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Fast Bikes Inc

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Fast Bikes Inc Reviews (2)

Complaint: [redacted]I am rejecting this response because:
It's very simple. This business has several complaints on sites like Yelp and Facebook citing the exact issues I just had. Customers dealing with poor customer service and being ripped off regarding carb issues. See [redacted] And this business is notorious for not answering phones or returning messages so leaving voicemails recently were pointless. I have physically gone in and left messages with the female in the back office (behind the counter)...and NOT one time was I ever contacted during the course of my bike being fixed, which again was 3-4 months. I initiated all contact. So any claims of "lies" are another example of this business lacking proper customer service skills. "Stand by our work" does not apply here. At no time were any "winterization" tips or services offered outside of pouring gas treatment into the tank for bike storage, even after explaining past problems with storage and that it would be stored again. I am not the expert, supposedly they are, so when I pay $600 to have my bike fixed, follow their only offered instruction exactly, and the bike is not running again 4-5 months later...you'd think the business would at least offer to take a look at bike. Yes, the bike drove out of there and worked for a few weeks after...but this isn't why I wanted it fixed. There is no reasonable explanation why $600 paid toward fixing this motorcycle resulted in the SAME EXACT ISSUE 4-5 months later unless the bike was not fixed or the storage "tip" was improper. So this business can claim proof on what I did or did not do all day long...they are the one that was paid to service this motorcycle, not me. Shifting blame back on the client that paid them is purely ridiculous. Sincerely,[redacted]

Rebuttal
 
REPAIR
The motorcycle was brought in with carburetor and poor running issues.  Upon removal they were found dirty and were rebuilt and cleaned.  The charges the customer paid were for the repair services and nothing else.
The Kawasaki motorcycle then ran properly and...

customer paid for services rendered and rode the bike for the rest of the riding season…the price paid for this service is approximate industry average for the work that was done.
 
WINTERIZATION
The customer was told what product we use when winterizing motorcycles.  Fats Bikes Inc. DID NOT WINTERIZE THIS VEHICLE.
It is not even proven that customer winterized motorcycle or if it was done properly with a reputable product.
He did not pay us for winterization.  If he did we would gladly be responsible but this is not on us.  If customer was in question on winterizing he could of contacted us for assistance…he did not…he lives 5 blocks from our facility.
Winterization seems to be a problem with this customer…he first brought it to us for dirty carburetion and low and behold it seems that it has happened again
On another note when he brought his motorcycle to us he was extremely upset at the last shop he had it at for service.
 
 
CURRENT FUELS
The ethanol (alcohol) in gasoline these days is very hard on small carbureted engines, motorcycles and boats.  It is possible to buy non ethanol premium fuels in the Portland metro area.  We even have list of the places to purchase those fuels at our shop.  We stress to every customer the importance of buying good branded premium fuels and preferably non-ethanol.
Dirty carburetion is one of our most common services every spring within the motorcycle industry.
 
CONTACT
The statement that he tried to contact us in April and May of this year is an outright lie.  We receive 20-30 per day during those months and have a working answering machine.  We have 2 email addresses that are also working.  He again lives 5 blocks from our facility.

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Address: 15852 Upper Boones Ferry Rd, Lake Oswego, Oregon, United States, 97035

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