Fashionphile

Fashionphile has a zero tolerance policy for counterfeitsWe do not accept them, periodWe have the best authentication team in the business, and there's no "slipping one by us"If any Consignment or Direct Buy item is found to be a counterfeit, or not authentic, Fashionphile will return the item to the sellerThe seller will be responsible for payment of a $Authentication Fee before the return is processed, the seller will receive an email from the authentication team with a link to quickly provide paymentSeller agrees to return any and all funds issued for such item(s) to Fashionphile[redacted] Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am not a person who is trying to pull something on this company, I sent them the purse for I wasn't sure of it value.... they are basically saying that I tried to cheat them.. I didn't send item to try to Pull one on them,, they are surpose to be experts so I mailed to them as they requested..... I NEVER saw anything stating have to pay the $25 to get it back.. I was told mail it and if they want it they would mail a check if not send it back..They are also the only company that seems to think this is not a Chanel Purse... why?? sounds shady to me maybe instead of calling me a cheat maybe they are, they keep it and resell it for the $500 they quoted me...I still want my purse back Regards Joyce [redacted]

To whom it may concern:Fashionphile received stem Number *** GUCCI Nubuck Large Soft Stirrup Shoulder Bag Navy on February 29th, the item was processed and live for sale on our website within business days per our policyThe customers item sold on May 11th, items are not paid out per our terms
until the sale has been approved and the item has been shipped out from our facilityThe order placed for the customers item needed extensive research prior to shippingThe order shipped out Friday 5/20, payment was then processed Tuesday May 24th into the customers Paypal account in the amount of 536.55.Please let me know if you need any further assistance in this matterThank you,*** *** Customer Relations Manager Fashionphile

To whom it may concern:
margin-bottom: 5pt;">Fashionphile received stem Number *** GUCCI Nubuck Large Soft Stirrup Shoulder Bag Navy on February 29th, the item was processed and live for sale on our website within business days per our policyThe customers item sold on May 11th, items are not paid out per our terms until the sale has been approved and the item has been shipped out from our facilityThe order placed for the customers item needed extensive research prior to shippingThe order shipped out Friday 5/20, payment was then processed Tuesday May 24th into the customers Paypal account in the amount of Please let me know if you need any further assistance in this matter
Thank you,
*** *** Customer Relations Manager Fashionphile

We apologize for any inconvenience or lack of communication The initial check in the amount of $was sent from Fashionphile on October 26, We received notification on November 15th that the check was never received A stop payment was made and a new check in the amount
of $was issued on November 17, Since the check was mailed via USPS, no tracking information is provided to Fashionphile or to the consumer We apologize there wasn't communication that another check was reissued According to our records, the 2nd check was cashed on 11/27/ It appears the issue has been resolved

To whom it may concern:
margin-bottom: 5pt;">Fashionphile received and processed Item [redacted] -ALEXANDER MCQUEEN Lambskin Skull Continental Zip Wallet Black on March 18th. The supplier [redacted] was contacted on 3/22/16 to confirm her Paypal email address in order to properly process her payment as she had marked this as her preferred form payment on her ship list sent with her item as she had not provided the necessary information. Fashionphile was then able to confirm that the supplier that she had entered the Paypal email address within account however failed to hit save and proceeded to request check as her preferred form of payment on 3/29, her check payment was mailed the same day to her address provided within her online account.
Please let me know if you need any further assistance in this matter
Thank you,
[redacted] Customer Relations Manager Fashionphile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
not satisfied as stated the handbag was defective because it would not have peeled if it wasnt. I only used it a few times and no way should it have done that. Any decent business person would know that this was not something a designer handbag should do and if the shoes were turned I am sure any one of them would be fighting this also. I take pride in my handbags and I switch often to match outfits and I have never had even a cheaper bag do anything like this. I have had purses I have sold in [redacted] that I used often and had several years and never did they look or wear badly. I would never take advantage of any one and I am being perfectly honest when I say this purse had to be sold to me defective.....sorry but a high end handbag just doesnt do this!

Fashionphile sold [redacted], Item [redacted] pre owned [redacted] Handbag on 2-29-2016. Here at Fashionphile we have a 30 day return policy to include a Free Fedex return label should the customer choose to send the item back for a full refund.Our business is based on the resale of pre owned luxury...

items, therefore we do not warranty normal wear to the items once they have been purchased and carried.Please let me know if you need any further assistance in this matterThank you,

Fashionphile sold [redacted], Item [redacted] pre owned...

[redacted] Handbag on 2-29-2016. Here at Fashionphile we have a 30 day return policy to include a Free Fedex return label should the customer choose to send the item back for a full refund.
Our business is based on the resale of pre owned luxury items, therefore we do not warranty normal wear to the items once they have been purchased and carried.
Please let me know if you need any further assistance in this matter
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Fashionphile has a zero tolerance policy for counterfeits. We do not accept them, period. We have the best authentication team in the business, and there's no "slipping one by us". If any Consignment or Direct Buy item is found to be a counterfeit, or not authentic, Fashionphile will return the item...

to the seller. The seller will be responsible for payment of a $25 Authentication Fee before the return is processed, the seller will receive an email from the authentication team with a link to quickly provide payment. Seller agrees to return any and all funds issued for such item(s) to Fashionphile.[redacted]Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not a person who is trying to pull something on this company, I sent them the purse for I wasn't sure of it value.... they are basically saying that I tried to cheat them.. I didn't send item to try to Pull one on them,, they are surpose to be experts so I mailed to them as they requested.....  I NEVER saw anything stating have to pay the $25 to get it back.. I was told mail it and if they want it they would mail a check if not send it back..They are also the only company that seems to think this is not a Chanel Purse... why?? sounds shady to me maybe instead of calling me a cheat  maybe they are, they keep it and resell it for the $500 they quoted me...I still want my purse back Regards
Joyce [redacted]

We received customer item Louis Vuitton Damier Ebene Neverfull Pochette on Friday May 13th to our warehouse. The item completed processing May 25th and payment was completed on May 26th,   a total 9 business days.Admittedly our processing time is generally not that...

excessive, we were going through many company wide changes in regards to staffing and operational process, causing unexpected delays.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per our policy the item will be shipped back to the customer once the $25 authentication fee has been paid

To whom it may concern:Fashionphile received and processed Item [redacted] -ALEXANDER MCQUEEN Lambskin Skull Continental Zip Wallet Black on March 18th. The supplier [redacted] was contacted on 3/22/16 to confirm her Paypal email address in order to properly process her payment as she had marked this...

as her preferred form payment on her ship list sent with her item as she had not provided the necessary information. Fashionphile was then able to confirm that the supplier that she had entered the Paypal email address within account however failed to hit save and proceeded to request check as her preferred form of payment on 3/29, her check payment was mailed the same day to her address provided within her online account.Please let me know if you need any further assistance in this matterThank you,[redacted] Customer Relations Manager Fashionphile