Fast Auto Loans, Inc.

To Whom It May Concern:

Fast Auto Loans, Inc. (the ''Company") is  in receipt of a letter from your office regarding the above-referenced matter. As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized...

third-parties. As such, the Company can only contirm that it has made an offer to the customer to honor her request in the complaint despite the fact that she did not abide by the terms of the original offer. In the event that you have a signed authorization from the individual, please forward a copy to the address listed above so that this matter can be discussed in greater detail.

Please note that the Company values any opportunity to  address  consumer  dissatisfaction  and thanks you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

Siucerdy,

Fast Auto Loans, Inc.

Review: I took out a $[redacted] loan on 10/19/2013 with Fast Auto Loans, Inc. at [redacted]. I used my car title as collateral for this loan. I understood and agreed to the terms of the loan with the intention to pay it off within two weeks. Unfortunately, I was not able to do that. At the time that I signed the loan documents, I was told by the sales associate who set up my loan ("[redacted]") that I should pay this off as soon as possible because the interest would cost me "about $8 per day". I just made my first payment today (11/27/2013). It was due on 11/19/2013, so I was assessed a late fee of $[redacted]. I have no problem with the late fee. I do, however, have a problem with the amount of interest that I was charged ($[redacted]). I questioned the manager about it because, based on my calculation, it should have been under $300. My calculation was based on interest per day of "about $8", as I was told by the sales associate when I signed the loan papers. However, when I made my first payemt today, the manager informed me that the actual amount was "$9.53 per day". I told her that this is over 19% more than the "about $8 per day" that I was told. She responded by telling me that the associate said "it was about $8". I responded that the actual amount of $9.53/day is over 19% above that amount, and that IS NOT "about $8/day". And, I told her that a verbal agreement is legally binding in the State of Virginia. I then told her that I have no problem with paying the $9.53/day going forward, but I want to be reimbursed for the difference between $8/day and $9.53/day for the period 10/19/2013 through 11/27/2013. She contacted her supervisor about this matter, but told me that there was nothing they could do. As far as I'm concerned, this is fraud.Desired Settlement: As stated, I want to be reimbursed for the difference between $8/day and $9.53/day for the period 10/19/2013 through 11/27/2013. Based on the per day difference of $1.53, this would amount to a total of $59.67. However, because of the effect of compounding, the actual amount reimbursed should be somewhat higher than that. But, I'm not sure what that additional amount should be. Thank you for considering my complaint and for any help you may be able to provide in resolving this matter.

Review: On the date of 3/21/14 I got a loan for the sum of $810.00 . With this loans was the promo of 0 interest for first mounth. my first payment being due on 4/21/14 of 190.55. I made my first payment on 4/3/14 of 200.00 bringing my balance to 610.00. when I went to pay the loan off complete I was charge interest for the remainer of the month from when I made my payment. so from 4/3/14 to 4/21/14 I was charge interest. the promo was no interest for the whole month, my payoff was 690.12 inwhich was 80.12 over what it should have been. Ive made attempts to resolve this but I cant seem to cant any straight answer .just a run around.In conclusion I had a loan from 3/21/14 to 4/22/14. with a promo 0 interest for first month and was charged 80.12 in interest for that month. thats false advertisementDesired Settlement: I would like the interest paid to me that I should have nver been charged the ammount of 80.12 and that this dont happen to others that fall under this promotion.

Business

Response:

To Whom It May Concern:

Fast Auto Loans, Inc. (the "Company") is in receipt of a letter from your office regarding the above-referenced matter. As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. As such, the Company is unable to confirm or deny whether or not the individual identified in your correspondence is a customer of the Company. In the event you have a signed authorization from the individual, please forward a copy to the address listed above so that this matter can be discussed in greater detail.

Notwithstanding the foregoing, please note that the Company values any opportunity to address consumer dissatisfaction. To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review. If appropriate, contact will be made with the individual to discuss any issues identified in your letter.

Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

Sincerely,

Fast Auto Loans, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The business did call me and settled the complaint, they gave me a $80 check.

Regards,

Do not do business with this company, I was able to [redacted] some items and take out a loan against my 401K. This company and others that operate like them are the worst type of predators'.

Review: I acquired a loan from this company with an interest rate of 211%. Due to loss of income ,my loan payment to this company went delinquent and therefore I was in danger of having the vehicle repossessed. I called the company on 2/15/2013 and was told to speak to the branch manager. I was given an employee by the name of [redacted] that made a settlement arrangement with me to avoid repossession of the vehicle. She offered to settle the account for $2300.00 with bi-weekly payments of $50.00 to begin March 1st, second payment March 15th and so on. I agreed to the arrangement and [redacted] stated that our agreement would prevent a repossession from occurring. I then spoke to [redacted] again on 2/22/2013 where we again went over our payment agreement and instructions on how to send the check and she again assured me that our agreement was in place and that the car would not be repossessed. On Tuesday 2/26/2013, my vehicle was repossessed. I then called the branch, [redacted] was off work. I spoke to [redacted] who stated that he sees the payment arrangements in the system but wasn't sure why the vehicle was repossessed. He advised me to call the customer help line. The help line said that they would have [redacted] the area manager call me back. While waiting for [redacted]'s call, I then called again to the branch where I spoke with [redacted]. [redacted] stated that there were no notes in the system about my payment arrangement when [redacted] clearly confirmed notes minutes earlier. I then called back to the customer help line to have [redacted] call me back asap since the story was clearly being misconstrued with each rep that I spoke to. [redacted] called me and stated that [redacted] was not authorized to make any payment arrangements with me and that I could not get my vehicle back unless I paid $2300.00 in full. I explained to her that that was fraud to have employees misrepresent who they were and to make deals outside of what their employee powers allow and that due to the situation, I should be able to get my vehicle back and continue to make payments as per the agreement. She insisted that I could not get my car back even though I had prior arrangements made with [redacted]. I then called [redacted] the next day on Wednesday 2/27/13. [redacted] apologized for the car being repossessed and stated that she put our arrangement in the system but then her corporate office decided to repossess it anyway. She stated that [redacted] knew about the arrangement and that [redacted] fibbed when she told me that [redacted] was not authorized to make the payment arrangement. She stated that [redacted] was well aware of the arrangement. [redacted] stated that she would call [redacted] and get to the bottom of it. [redacted] suggested I call the customer help line again to speak with [redacted]'s supervisor. I called the help line and spoke to [redacted] who then put me on hold and called [redacted] to get the story from her. He came back to the phone and told me that [redacted] stated that she never made the arrangement to avoid repossession...She told [redacted] that she made the arrangement but never told me that the vehicle would not be repossessed. [redacted] deliberately lied to [redacted] as I had just hung up the phone with her minutes before where she clearly apologized and stated that corporate must not have agreed with her settlement arrangement and that she would talk to [redacted] to she what she could do to help me get the vehicle back. I asked [redacted] to call [redacted] on the 3way line so that we can all speak because she just told him something COMPLETELY different from what we had been speaking about several times over including moments earlier. [redacted] refused to call [redacted] on the three way call. I demanded to have a number of someone from a corporate office but [redacted] would not release such info. He told me that a person named [redacted] (regional manager) would call me within 24 hours. My vehicle was clearly repossessed in error and in spite of our settlement arrangement and each employee in this corporation has been lying, changing the story as time goes along and not providing any solutions. I believe that the business is not structured properly as it pertains to management and providing unjust, unmoral and corrupt services to it's patrons.Desired Settlement: I need for Fast Auto Loans to give my car back and allow me to continue to make the settlement payments per our payment arrangement. They need to honor the payment arrangements that [redacted] made. I need to be able to pick my car up asap. Their practices are extremely unethical!!

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The company has not offered any response based on this letter nor have they contacted me according to what's stated on their letter. The company basically states in their letter that they need written authorization from Revdex.com to discuss the matter. I do authorize Fast Auto Loans to discuss the matter with Revdex.com. If Revdex.com has any formal authorization forms that I can sign, please email them to me so that I can sign and send it back to Revdex.com so that we can resolve this matter with the company.

Regards,

Business

Response:

See attachment or check attachment tab.

Review: My car was illegally repossessed by this company. I own my vehicle, paid for it in straight cash- PAID OFF! Its a 2003 Hyundai Sonata and have no balance with anyone from any creditors however they took my vehicle. I have a report from police due to me experiencing fraudulent activity that has been going on with this so called title loan company. I live in Maryland and I have little rights when it comes to contacting Virginia for fraud. When the police dispatch gave me the number to the repo people who took vehicle they gave me a non working number. When I tried to contact the main office number they never answer. I have no idea where my vehicle is, how to get it, what Im being charged for nor do I have a way to contact these people. As I do my research, I notice that former Attorney General for West Virginia Mr [redacted] filed a lawsuit with Fast Auto loans to protect residents of the state of West Virginia, but what about other victims who reside in other states? I fell on hard times, so I inquired about a loan over a year ago with Fast auto loans, however I owe NOTHING..... They harrassed my family last year even after finished business with me. I have two police reports on this company because they sent an email stating that I had a warrant for my arrest, however they sent it from an [redacted] email address. THIS IS WRONG and unethical!! They are fraud, and most importantly I believe they are taking advantage of the few laws that are not protecting me being a Maryland resident.Desired Settlement: Release my vehicle PLEASE!!