Fasold's Appliance Service

June ?17, ?2014To whom it may concern,
As
is quite evident, I am not pleased with the response, and therefore in
rejection.  I was first contacted by
Fasold's on April 30th, while assisting a roommate, moving in.  He wanted to come do the repair at that time,
and I permitted him to come to my home, with short notice.  He arrived, about an hour later, and I showed
him to the appliance.  Minutes passed, he
emerged from the basement and was excited to tell me that he knew what the
problem was. 
A
few more minutes later, he informed me that the repair was successful.  He assured me, at that time, that it was
fully functioning, and was paid.  We
spoke about his business, and his brother for awhile, before He left. 
The
first time the unit was used (by my roommate), it did not function,
properly.  When I used it, it did seem to
operate normally, twice.  I contacted
him, on May 28, 2014,  as soon as it
ceased to function.  Additional attempts
were made, to contact him, on the 29th, and the 30th, to no avail.  Jeff F[redacted], finally called me on June 15th,
after receiving the Revdex.com complaint.
In
the interim, I summoned another service man to repair the unit, (also
dispatched by [redacted]) and had a totally different approach.  He had a manual for that specific machine,
ran a diagnostics test via a hand-held device and the internal computer, and
instantly found the faulty part.  He got
the job done, with an iron-clad guarantee on the work.
The
service (Fasold's) was inadequate, and unprofessional; and that is why I am
insisting on a complete refund.                                                                                                                                                                                                                    Sincerely,

June 16, 2014To Whom it Concerns:I received a service request from [redacted] for this customer on 4/28/14 to do service on 5/6/14 in the afternoon. Call the customer and he stated that his washer was not working and that I need to get it fix right away. I am the only repairman for...

my business as I am self-employed. He needed me to come I believe after 4pm. I told him that my fee was $80.00 and that covered my travel to his house and 1/2 hour of service. He is approx. 20 miles from my business. The call was to be cash on completion.He said that he wanted me to come and check his washer this was on 4/28/2014. I made arrangement to go on Friday, April 30th, 2014. When checking his washer, found that the red wire from the capacitor to the motor was broken off and repaired the wire & checked and the washer worked. He was also there at the time of the repair. The bill was for service call-$80 and connector-50 cents and sales tax- 4.83 = total of 85.33.
I do not get to his area that often and made a special trip for him. I do work for several manufacturers under warranty and also non-warranty service. After receiving his complaint, from you I also tried calling him several times during last week and finally got a hold of him on Sunday, June 15th to which he stated that he had gotten the washer fixed.
I feel that I do not need to return his money as it seemed according to his complain, it took him until 5/28/2014 to call me back to tell me that his washer was not working. I know I didn't response to his calls but as I said I am the only repairman and at that time I had several appointments scheduled and was not going to be his area.
He did not purchase the washer from me and it was out of warranty through [redacted] otherwise he would not had to paid for the service call.If you need any other information or have questions, please contact me at fasoldsapplianceGoyahoo.com.Jeffrey F[redacted]

Review: Fasold's was scheduled, by [redacted], to service my washing machine. The repairman did service on the machine, but it soon, had the same issue, as before, but worse, this time. After contacting the business, numerous times, to only talk to a recording, with no returned calls, I am not left whole, as my washer is still not functioning, and the company cashed my check.Desired Settlement: I would like my money back ($85.33).

Business

Response:

June 16, 2014To Whom it Concerns:I received a service request from [redacted] for this customer on 4/28/14 to do service on 5/6/14 in the afternoon. Call the customer and he stated that his washer was not working and that I need to get it fix right away. I am the only repairman for my business as I am self-employed. He needed me to come I believe after 4pm. I told him that my fee was $80.00 and that covered my travel to his house and 1/2 hour of service. He is approx. 20 miles from my business. The call was to be cash on completion.He said that he wanted me to come and check his washer this was on 4/28/2014. I made arrangement to go on Friday, April 30th, 2014. When checking his washer, found that the red wire from the capacitor to the motor was broken off and repaired the wire & checked and the washer worked. He was also there at the time of the repair. The bill was for service call-$80 and connector-50 cents and sales tax- 4.83 = total of 85.33. I do not get to his area that often and made a special trip for him. I do work for several manufacturers under warranty and also non-warranty service. After receiving his complaint, from you I also tried calling him several times during last week and finally got a hold of him on Sunday, June 15th to which he stated that he had gotten the washer fixed.I feel that I do not need to return his money as it seemed according to his complain, it took him until 5/28/2014 to call me back to tell me that his washer was not working. I know I didn't response to his calls but as I said I am the only repairman and at that time I had several appointments scheduled and was not going to be his area.He did not purchase the washer from me and it was out of warranty through [redacted] otherwise he would not had to paid for the service call.If you need any other information or have questions, please contact me at fasoldsapplianceGoyahoo.com.Jeffrey F[redacted]

Consumer

Response:

June ?17, ?2014To whom it may concern,As

is quite evident, I am not pleased with the response, and therefore in

rejection. I was first contacted by

Fasold's on April 30th, while assisting a roommate, moving in. He wanted to come do the repair at that time,

and I permitted him to come to my home, with short notice. He arrived, about an hour later, and I showed

him to the appliance. Minutes passed, he

emerged from the basement and was excited to tell me that he knew what the

problem was. A

few more minutes later, he informed me that the repair was successful. He assured me, at that time, that it was

fully functioning, and was paid. We

spoke about his business, and his brother for awhile, before He left. The

first time the unit was used (by my roommate), it did not function,

properly. When I used it, it did seem to

operate normally, twice. I contacted

him, on May 28, 2014, as soon as it

ceased to function. Additional attempts

were made, to contact him, on the 29th, and the 30th, to no avail. Jeff F[redacted], finally called me on June 15th,

after receiving the Revdex.com complaint.In

the interim, I summoned another service man to repair the unit, (also

dispatched by [redacted]) and had a totally different approach. He had a manual for that specific machine,

ran a diagnostics test via a hand-held device and the internal computer, and

instantly found the faulty part. He got

the job done, with an iron-clad guarantee on the work. The

service (Fasold's) was inadequate, and unprofessional; and that is why I am

insisting on a complete refund. Sincerely,