Fast-Fix Jewelry Repairs #123

As Clearly stated in our first response, when Mr. [redacted] brought in his [redacted] watch back in Oct-2014 it had been almost a year and one half since we repaired the watch the first time. We offer a 1 year warranty on all our repairs. When he came to pick up the watch he just grabbed the watch out of my employees hand and walked out of the store. Why would we fix his watch for free after his warranty had expired over 6 months ago. He feels we are required to fix his watch for the remainder of its life just because we fixed it once, 1 1/2 years ago. If you would review the documentation that we provided in the first response you would see that we owe him nothing.  At this point in time we owe him nothing and he owes us nothing. I recommend that he take his watch somewhere else to get it repaired. I don't want my employees to have to put up with the abuse that Mr. [redacted] put them thru over the last 3 months. This is my last response to this matter. Thank You.[redacted]

To whom it  may concern,  I am aware about this customer. attached you will see a receipt of when he originally brought his watch in for a new movement. as you can see it was done in April of 2013. I store policy is that movements are only warrantied for a year. He then brings his...

watch in on October 27, 2014 out of warranty saying it stopped working. he also brought in a different watch that day to have a regular battery done. the repair person then put the jobs in the wrong box and the [redacted] was never looked at. the customer came in on November 7th to pick up the watches. at this point I realized the watch was not worked on and apologize to the customer about it not being ready. I then told the customer that it needs a new movement since it has taken so long I will expedite the part and it will be here by the 11th. the part came in on the 10th I did the repair my self and left it overnight to make sure the watch was keeping time. He had mentioned that he called the store and someone hung up on him. no such thing happened the employee that was here had put him on hold to find out info on the watch and he had hung up when my employee came back to the phone. He then came in on the 13th of November and ripped the watch out of my employees hand and walked away with out saying a word. We are not out of the money that he owes us for the part. since it was out of warranty, but he never even gave us the chance.  we are willing to take the cost of the part, and will not be refunding him for a repair that was done over a year ago.regards,[redacted]store manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The watch was never repaired and still does not work.
Regards,
[redacted]

As Clearly stated in our first response, when Mr. [redacted] brought in his [redacted] watch back in Oct-2014 it had been almost a year and one half since we repaired the watch the first time. We offer a 1 year warranty on all our repairs. When he came to pick up the watch he just grabbed the watch out of my employees hand and walked out of the store. Why would we fix his watch for free after his warranty had expired over 6 months ago. He feels we are required to fix his watch for the remainder of its life just because we fixed it once, 1 1/2 years ago. If you would review the documentation that we provided in the first response you would see that we owe him nothing.  At this point in time we owe him nothing and he owes us nothing. I recommend that he take his watch somewhere else to get it repaired. I don't want my employees to have to put up with the abuse that Mr. [redacted] put them thru over the last 3 months. This is my last response to this matter. Thank You.[redacted]

To whom it  may concern,  I am aware about this customer. attached you will see a receipt of when he originally brought his watch in for a new movement. as you can see it was done in April of 2013. I store policy is that movements are only warrantied for a year. He then brings his...

watch in on October 27, 2014 out of warranty saying it stopped working. he also brought in a different watch that day to have a regular battery done. the repair person then put the jobs in the wrong box and the [redacted] was never looked at. the customer came in on November 7th to pick up the watches. at this point I realized the watch was not worked on and apologize to the customer about it not being ready. I then told the customer that it needs a new movement since it has taken so long I will expedite the part and it will be here by the 11th. the part came in on the 10th I did the repair my self and left it overnight to make sure the watch was keeping time. He had mentioned that he called the store and someone hung up on him. no such thing happened the employee that was here had put him on hold to find out info on the watch and he had hung up when my employee came back to the phone. He then came in on the 13th of November and ripped the watch out of my employees hand and walked away with out saying a word. We are not out of the money that he owes us for the part. since it was out of warranty, but he never even gave us the chance.  we are willing to take the cost of the part, and will not be refunding him for a repair that was done over a year ago.regards,[redacted]store manager

I have reviewed the response made by the business in reference to complaint ID 10[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The watch was never repaired and still does not work.

Regards,