Fast Fix Jewelry Repairs

Try to stay away from this place, I walked in there to replace batteries on several watches and the person who received me was extremely rudeI asked how much per watch, he replied "well I have to see the watches first, don't I?"I showed him the watches and he quoted me $per watchI gasped at the price given and said "no, thank youThat's a little ridiculous for a battery replacement." As I am walking out he said and I quote, "well, you don't have to like the priceYou can keep your mouth shut and walk awayI have been in business for over years and do not need your business."Not necessarily the way I expect a business person to speak to their potential clients Do yourself a favor and stay away from this placeThey are way overpriced and the personnel is not friendly nor professional, for that matter

I am responding to Mr [redacted] request for a refund of $I agree with him that it took weeks to repair his watchWE ordered his parts from [redacted] on 10/2/They notified us on 10-4-that the ordered parts were on back order and would be shipped as soon as they are back in stockWe received the parts on 11/13/Under conditions we can complete the repair in under two weeks, but when the supplier cant send us the necessary parts we need to just waitThere is nothing we can do [redacted] is a watchmaker with over years of experienceHe is certified in all types of watches including Rolex'sI have all the faith in the world that the repair was done correctly.The problem with the watch was not the stem, it was the crown and case tubeThe case tube is pressure fitted into the side of the case and then the crown screws down onto the case tubeSince the tube is pressure fit into the case it can be pulled out if the customer does not unscrew the crown all the way before pulling on the crownIn my opinion that is what happened in Janwhen he tried to change the time on his watchWe offer a year warranty on all our repairsAll Mr [redacted] had to do was bring the watch back into the store when [redacted] was there and we could have fixed the watch while he waitedIt would be a simple repair of removing the case tube, adjusting it and reinstalling it back into the side of the watchWatch manufactures don't like repair stores like mine because I take away their repair services, so of course they are going to discredit us whenever they get a chanceWe have been in business for over years and have locations across the valleyOur employees are trained and certified in what they do [redacted] is the most qualified of them allWhen parts are on backorder, we cant call every customer every week and tell them we have nothing to tell theyUntil the part arrives there is nothing anyone can doIf Mr [redacted] would have asked to talk to [redacted] when he called he would have told him the status of his repairCounter clerks that work in the evenings do not know the status of repairs and therefore cant give good answers to the statusIf I took my car to the local gas station and had a battery put in and my car wouldn't start the next day, and I took my car to the dealership and had them put in a new battery would you expect the gas station to give you a refund for the one they put in? We ordered the parts, paid for them and spent the labor to install themWe stand behind our work and warranty the work and the parts for yearIf the customer decides to go else ware and not give us an opportunity to adjust the repair how can we be responsible for his actions? Based on this situation and his actions I do not feel a refund is warrantedI hope this explains my point of view in this matter[redacted] , Owner, Fast Fix Jewelry and Watch Repair?

Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ 1) Customer dropped off her ring for repair on 8-27-and didn't pick it up until days later 2) On 8-27-Upon inspection by our jeweler, customers ring was broken at the base and had cracks on the sides of shank (which could be easily seen with a jeweler's loupe) 3) The reason shank had broken and had cracks was due to the thinness of shank 4) Customer was offed a thicker shank at $to solve her problem more permanently 5) Customer declined thicker shank, and only authorized ring to be sized and solder cracks 6) The ring was re adjusted upon pick up, days later after she originally dropped off her ring 7) When we sized her ring larger we added gold, when we sized the ring smaller we cut out a measured amount of gold and re solder, this doesn't affect the thickness of a ring 8) Customer mention "if we could thicken the shank a bit with the piece that was cut out" 9) The Manager mention that couldn't be done and we would have to replace it like the jeweler advised upon drop off 10) Customer left with her ring, sized correctly, all cracks soldered, and was told all our repairs are warrantied for days as (Stated on all our receipts) 11) Customer called and talked to store manager complaining about shank breaking againThe manager offered the customer to credit $she paid towards the shank replacement of $Even though warranty on repair was way passed the 30-day warranty period 12) Customer said " OH NO I just paid $for car repairs I will not pay anything, ill just call the Revdex.comand hung up at This point, Customer declined the proper way to size ring and restore week shank, customer is fully responsible for her dissensionwe will not issue any creditbut we still honor the offer we gave customer as good faith offer and good business practice Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT leave my ring for days! I FIRST brought it in on Sept 21, for repair of a small break in the back of the bandIt was not thin at that time, they told me that the sides of the ring were going to break soon and that I had to get that repaired as well as having the ring re-sized biggerI DID NOT ASK FOR THE RING TO BE RE-SIZED, THEY TOLD ME IF THEY DIDN'T RE-SIZE THE RING BIGGER, THEN THE BAND WOULD BREAK AGAIN SOON!! After they sold me work I did not need and paid $on that day I went back on Sept24,to pick up my ring and it fell off my finger, it was way to big! I had to leave it again and I came in to pick it up on Sept29, I mentioned at that time that the band was very thin and it looked like it was going to break soon.They told me the only way to fix this problem was to pay $to put a new piece of band were the thin piece was and solder it to the side pieces I just paid to have reinforcedI told them I wasn't going to pay that and if they had not kept sizing the ring the back would not be so thinI don't understand how you can add gold to size the ring bigger and then remove gold to make the ring smaller but you can't add a little extra gold to make the band just a little thickerWhen you are making a ring bigger and you have to add gold why don't you have to use the same procedure as you do to reinforce that bandI called on Jan25, and told the manager that the band broke exactly where they had repaired itI explained that when I brought my ring in they told me it needed re-sizing bigger and then when I went to pick up the ring it was WAY TO BIG and I had to leave it againI explained that by them re-sizing bigger and then smaller, THEY HAD MADE THE BAND THINNER AND WEAKERThe manager wanted me to bring my ring in so he could look at it and I told him I wasn't able to as my car was in the shopAt no time did I tell him anything about the repairs or costI did tell him I was going to file a complaint with the Revdex.com, as I feel like I got totally ripped off! the manager did offer to apply the $to the $300.00, I told him I wasn't going to pay thatI hold them totally responsible for the band breaking and the over charged cost of unnecessary repairsI have all of my receipts, as well as a witness that was with me when I dropped off the ring and each time I went in to pick up my ringThe dates you reported are totally wrong as well as your account of the factsI think that the owner and not the manager should be handling this matterOn all of your receipts it says the sales person is " [redacted] ", when in fact I spoke with [redacted] the manager every time I went it there

On Sun, Apr 6, at 11:AM, [redacted] < [redacted] > wrote:To Whom it my Concern,My response to the above complaint is as follows:We have contacted the customer and she has brought the item in question back into the storeOur re-stringer mistakenly used plated clasps instead of silver claspsWe removed the plated clasps and replaced them with the correct silver onesAs far as I know the problem has been taken car or and the complaint is resolvedIf this is not the case, please have our customer contact us and we stand ready to do anything needed to satisfy her.Thank You[redacted] OwnerFast Fix Jewelry and Watch Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had no expectation that [redacted] would accept responsibility for this six-week non repairWhy would I return my watch to someone who can't fix it and won't return my phone callsIn fact I purchased extended warranties for three of my watches from the business before it was taken over by Fast/FixI would never subject myself to this treatment again ? Regards, [redacted]

Unfortunately, I must recommend not to conduct any business with Fast Fix Jewelry and [redacted] The staff is completely unprofessional and I have never been treated so rudely in my life I was actually shocked and walked away thinking "wow, how do those people even have a job?" I have never written a negative review before, I usually chalk it up to someone having a bad day I have worked in customer service for 10+ years and I know it is exhausting and bad days happen But this is a special occasionI drove minutes to try to find someone who could help me repair a watch band I was barely greeted upon arrival and right away felt like I was bothering them The girl behind the counter obviously just wanted me to leave, the blond kid working snapped at me when I asked a question and when I re-asked in order to clarify what he said he snapped again and said, “I already told you?!?” “Is this even authentic?” Shouting at me over his shoulder as he work on something elseI was shocked and just stood there put my watch away awkwardly and left with no one else saying a word to me There are a lot of places that fix Jewelry in this city and I will be taking my business elsewhere and recommend that people reading this review do the same Some places, just do not deserve a loyal customer base

Initial Business Response /* (1000, 5, 2016/01/04) */
please bring your watch back to *** for free adjustment
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone else already fix itI got a call from a
guy at the store and no apology was offered.I was not expecting compensation just wanted to understand why was I treated that way.I will preffer a refund and this pointI don't have the time to drive back to the mall for a third timeI ask for the manager to call back no call from him yet

I am responding to Mr. [redacted] request for a refund of $215.91. I agree with him that it took 6 weeks to repair his watch. WE ordered his parts from [redacted] on 10/2/2014. They notified us on 10-4-2014 that the ordered parts were on back order and would be shipped as soon as they are...

back in stock. We received the parts on 11/13/2014. Under normal conditions we can complete the repair in under two weeks, but when the supplier cant send us the necessary parts we need to just wait. There is nothing we can do. [redacted] is a watchmaker with over 45 years of experience. He is certified in all types of watches including Rolex's. I have all the faith in the world that the repair was done correctly.The problem with the watch was not the stem, it was the crown and case tube. The case tube is pressure fitted into the side of the case and then the crown screws down onto the case tube. Since the tube is pressure fit into the case it can be pulled out if the customer does not unscrew the crown all the way before pulling on the crown. In my opinion that is what happened in Jan. when he tried to change the time on his watch. We offer a 1 year warranty on all our repairs. All Mr. [redacted]  had to do was bring the watch back into the store when [redacted] was there and we could have fixed the watch while he waited. It would be a simple repair of removing the case tube, adjusting it and reinstalling it back into the side of the watch. Watch manufactures don't like repair stores like mine because I take away their repair services, so of course they are going to discredit us whenever they get a chance. We have been in business for over 20 years and have 3 locations across the valley. Our employees are trained and certified in what they do. [redacted] is the most qualified of them all. When parts are on backorder, we cant call every customer every week and tell them we have nothing to tell they. Until the part arrives there is nothing anyone can do. If Mr [redacted] would have asked to talk to [redacted] when he called he would have told him the status of his repair. Counter clerks that work in the evenings do not know the status of repairs and therefore cant give good answers to the status. If I took my car to the local gas station and had a battery put in and my car wouldn't start the next day, and I took my car to the dealership and had them put in a new battery would you expect the gas station to give you a refund for the one they put in? We ordered the parts, paid for them and spent the labor to install them. We stand behind our work and warranty the work and the parts for 1 year. If the customer decides to go else ware and not give us an opportunity to adjust the repair how can we be responsible for his actions? Based on this situation and his actions I do not feel a refund is warranted. I hope this explains my point of view in this matter.[redacted], Owner, Fast Fix Jewelry and Watch Repair?

Initial Business Response /* (1000, 5, 2016/02/26) */
1) Customer dropped off her ring for repair on 8-27-15 and didn't pick it up until 25 days later 9.21.15
2) On 8-27-15 Upon inspection by our jeweler, customers ring was broken at the base and had cracks on the sides of shank (which could be...

easily seen with a jeweler's loupe).
3) The reason shank had broken and had cracks was due to the thinness of shank
4) Customer was offed a thicker shank at $300.00 to solve her problem more permanently.
5) Customer declined thicker shank, and only authorized ring to be sized and solder cracks.
6) 9.21.15 The ring was re adjusted upon pick up, 25 days later after she originally dropped off her ring.
7) When we sized her ring larger we added gold, when we sized the ring smaller we cut out a measured amount of gold and re solder, this doesn't affect the thickness of a ring.
8) Customer mention "if we could thicken the shank a bit with the piece that was cut out".
9) The Manager mention that couldn't be done and we would have to replace it like the jeweler advised upon drop off.
10) Customer left with her ring, sized correctly, all cracks soldered, and was told all our repairs are warrantied for 30 days as (Stated on all our receipts)
11) 2.23.16 Customer called and talked to store manager complaining about shank breaking again. The manager offered the customer to credit $131.95 she paid towards the shank replacement of $300.00 Even though warranty on repair was way passed the 30-day warranty period.
12) Customer said " OH NO I just paid $600.00 for car repairs I will not pay anything, ill
just call the Revdex.com. and hung up.
at This point, Customer declined the proper way to size ring and restore week shank, customer is fully responsible for her dissension. we will not issue any credit. but we still honor the offer we gave customer as good faith offer and good business practice.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did NOT leave my ring for 25 days! I FIRST brought it in on Sept 21, 2015 for repair of a small break in the back of the band. It was not thin at that time, they told me that the sides of the ring were going to break soon and that I had to get that repaired as well as having the ring re-sized bigger. I DID NOT ASK FOR THE RING TO BE RE-SIZED, THEY TOLD ME IF THEY DIDN'T RE-SIZE THE RING BIGGER, THEN THE BAND WOULD BREAK AGAIN SOON!! After they sold me work I did not need and paid $131.95 on that day I went back on Sept. 24,2015 to pick up my ring and it fell off my finger, it was way to big! I had to leave it again and I came in to pick it up on Sept. 29, 2015. I mentioned at that time that the band was very thin and it looked like it was going to break soon.They told me the only way to fix this problem was to pay $300.00 to put a new piece of band were the thin piece was and solder it to the side pieces I just paid to have reinforced. I told them I wasn't going to pay that and if they had not kept sizing the ring the back would not be so thin. I don't understand how you can add gold to size the ring bigger and then remove gold to make the ring smaller but you can't add a little extra gold to make the band just a little thicker. When you are making a ring bigger and you have to add gold why don't you have to use the same procedure as you do to reinforce that band. I called on Jan. 25, 2016 and told the manager that the band broke exactly where they had repaired it. I explained that when I brought my ring in they told me it needed re-sizing bigger and then when I went to pick up the ring it was WAY TO BIG and I had to leave it again. I explained that by them re-sizing bigger and then smaller, THEY HAD MADE THE BAND THINNER AND WEAKER. The manager wanted me to bring my ring in so he could look at it and I told him I wasn't able to as my car was in the shop. At no time did I tell him anything about the repairs or cost. I did tell him I was going to file a complaint with the Revdex.com, as I feel like I got totally ripped off! the manager did offer to apply the $131.95 to the $300.00, I told him I wasn't going to pay that. I hold them totally responsible for the band breaking and the over charged cost of unnecessary repairs. I have all of my receipts, as well as a witness that was with me when I dropped off the ring and each time I went in to pick up my ring. The dates you reported are totally wrong as well as your account of the facts. I think that the owner and not the manager should be handling this matter. On all of your receipts it says the sales person is "[redacted]", when in fact I spoke with [redacted] the manager every time I went it there.

Try to stay away from this place, I walked in there to replace batteries on several watches and the person who received me was extremely rude. I asked how much per watch, he replied "well I have to see the watches first, don't I?". I showed him the watches and he quoted me $20 per watch. I gasped at the price given and said "no, thank you. That's a little ridiculous for a battery replacement." As I am walking out he said and I quote, "well, you don't have to like the price. You can keep your mouth shut and walk away. I have been in business for over 10 years and do not need your business.". Not necessarily the way I expect a business person to speak to their potential clients.
Do yourself a favor and stay away from this place. They are way overpriced and the personnel is not friendly nor professional, for that matter.

Most of the information stated is true. We never promised to buy her a new ring but given the problems we have had we have ordered and received a brand new ring. The manufacturer of the ring does not make it in a size 4.5". We are not going to try and size the new ring again. The ring we sized is...

the correct size but not to the customers liking. The biggest problem is that the customer never talked to the store manager, only the counter staff. They do not have the authority to order a new ring for her. I have instructed the manager to order her a new ring. We have done this and the new ring is sitting in the safe waiting for her to pick it up. She will need to take the ring elsewhere to have it sized and she will need to give us the old ring that we originally sized. She never paid for the sizing so there is no credit due her. She  must contact the store manager, [redacted], to make the transfer. He is present every day but Weds. And Sun.  And works from 9:00am to 3:00pm. I am sorry for any inconvenience we have caused the customer and please accept our apology.[redacted]OwnerFast Fix Jewelry and a Watch Repair

On Sun, Apr 6, 2014 at 11:35 AM, [redacted] <[redacted]> wrote:To Whom it my Concern,My response to the above complaint is as follows:We have contacted the customer and she has brought the item in question back into the store. Our re-stringer mistakenly used...

plated clasps instead of silver clasps. We removed the plated clasps and replaced them with the correct silver ones. As far as I know the problem has been taken car or and the complaint is resolved. If this is not the case, please have our customer contact us and we stand ready to do anything needed to satisfy her.Thank You.[redacted]OwnerFast Fix Jewelry and Watch Repair

Unfortunately, I must recommend not to conduct any business with Fast Fix Jewelry and [redacted]. The staff is completely unprofessional and I have never been treated so rudely in my life. I was actually shocked and walked away thinking "wow, how do those people even have a job?"
I have never written a negative review before, I usually chalk it up to someone having a bad day. I have worked in customer service for 10+ years and I know it is exhausting and bad days happen. But this is a special occasion.
I drove 30 minutes to try to find someone who could help me repair a watch band. I was barely greeted upon arrival and right away felt like I was bothering them. The girl behind the counter obviously just wanted me to leave, the blond kid working snapped at me when I asked a question and when I re-asked in order to clarify what he said he snapped again and said, “I already told you?!?” “Is this even authentic?” Shouting at me over his shoulder as he work on something else.
I was shocked and just stood there put my watch away awkwardly and left with no one else saying a word to me. There are a lot of places that fix Jewelry in this city and I will be taking my business elsewhere and recommend that people reading this review do the same. Some places, just do not deserve a loyal customer base.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had no expectation that [redacted] would accept responsibility for this six-week non repair. Why would I return my watch to someone who can't fix it and won't return my phone calls. In fact I purchased extended warranties for three of my watches from the business before it was taken over by Fast/Fix. I would never subject myself to this treatment again.  ?
Regards,
[redacted]

On Sun, Apr 6, 2014 at 11:35 AM, [redacted] <[redacted]> wrote:To Whom it my Concern,My response to the above complaint is as follows:We have contacted the customer and she has brought the item in question back into the store. Our re-stringer mistakenly used...

plated clasps instead of silver clasps. We removed the plated clasps and replaced them with the correct silver ones. As far as I know the problem has been taken car or and the complaint is resolved. If this is not the case, please have our customer contact us and we stand ready to do anything needed to satisfy her.Thank You.[redacted]OwnerFast Fix Jewelry and Watch Repair

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I had no expectation that [redacted] would accept responsibility for this six-week non repair. Why would I return my watch to someone who can't fix it and won't return my phone calls. In fact I purchased extended warranties for three of my watches from the business before it was taken over by Fast/Fix. I would never subject myself to this treatment again.  ?

Regards,

I'm not sure what the customer is talking about. This store has been a Fast Fix Jewelry and Watch Repair for over 20 years. If it takes 5 weeks to get the parts from the manufacture there is nothing we can do about the repair until the part arrives. As I stated before, we offer a full years warranty on any repair we do. If the customer makes a decision to take the repair elsewhere, that is their choice but we provided the service, purchased the parts and did the repair. Therefore there is no way we are returning the money that was paid to us for the repair. The customer should have thought about that before paying twice for the same service with two different repair companies.

Most of the information stated is true. We never promised to buy her a new ring but given the problems we have had we have ordered and received a brand new ring. The manufacturer of the ring does not make it in a size 4.5". We are not going to try and size the new ring again. The ring we sized is...

the correct size but not to the customers liking. The biggest problem is that the customer never talked to the store manager, only the counter staff. They do not have the authority to order a new ring for her. I have instructed the manager to order her a new ring. We have done this and the new ring is sitting in the safe waiting for her to pick it up. She will need to take the ring elsewhere to have it sized and she will need to give us the old ring that we originally sized. She never paid for the sizing so there is no credit due her. She  must contact the store manager, [redacted], to make the transfer. He is present every day but Weds. And Sun.  And works from 9:00am to 3:00pm. I am sorry for any inconvenience we have caused the customer and please accept our apology.[redacted]OwnerFast Fix Jewelry and a Watch Repair

I am responding to Mr. [redacted] request for a refund of $215.91. I agree with him that it took 6 weeks to repair his watch. WE ordered his parts from [redacted] on 10/2/2014. They notified us on 10-4-2014 that the ordered parts were on back order and would be shipped as soon as they are...

back in stock. We received the parts on 11/13/2014. Under normal conditions we can complete the repair in under two weeks, but when the supplier cant send us the necessary parts we need to just wait. There is nothing we can do. [redacted] is a watchmaker with over 45 years of experience. He is certified in all types of watches including Rolex's. I have all the faith in the world that the repair was done correctly.The problem with the watch was not the stem, it was the crown and case tube. The case tube is pressure fitted into the side of the case and then the crown screws down onto the case tube. Since the tube is pressure fit into the case it can be pulled out if the customer does not unscrew the crown all the way before pulling on the crown. In my opinion that is what happened in Jan. when he tried to change the time on his watch. We offer a 1 year warranty on all our repairs. All Mr. [redacted]  had to do was bring the watch back into the store when [redacted] was there and we could have fixed the watch while he waited. It would be a simple repair of removing the case tube, adjusting it and reinstalling it back into the side of the watch. Watch manufactures don't like repair stores like mine because I take away their repair services, so of course they are going to discredit us whenever they get a chance. We have been in business for over 20 years and have 3 locations across the valley. Our employees are trained and certified in what they do. [redacted] is the most qualified of them all. When parts are on backorder, we cant call every customer every week and tell them we have nothing to tell they. Until the part arrives there is nothing anyone can do. If Mr [redacted] would have asked to talk to [redacted] when he called he would have told him the status of his repair. Counter clerks that work in the evenings do not know the status of repairs and therefore cant give good answers to the status. If I took my car to the local gas station and had a battery put in and my car wouldn't start the next day, and I took my car to the dealership and had them put in a new battery would you expect the gas station to give you a refund for the one they put in? We ordered the parts, paid for them and spent the labor to install them. We stand behind our work and warranty the work and the parts for 1 year. If the customer decides to go else ware and not give us an opportunity to adjust the repair how can we be responsible for his actions? Based on this situation and his actions I do not feel a refund is warranted. I hope this explains my point of view in this matter.[redacted], Owner, Fast Fix Jewelry and Watch Repair?

Unfortunately, I must recommend not to conduct any business with Fast Fix Jewelry and [redacted]. The staff is completely unprofessional and I have never been treated so rudely in my life. I was actually shocked and walked away thinking "wow, how do those people even have a job?"
I have never written a negative review before, I usually chalk it up to someone having a bad day. I have worked in customer service for 10+ years and I know it is exhausting and bad days happen. But this is a special occasion.
I drove 30 minutes to try to find someone who could help me repair a watch band. I was barely greeted upon arrival and right away felt like I was bothering them. The girl behind the counter obviously just wanted me to leave, the blond kid working snapped at me when I asked a question and when I re-asked in order to clarify what he said he snapped again and said, “I already told you?!?” “Is this even authentic?” Shouting at me over his shoulder as he work on something else.
I was shocked and just stood there put my watch away awkwardly and left with no one else saying a word to me. There are a lot of places that fix Jewelry in this city and I will be taking my business elsewhere and recommend that people reading this review do the same. Some places, just do not deserve a loyal customer base.