Fast Accurate Turn-around Title Services

Arrow Plumbing did service Mr. [redacted] on 10/04/16 where our plumber, [redacted], installed the customer supplied Moen cartridge in the lav faucet in the bath off the front entry way.  [redacted] is an excellent plumber and in fact, has the most experience of all our plumbers. He is very detailed,...

organized and knowledgeable.  Sometimes it is frustrating for our plumber's when a customer tries to fix issues themselves, because they do not have the opportunity to see the original issue with the item or what exactly the customer did or didn’t do. We had scheduled a return visit on 11/2/16, between 9-11am and on this particular day, [redacted] was running behind schedule.  Our policy is to contact the customer if we are running behind schedule which is what we did. We do not have notes on whether we left a message for the customer or no one answered the phone.    Not hearing back from the homeowner, we assumed that the problem may have fixed itself.  Overtime typically with the oil and movement of the cartridge it becomes more flexible.  The first time we have heard the dissatisfaction from Mr. [redacted] was through this complaint at the Revdex.com today.  Had we heard about it sooner, we would have reached out to the customer for resolution.    We strive to meet or exceed our customer’s expectations.  We do not find fault in the work we did or how it was handled and back our plumber’s knowledge 100%. That being said, if the customer is requesting his $80 back, we have no problem in doing that. [redacted] has been to his house several times before and it’s too bad that he did not reach out to us directly.

Complaint: [redacted]
I am rejecting this response because: as I had already said on Nov 18, 2016, the business has Not sent me the $80 refund, though it said it would have no problem doing so. Beyond that, their response is nothing but a clumsy effort to distort the facts. I spoke at length to Arrow's [redacted] before the second visit by the plumber was scheduled for Nov 2, 2016. [redacted] was told everything that I mentioned in my complaint too Revdex.com, which was sent ONLY after the plumber failed to show up on Nov 2, 2016. There is no record of any call to my phone from Arrow on or after Nov 2, 2016. Arrow needs to fulfill its commitment to refund me the $80.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received the $80 refund.
Sincerely,
[redacted]