Fast Lube and Oil Change

- Mrs [redacted] called our office in Oct to have Allen do repair work at her rental property [redacted] - Mrs [redacted] stated that there was several jobs on the property that needing fixing but wanted to start with the back deck and back door due to the severe damages that was unsafe to walk on deck and enter in and out of the door due to severe rot.-Allen reviewed this area of work, presented a proposal to Mrs[redacted] the day before the job was started and the morning of at the rental property as we were setting up to start- Mrs[redacted] agreed to the contract, signed two contracts, one for our records and one for her records-Mrs [redacted] later called the same day upset and stated that Allen's fee's should include all repair work needed on the property.- Mrs [redacted] requested Allen to finish the job in two days.-Allen and the boys came in early the second day, worked thru lunch and finished around 6:p.mwhich was over an hour day-Months later Mrs [redacted] called requesting to see the materials cost and have Allen meet her at the property to show her the worked that was done.- The contract was completed and a few extra things were done as well-Mrs [redacted] threaten Allen over the phone on several occasions to do the work on the front door of house and more work on the back of house at no extra charges or she would make complaints to Revdex.com and [redacted] *** - Allen decided since she contacted our office thru [redacted] to contact [redacted] and informed his representative what has taken place and the treats made

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My responses to quotes from Allen R***'s office:R***: "Mrs*** later called the same day upset and stated that Allen's fee's SHOULD include all repair work needed on the property."*** ***: I thought his quote included everything. It was why I chose him. Why would I only want part of it done? I did NOT call later that day and say his fees "SHOULD" include all the work. I told his wife I was confused and upset that obviously there had been a huge communication problem between me and MrR***.R***: "Months later Mrs*** called requesting to see the materials cost and have Allen meet her at the property to show her the worked that was done."*** ***: This was not months later. I immediately expressed confusion as to why and how $*** of materials were used, and would like a receipt. This makes total sensethat anyone would want a receipt. I am a Landlord, I need it for my tax return I never received it, and yes, months later requested it again. Also to meet me and explain and show me what was done.From R***: "The contract was completed and a few extra things were done as well"My response: What "extra" things, if they barely had time in the days? This was not discussed with me.R***: "Mrs*** threaten Allen over the phone on several occasions to do the work on the front door of house and more work on the back of house at no extra charges or she would make complaints to Revdex.com and Angie's List."*** ***: The hugeness of this lie is unbelievable. Never did I ask him to "complete the work at the original cost". I asked SEVERAL times for him to meet me at the house, show me what was done so I would understand it, (structural damage) and GIVE ME A QUOTE on the work that still remained!!! They stated that I "threatened"?, and "several times"? Oh, my gosh. The only statement I made was finally this past Friday, June 8, eight months later and after being ignored over & over again, that if I didn't receive a printout of the supplies and costs, that we were going to court. I have given up on his completing the job (which I would have paid him for). I still want to understand what he fixed and what still needs to be done.
*** ***

In an effort to resolve the above mentioned complaint we have taken the following action Jeffrey C***, the Regional Manager of the Indiana stores reached out to Mr*** on March 28th regarding his concern about the price increase In May of we started notifying all of our
Unlimited membership customers, including Mr***, about an upcoming price increase that was going to take effect August 1st of We had a new agreement print out for every membership as customers redeemed washes, so that the customers could authorize the new pricing Mr*** continued to enjoy washing at the old price of $for an additional months until we were able to get him to agree to the $price by signing a new contractThat new contract took effect with Mr***’s recharge date of 3/13/ Mr*** called in to the Corporate office on 3/22/to inquire about the difference in price, stating that though he signed the new contract he was not in agreement with the price increaseThe offer was made to cancel the subscription and Mr*** stated that he intended to continue using the service In light of Mr***’s Revdex.com complaint, Jeffrey C*** did contact himMr*** stated that he had been informed of the price increase months ago but didn’t want to pay the new priceWe have refunded Mr*** the $increase he paid on 3/13/and at his request have cancelled his subscription Sincerely, Cheryl W*** Unlimited Wash Club Customer Service Manager Wash Depot Holdings, IncSummer Street, Suite Malden, MA 02148-Ph: (781) 324-x

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

- Mrs. [redacted] called our office in Oct 2015 to have Allen do repair work at her rental property [redacted] - Mrs. [redacted] stated that there was several jobs on the property that needing fixing but wanted to start with the back deck and back door due to the severe damages that was unsafe...

to walk on deck and enter in and out of the door due to severe rot.-Allen reviewed this area of work, presented a proposal to Mrs.[redacted] the day before the job was started and the morning of at the rental property as we were setting up to start- Mrs.[redacted] agreed to the contract, signed two contracts, one for our records and one for her records-Mrs. [redacted] later called the same day upset and stated that Allen's fee's should include all repair work needed on the property.- Mrs. [redacted] requested Allen to finish the job in two days.-Allen and the boys came in early the second day, worked thru lunch and finished around 6:00 p.m. which was over an 8 hour day-Months later Mrs. [redacted] called requesting to see the materials cost and have Allen meet her at the property to show her the worked that was done.- The contract was completed and a few extra things were done as well-Mrs. [redacted] threaten Allen over the phone on several occasions to do the work on the front door of house  and more work on the back of house at no extra charges or she would make complaints to Revdex.com and [redacted].  - Allen decided since she contacted our office thru [redacted] to contact [redacted] and informed his representative what has taken place and the treats made

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]