016, " if your company is so desperate to get the money for the van that I was willing to take it in Financing and then have the loan repaid as the funding came in", but that proposal was denied To the best of my knowledge the deposit/grants have been returned I have contacted [redacted] for assistance in this case but unfortunately they said that the dealerships are privately owned and they have no control over itTheir solution was that the dealer could purchase a van from an undisclosed auction but it would be "AS IS" and I would be fully responsible for itI explained that I am a low income single mother of a special needs child and cannot take chances of purchasing such a vehicleThis was not a solution to the problem I want to make note that these used vehicles are very hard to come by as I am unable financially to purchase a new oneI have been looking for weeks and absolutely devastated that they sold this vehicle and breeched the contract between us THERE WAS NO DEADLINE TO THIS CONTRACT The dealer was very aware of the unusual circumstance of purchasing this vehicleThey accepted the conditions put forth from the beginning I have all emails, Bill of Sale, and documents if required
I had two bad experiences at this dealership and I would never go back.
First, being really rude, Lawrence working in the service department was extremely rude and had to talk to the manager to resolve the issue. I called a week in advanced to book an appointment for a Technical Service Bulletin and the lady I talked to, mentioned that the they would cover the cost of the check and contact Toyota to see if Toyota Canada would cover the cost, since it is well known issue and a lot cars were having the same issue. When I showed up for my appointment, the service desk started off by being rude, calling me a lair about covering the code check and he said they would never contact Toyota on behalf of a customer. The customer rep. could simply ask her colleague about the phone conversation, but instead she decided to call me a lair. The manager resolve the issue, but overall, being called a lair and having a rude customer service is not fair.
Second time, the car was supposed to be ready by 12 pm ( just a simple oil change) and the car was ready at 6 pm and I had to wait there for 3.5 hours as there were saying 30 more minute and the car would be ready and the 30 minutes added to 3.5 hours.
On Dec 23, 2015 I made an offer on a 2012 Mobility Van at Canyon Creek Toyota. I was very clear on the conditions of this sale. Majority of the funding was coming from several different charitable foundations. I was contacted the same day by my sales rep Alyssa [redacted] to say that they were considering the offer. The next day Dec. 24, 2015 (Christmas Eve) the Manager in used sales by the name of Jeff said that the offer has been accepted, I explained that this was not a normal transaction and would take some time as there are so many different grants that my child qualified for. I immediately contacted ALL the charitable foundations to start transferring the funds to Canyon Creek Toyota. As it was the holiday season and most foundations are short staffed at this time of year, the funding was not transferred immediately.
On Dec. 24, 2015 I was contacted by The Financial Services Manager Cheryl [redacted] requesting a deposit for the van of [redacted] This was processed immediately. I gave her a list of all the foundations that would be contributing and the dollar amount of the donation. I explained that I was very proactive in pursuing the outstanding funding and ALL foundations have been contacted. On Jan. 8, 2016 I was in contact with Cheryl and she said that [redacted] had arrived and soon after another [redacted] The majority of the funds from [redacted] had not yet arrived. This was due to an error on the original Bill of Sale that was issued by Cheryl to [redacted] Nowhere on the original Bill of Sale did it mention that it was a mobility van. It is there policy to ensure that this van is a wheel chair access van before releasing the funds. [redacted] at [redacted] (XXX) XXX-XXXX ext. XXXXXX tried to contacting Cheryl several times with no luck. Cheryl from Toyota was away on vacation from Jan 11-20, 2015 and when I also tried to follow up on this case, her replacement (person with an unusual accent) had no idea about this file. Therefore, we had no choice but to wait for the return of Cheryl [redacted]
On Jan 18, 2016 I received a threatening call from the used sales manager Jeff claiming that if the funds did not arrive immediately that the current money held totaling [redacted] was going to be sent back and the deal would be cancelled. I explained that I have been trying to get in contact with Cheryl to ask what foundations have not yet paid so I can do my part but she is away. He did not want to hear anything but wanted the money immediately. I asked for more time to get this resolved but unfortunately I received another call from the same individual on Jan. 22, 2016 saying the van has been sold.
After the Bill of Sale was finally corrected, funding from [redacted] was being released on Jan. 22, 2016 but I asked [redacted] to stop the transfer of funds to Toyota.
That same day I did contact the owner Ian to explain that I have done everything on my end and I explained to him, as I offered Cheryl in the Finance department on Dec 24, 2016, " if your company is so desperate to get the money for the van that I was willing to take it in Financing and then have the loan repaid as the funding came in", but that proposal was denied.
To the best of my knowledge the deposit/grants have been returned.
I have contacted [redacted] for assistance in this case but unfortunately they said that the dealerships are privately owned and they have no control over it. Their solution was that the dealer could purchase a van from an undisclosed auction but it would be "AS IS" and I would be fully responsible for it. I explained that I am a low income single mother of a special needs child and cannot take chances of purchasing such a vehicle. This was not a solution to the problem.
I want to make note that these used vehicles are very hard to come by as I am unable financially to purchase a new one. I have been looking for weeks and absolutely devastated that they sold this vehicle and breeched the contract between us.
THERE WAS NO DEADLINE TO THIS CONTRACT.
The dealer was very aware of the unusual circumstance of purchasing this vehicle. They accepted the conditions put forth from the beginning.
I have all emails, Bill of Sale, and documents if required.
I had two bad experiences at this dealership and I would never go back First, being really rude, Lawrence working in the service department was extremely rude and had to talk to the manager to resolve the issueI called a week in advanced to book an appointment for a Technical Service Bulletin and the lady I talked to, mentioned that the they would cover the cost of the check and contact Toyota to see if Toyota Canada would cover the cost, since it is well known issue and a lot cars were having the same issueWhen I showed up for my appointment, the service desk started off by being rude, calling me a lair about covering the code check and he said they would never contact Toyota on behalf of a customerThe customer repcould simply ask her colleague about the phone conversation, but instead she decided to call me a lairThe manager resolve the issue, but overall, being called a lair and having a rude customer service is not fair Second time, the car was supposed to be ready by pm ( just a simple oil change) and the car was ready at pm and I had to wait there for hours as there were saying more minute and the car would be ready and the minutes added to hours
On Dec 23, I made an offer on a Mobility Van at Canyon Creek ToyotaI was very clear on the conditions of this saleMajority of the funding was coming from several different charitable foundationsI was contacted the same day by my sales rep Alyssa [redacted] to say that they were considering the offerThe next day Dec24, (Christmas Eve) the Manager in used sales by the name of Jeff said that the offer has been accepted, I explained that this was not a transaction and would take some time as there are so many different grants that my child qualified forI immediately contacted ALL the charitable foundations to start transferring the funds to Canyon Creek ToyotaAs it was the holiday season and most foundations are short staffed at this time of year, the funding was not transferred immediately On Dec24, I was contacted by The Financial Services Manager Cheryl [redacted] requesting a deposit for the van of [redacted] This was processed immediatelyI gave her a list of all the foundations that would be contributing and the dollar amount of the donationI explained that I was very proactive in pursuing the outstanding funding and ALL foundations have been contactedOn Jan8, I was in contact with Cheryl and she said that [redacted] had arrived and soon after another [redacted] The majority of the funds from [redacted] had not yet arrivedThis was due to an error on the original Bill of Sale that was issued by Cheryl to [redacted] Nowhere on the original Bill of Sale did it mention that it was a mobility vanIt is there policy to ensure that this van is a wheel chair access van before releasing the funds [redacted] at [redacted] (XXX) XXX-XXXX extXXXXXX tried to contacting Cheryl several times with no luckCheryl from Toyota was away on vacation from Jan 11-20, and when I also tried to follow up on this case, her replacement (person with an unusual accent) had no idea about this fileTherefore, we had no choice but to wait for the return of Cheryl [redacted] On Jan 18, I received a threatening call from the used sales manager Jeff claiming that if the funds did not arrive immediately that the current money held totaling [redacted] was going to be sent back and the deal would be cancelledI explained that I have been trying to get in contact with Cheryl to ask what foundations have not yet paid so I can do my part but she is awayHe did not want to hear anything but wanted the money immediatelyI asked for more time to get this resolved but unfortunately I received another call from the same individual on Jan22, saying the van has been sold After the Bill of Sale was finally corrected, funding from [redacted] was being released on Jan22, but I asked [redacted] to stop the transfer of funds to Toyota That same day I did contact the owner Ian to explain that I have done everything on my end and I explained to him, as I offered Cheryl in the Finance department on Dec 24, 2016, " if your company is so desperate to get the money for the van that I was willing to take it in Financing and then have the loan repaid as the funding came in", but that proposal was denied To the best of my knowledge the deposit/grants have been returned I have contacted [redacted] for assistance in this case but unfortunately they said that the dealerships are privately owned and they have no control over itTheir solution was that the dealer could purchase a van from an undisclosed auction but it would be "AS IS" and I would be fully responsible for itI explained that I am a low income single mother of a special needs child and cannot take chances of purchasing such a vehicleThis was not a solution to the problem I want to make note that these used vehicles are very hard to come by as I am unable financially to purchase a new oneI have been looking for weeks and absolutely devastated that they sold this vehicle and breeched the contract between us THERE WAS NO DEADLINE TO THIS CONTRACT The dealer was very aware of the unusual circumstance of purchasing this vehicleThey accepted the conditions put forth from the beginning I have all emails, Bill of Sale, and documents if required
I had two bad experiences at this dealership and I would never go back.
First, being really rude, Lawrence working in the service department was extremely rude and had to talk to the manager to resolve the issue. I called a week in advanced to book an appointment for a Technical Service Bulletin and the lady I talked to, mentioned that the they would cover the cost of the check and contact Toyota to see if Toyota Canada would cover the cost, since it is well known issue and a lot cars were having the same issue. When I showed up for my appointment, the service desk started off by being rude, calling me a lair about covering the code check and he said they would never contact Toyota on behalf of a customer. The customer rep. could simply ask her colleague about the phone conversation, but instead she decided to call me a lair. The manager resolve the issue, but overall, being called a lair and having a rude customer service is not fair.
Second time, the car was supposed to be ready by 12 pm ( just a simple oil change) and the car was ready at 6 pm and I had to wait there for 3.5 hours as there were saying 30 more minute and the car would be ready and the 30 minutes added to 3.5 hours.
On Dec 23, 2015 I made an offer on a 2012 Mobility Van at Canyon Creek Toyota. I was very clear on the conditions of this sale. Majority of the funding was coming from several different charitable foundations. I was contacted the same day by my sales rep Alyssa [redacted] to say that they were considering the offer. The next day Dec. 24, 2015 (Christmas Eve) the Manager in used sales by the name of Jeff said that the offer has been accepted, I explained that this was not a normal transaction and would take some time as there are so many different grants that my child qualified for. I immediately contacted ALL the charitable foundations to start transferring the funds to Canyon Creek Toyota. As it was the holiday season and most foundations are short staffed at this time of year, the funding was not transferred immediately.
On Dec. 24, 2015 I was contacted by The Financial Services Manager Cheryl [redacted] requesting a deposit for the van of [redacted] This was processed immediately. I gave her a list of all the foundations that would be contributing and the dollar amount of the donation. I explained that I was very proactive in pursuing the outstanding funding and ALL foundations have been contacted. On Jan. 8, 2016 I was in contact with Cheryl and she said that [redacted] had arrived and soon after another [redacted] The majority of the funds from [redacted] had not yet arrived. This was due to an error on the original Bill of Sale that was issued by Cheryl to [redacted] Nowhere on the original Bill of Sale did it mention that it was a mobility van. It is there policy to ensure that this van is a wheel chair access van before releasing the funds. [redacted] at [redacted] (XXX) XXX-XXXX ext. XXXXXX tried to contacting Cheryl several times with no luck. Cheryl from Toyota was away on vacation from Jan 11-20, 2015 and when I also tried to follow up on this case, her replacement (person with an unusual accent) had no idea about this file. Therefore, we had no choice but to wait for the return of Cheryl [redacted]
On Jan 18, 2016 I received a threatening call from the used sales manager Jeff claiming that if the funds did not arrive immediately that the current money held totaling [redacted] was going to be sent back and the deal would be cancelled. I explained that I have been trying to get in contact with Cheryl to ask what foundations have not yet paid so I can do my part but she is away. He did not want to hear anything but wanted the money immediately. I asked for more time to get this resolved but unfortunately I received another call from the same individual on Jan. 22, 2016 saying the van has been sold.
After the Bill of Sale was finally corrected, funding from [redacted] was being released on Jan. 22, 2016 but I asked [redacted] to stop the transfer of funds to Toyota.
That same day I did contact the owner Ian to explain that I have done everything on my end and I explained to him, as I offered Cheryl in the Finance department on Dec 24, 2016, " if your company is so desperate to get the money for the van that I was willing to take it in Financing and then have the loan repaid as the funding came in", but that proposal was denied.
To the best of my knowledge the deposit/grants have been returned.
I have contacted [redacted] for assistance in this case but unfortunately they said that the dealerships are privately owned and they have no control over it. Their solution was that the dealer could purchase a van from an undisclosed auction but it would be "AS IS" and I would be fully responsible for it. I explained that I am a low income single mother of a special needs child and cannot take chances of purchasing such a vehicle. This was not a solution to the problem.
I want to make note that these used vehicles are very hard to come by as I am unable financially to purchase a new one. I have been looking for weeks and absolutely devastated that they sold this vehicle and breeched the contract between us.
THERE WAS NO DEADLINE TO THIS CONTRACT.
The dealer was very aware of the unusual circumstance of purchasing this vehicle. They accepted the conditions put forth from the beginning.
I have all emails, Bill of Sale, and documents if required.