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Fast Muffler Man

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Fast Muffler Man Reviews (14)

After speaking with Mr [redacted] to better understand his concerns, we have agreed upon next steps and are working towards a positive resolution

We have spoke to the *** are working towards a resolution to the issues with thescuppers

We have completed repairs and are working with customer to insure everything is operating properly

We will work with *** *** to come to a better understanding of the warranty and to address the problem with the pool

We are working with the *** to resolve the problem with the scuppers

We have spoken to [redacted] and are working through the issues listed. The pool equipment and plumbing are not substandard and installed in correctly. The plumbing and equipment are all high quality and are working properly and installed properly. There is a way to drain the pool provided with...

the installation of this pool, the owner would just like it to be faster and he would like the equipment to be used remotely, we have given prices on the equipment necessary to the customer to accomplish this.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, September 02, 2016 12:55 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]This case is not resolved as I continue to struggle (almost hopelessly) with this company.  We still have a leak on our pool; the last email that we received from them was on 8/25/16 saying they had spoken with someone to come look at it and they would follow up, but no further follow up.  This is what is so aggravating about these people, it's the exact same situation each and every time.  They say they will show up or call, and nothing happens.  Two weeks later we ask for a status and they go about the same story, and we fall in the same loop hole. This has been going on since March!  Totally ridiculous! Something has to be done.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Tuesday, October 20, 2015 3:33 AM Subject: [redacted].Case-[redacted]Our meeting 101715 was a step. Anthony Sylvan has promised to have someone come and address the stain issues from the mortar bleeding into pool. Addressing the deck issue is going to be addressed,hopefully in future???? They are consulting with Anthony Sylvan V.P. Remains to be seen how this issue will be resolved. We did agree the deck isn't level with back porch as was stated in contract. The fix and how to,remains the issue.[redacted].                          [redacted]                        President[redacted]

We remain committed to finding a positive resolution to this customer's concerns. We are still working with them to try to identify next steps to satisfy the concerns about their deck. We have identified next steps to address their plaster concerns and we will be following up with the customer this week regarding timing.

After speaking with Mr. [redacted] to better understand his concerns, we have agreed upon next steps and are working towards a positive resolution.

After receiving this feedback, we contacted the customer and we are working with them to schedule an inspection and identify next steps.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  
We already have an understanding of the warranty contract, we need Anthony & Sylvan to agree in writing they will permanently repair all leaks that are keeping the pool from holding water and any repairs to tile, coping or plaster finish due to correcting these leaks at no cost to us as per warranty contract. Also we want no more unannounced visits from Anthony & Sylvan as they sent an employee on **/04/2014 about 12.30 pm to take pictures and the employee stated that Anthony & Sylvan is going to fix the pool but that it wasn’t covered under the warranty.  I stated back that it is the way it’s written in our warranty. We have heard nothing from Anthony& Sylvan since that day on **/04/2014.   If for any reason Anthony & Sylvan needs to come to our home they will need to contact us first to schedule an appropriate day and time. Regards, [redacted]

After receiving this feedback, we have attempted to contact the customer to schedule an inspection. We have been unable to reach the customer so far, however, we look forward to working with them to better understand their concerns and to try to find a positive resolution.

We have met with Mr. [redacted] on 6-4-15 and have resolved this matter. We will continue to work with him moving forward.

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