Fast & Furious Auto Sales

We had received this complaint prior
-0.75pt;"> to the Revdex.com notification and have already addressed the customer's concerns but will address each one of their points again in this forum.   We want to start by saying that we are sorry the borrower felt mislead by Charles. We work hard to make every deal transparent and stress this to everyone who works with us in any capacity. Because of this, we are very detailed in our paperwork and urge everyone to make sure they read and understand the contracts prior to signing. The unfortunate part of this is that the warranty clearly explains that there is a $100 deductible for any repair shop in our network which includes our 3'' party repair shop Advanced Auto Repair. The warranty covers many things on the vehicle but not everything. We are willing to show anyone the warranty upon request to allow for a better understanding of what we will and will not repair under the warranty terms. I have included it with this response.   In regards to the credit bureaus, we are established and report to Transunion. We are currently looking into why the account has not shown on their credit report yet and hope to get that issue fixed as soon as possible. It may take a little bit of time since we will be dealing with another agency to get it sorted out. We do want to mention though that we do not report to Experian or Equifax so we are not sure which report you have been monitoring or if you follow all 3.   To address your maintenance concerns; we were not made aware that you were having any issues by any of our maintenance staff whether in-house or 3'' party until10/3/16. During my review, we discovered that the borrower had the vehicle at our 3'' party repair shop on 9/14/16 and none of these mentioned issues were notated as needing to be addressed so we have reason to believe these are more recent issues. At this point it was discovered that the vehicle would not start due to a dead battery. The battery has since been replaced but we have not been able to return the vehicle after multiple attempts due to our calls not being returned.   We apologize for any frustrations caused by trying to reach someone on Saturdays or after hours. The number runs through a phone tree where you must select the correct option to get to the desired destination. Our phone system also redirects to the car lot after hours and weekends as our corporate office is not staffed on those days. We are not entirely sure of which times and dates you called or if messages were left for staff that may have been assisting others

We had received this complaint prior

-0.75pt;"> to the Revdex.com notification and have already addressed the customer's concerns but will address each one of their points again in this forum.   We want to start by saying that we are sorry the borrower felt mislead by Charles. We work hard to make every deal transparent and stress this to everyone who works with us in any capacity. Because of this, we are very detailed in our paperwork and urge everyone to make sure they read and understand the contracts prior to signing. The unfortunate part of this is that the warranty clearly explains that there is a $100 deductible for any repair shop in our network which includes our 3'' party repair shop Advanced Auto Repair. The warranty covers many things on the vehicle but not everything. We are willing to show anyone the warranty upon request to allow for a better understanding of what we will and will not repair under the warranty terms. I have included it with this response.   In regards to the credit bureaus, we are established and report to Transunion. We are currently looking into why the account has not shown on their credit report yet and hope to get that issue fixed as soon as possible. It may take a little bit of time since we will be dealing with another agency to get it sorted out. We do want to mention though that we do not report to Experian or Equifax so we are not sure which report you have been monitoring or if you follow all 3.   To address your maintenance concerns; we were not made aware that you were having any issues by any of our maintenance staff whether in-house or 3'' party until10/3/16. During my review, we discovered that the borrower had the vehicle at our 3'' party repair shop on 9/14/16 and none of these mentioned issues were notated as needing to be addressed so we have reason to believe these are more recent issues. At this point it was discovered that the vehicle would not start due to a dead battery. The battery has since been replaced but we have not been able to return the vehicle after multiple attempts due to our calls not being returned.   We apologize for any frustrations caused by trying to reach someone on Saturdays or after hours. The number runs through a phone tree where you must select the correct option to get to the desired destination. Our phone system also redirects to the car lot after hours and weekends as our corporate office is not staffed on those days. We are not entirely sure of which times and dates you called or if messages were left for staff that may have been assisting others