Fast Fitness Boot Camp

I am *** *** the business ownerBelow is the transcript with our private messaging between me and ***
She signed up for a month agreement with us and we communicated that from the beginningYet we still allow more flexibility for our members than we are required because some
situations are out of their control
First she froze her account, then she mentioned canceling but we did not hear from her about completing the cancel processOnce we got a clear understanding through a Facebook message that she wanted to cancel it was our intent to take care of it right away, however, one of our staff members forgot to cancel her program and her auto payments did continue to come outWe were slow on canceling her account before the next billingWe apologized for that and refunded her moneyShe is currently up to date with all financial transactions at Fast FitnessHopefully we can keep this complaint from going live on the website and effecting our reputable business that does so much good for peopleThanks for the time reviewing this information
Conversation started June 29,
*** ***
6/29, 12:37pm
Hey ***, I see that you've lost inches this monthThats great!!! The pounds will start coming soonJust have to follow everything closely and stay focusedStay committed to reach your dream body smile emoticon
*** *** ***
6/29, 1:05pm
Thanks, ***! I've lost about 7lbs since I started tooThanks for the encouragementI am looking forward to more change, and I have to say that I LOVE how amazing I feel all day after the workoutI have more energy, and I generally feel happierThat's something I didn't necessarily expect, so I am okay with the weight coming off a little slower than I expected because I feel so great! I will see you later this week at FF
July 15,
*** ***
7/15, 10:49am
Hey ***! Just wanted to check in and see how things are going with you? Still looks like you are making good progress and have to be close to that pound mark!
July 17,
*** *** ***
7/17, 10:44am
Yes, I had pizza and beer for a cheat meal and gained a pound back last weekend, but I've been sticking to the plan so I am staying at the ten pound markI am also starting an *** challenge, which is very close to the Next level nutrition program (my dad roped me into it! he lost lbs doing it.) I lost inches this weekThanks for checking in
July 30,
*** ***
7/30, 2:42pm
Hey ***! Just wanted to check in and make sure you are staying active and following the meal plan while you are out for a week or two! smile emoticon Anything else we can be doing for you to keep you on track with meeting your health and fitness goals?
July 31,
*** *** ***
7/31, 8:36pm
Hi ***, things are going good with my working outI have been using the ***it it app at night to do yoga while I watch tv on top of four boot camp work outs in the morning in my living roomBut I've had a few unhealthy mealsThat is always my biggest problem-whether eating too much or the wrong thingIt's a self motivation thing-you guys do a lot to help motivate usWeekly check ups are good because they keep us accountable to you guys
All that said, we've had a few unexpected expenses and a military debt to my husband's pay for an overpayment earlier this year we didn't notice, and the next few months are going to be hard for us money wiseI also have a TDY to Germany on the 16th, and I'll be gone for two more weeksI think I may have to cancel my membershsuspend it? I have the *** it app and I can Google some boot camp workouts so that I can keep in shape until we can get our money situation back to and hopefully start up at FF againDo I need to come in and do anything? I've gone by a few times this week, but nobody was there when I triedThanks, ***
August 3,
*** ***
8/3, 8:58am
Hey ***, thanks for letting me knowWe do have some options that could helpYou are on a year program with us but we can freeze your plan & payment for up to months if that helpsOr I can give you half off next month since you'll only be here half the timeWhat would works best for you?
*** *** ***
8/3, 11:07am
I think freezing would be best, for at least one monthA payment just came othat retroactive for July or is that for August? If it paid for August, can I freeze September?
*** ***
8/3, 11:41am
Sure thing ***, that would have been for AugustI'll freeze the next payment for you!
*** *** ***
8/3, 11:42am
Thanks, ***!
*** ***
8/3, 11:44am
smile emoticon Do you still want to workout during the time your in town for August?
*** *** ***
8/3, 11:44am
Yes, my husband gets back tomorrow night, so I will return on Wednesday smile emoticon
*** ***
8/3, 11:45am
Fantastic
November 27,
*** *** ***
11/27, 1:46pm
Hi ***, I hate to do this, but I am deploying again for the month of DecemberI leave MondayAfter that, I will be going back to school so I won't be able to afford the $monthly amountIs there a way we can refund the December payment? I will be sad to leave, but we just won't be able to do it with me making less moneyDo I need to do anything to cancel?
November 28,
*** ***
11/28, 3:34pm
Hey ***, we will refund your December paymentYou can continue on a times a week plan after that for to save some moneyIf you have to cancel it requires a $fee for each month you've been a memberThat's because your on a month plan that saves you each month currently
January
*** *** ***
1/27, 1:54pm
Hi ***, I just realized I was just charged a monthly payment for January and FebruaryI thought I was going to be charged a fee for leaving early and the payments would stop? Do I need to come in to sign something or what can I do to stop the paymentsThanks, ***
January
*** ***
1/28, 9:14am
Hey ***, I didn't see any message come through from you about cancelingWe refunded your December payment and put you on a times a week plan insteadAre you saying you'd rather pay the cancel fee and be done?
January
*** *** ***
1/28, 1:39pm
I'm sorry, I guess I didn't read the last message thoroughlyI can't afford $either I'm not making half of what I used to as a studentIf that's all I can do, I will have to cancel
February
*** *** ***
2/1, 1:07pm
I originally (tried to) cancel at the end of November (I didn't go at all in December or any time after that and was refunded my December payment) so I should only pay the cancellation fee up to November (April or May to November-or months), and I still need to be refunded for January and FebruaryIt will probably come out close to the same amount, if not equalPlease me know if you need me to do anything
February
*** *** ***
2/29, 1:09pm
Okay, I will have to contact the Revdex.comI just got drafted again
*** ***
2/29, 1:42pm
Hey there, sorry abou thatWe will get you refunded for this last payment and cancel the account
Friday
*** *** ***
3/4, 8:44am
I got the refund, but there is also another charge for $There was a $charge on 2/and there is a second charge dated 3/There is only one credit for $dated 3/
Friday
*** ***
3/4, 4:19pm
Hey ***, I just did another refundI apologize for that mix upHonestly not sure what happened on that one, but the refund was just issuedThanks!
Friday
*** *** ***
3/4, 8:13pm
That's okay, thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***