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Fast 'N Clean, LLC

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Reviews Fast 'N Clean, LLC

Fast 'N Clean, LLC Reviews (10)

Ms. [redacted] did sustain damage at our car wash on August 1st.  I did
offer for the business to fix her vehicle as well as reimburse her for
the day rate of a comparable  vehicle while her car was being repaired. 
All that I asked for was 2 estimates for the repair so that they...

could
be compared for outlying charges - the customer providing the estimates
is to avoid the appearance of impropriety on our part that we would get a
second rate shop to do shoddy work to save money.  At no time did I
refuse her an agreement in writing in any way.I have spoken to
Ms. [redacted] about this many times.  We received ONE estimate and a letter
telling us that she was refusing to get a second one.  After being told
on the 5th and 6th that this was acceptable in the interest of customer
service, she said that she would not pay for the rental car in advance,
that she expected the business to take responsibility for renting the
car, and when it was explained that this could not be done due to the
policies of the rental car companies, she responded with "I'll see you
in court" and terminated the call.Before store hours on 8/11,
Ms. [redacted] called and wanted to know the status of her vehicle.  I told
her that she could take it in whenever she wished and that it would be
paid for as soon as it got checked into the service center at [redacted]
and suggested that they may be able to help obtain a rental car for her
use.On 8/12, Ms. [redacted] called to inform me that her vehicle had
been in the shop at [redacted] the entire time, that she had picked it
up, and had charged it on her [redacted].  She asked if I needed
the statement to reimburse her and I let her know, that I just needed
her invoice and the credit card receipt and she would certainly be cut a
check.On 8/14, Roger B[redacted] with [redacted] Collision
center called and explained that the car had NOT been fixed and that she
had tried to persuade [redacted] (entity) to deceive me that her car had
been fixed.  They were not comfortable and let me know.  I reiterated
that Fast N Clean had every intention of holding up to its agreement in
good faith.  He said that she was scheduled for service on 8/17 and
would try to explain the rental car situation again to Ms. [redacted] at
that time.On 8/18 I received the letter from the Ohio AG's
office.  I called Mr. B[redacted] at [redacted] Collision Center
(###-###-####) and inquired as to the state of Ms. [redacted]'s vehicle.  He
stated that she had never brought it in due to her concerns about a
rental car.  I advance charged on a credit card, the full amount of
2707.02 to see if Mr. B[redacted] could convince her to come in with
that sign of good faith.  He has been in communication with her and she
is aware that the repair has been paid for as she called me on 8/19 to
see what rental options that I would approve and I gave her the option
of her choosing.As of 5PM on 8/20 I am unaware of her actually
bring her car to be repaired despite it being paid in full. She finally took her car in on 8/24 or 8/25.Through this process, I have been contacted by associates of hers who she has claimed both to be her husband, she has claimed that she is the president of the AFL post and needed a car to transport veterans (this is not true), and claimed that her car was fixed when it wasn't so that she could obtain the money and tried to Have [redacted]'s body shop try to get the money from me (they are an honest business and did not do this).  She also called the owner of the other car and told her that he were not trustworthy and to hold out for money up front.  If not for the the help of [redacted] Collision Center, she would have been turned in to the authorities for fraud.  After this message going on a public site.  This is being considered again due to her claims of injury, when surveillance footage shows her safely in her car and in our MANY communications, this has not been brought up - including the letter sent trying to extort us out of 2200.00 for pain and suffering because her credit is so bad that they will not rent her a car without a deposit for financial responsibility - with the threat of the Revdex.com, the Ohio Attorney General's Office (who closed the case because we are acting in good faith and 6 on your side if we did not pay.I request that this complaint be viewed within context.  We do occasionally make mistakes.  Our commitment to taking care of our customers is paramount, and when something happens under our control, this rings more true.  We have tried in every way to satisfy M. [redacted], but she simply would not cooperate.  When concessions were made for her, she wanted more.  When she did not get more, she wrote an extortion letter.  When her demands were not met, she followed through on those threats - even with her car being fixed and paid for.

[redacted]Again, we would like to say that we regret that you had an unpleasant experience at our car wash on October 7th. And again, we equally regret that you were not satisfied with the level of service that you had expected.For a resolution we can offer you a free 14.99 wash...

package, or another solution would be to offer you $50 off our detailing services where your wheels will be given a much deeper cleaning as well as the rest of your vehicle.Thank you,Christopher [redacted]

Ms. [redacted],First of all, we would like to say that we regret that you had an unpleasant experience at our car wash on October 7th.  We equally regret that you were not satisfied with the level of service that you had expected.We have reviewed the security footage from October 6th and 7th, and spoken with all employees that came in contact with you or your vehicle.We have found that our equipment; including our recently installed automatic linear “poodle brushes”, was functioning properly during your car washes and that proper techniques were used on your wheels and tires by our staff.    We care very much about the quality of our product as well as our customers’ level of satisfaction and were glad to learn that when you called in with your issue that our attendant offered to make things right for you.  I regret that you were not satisfied with the level of cleaning.  We have many customers in the community that have remarked on how clean their vehicles’ wheels are after installing this state of the art equipment and frequent our establishment solely for this purpose.  After the cleaning, tire shine is applied in very methodical manner. This was done to our specifications as well.As for the issue of customer service, it is very regrettable that you felt uncomfortable at any time while at our business for any reason.  We take great stride to keep our grounds, lobby, and staff as inviting as possible.  We have taken this as atraining opportunity to improve the handling of customer concerns and have made additional staffing adjustments.For resolution:Considering that you paid for and received two of our 14.99 wash packages and were not satisfied, we can offer you a free 14.99 wash package, or another solution would be to offer you $50 off our detailing services where your wheels will be given a much deeper cleaning as well as the rest of your vehicle. Thank you,Christopher [redacted]

I was finally contacted by Christopher S[redacted] the quality control manager of this establishment and in regards to this matter I was told not to worry that it would be taken cared of right away.  He apologized for not reaching out any sooner on behalf of my complaint, he had to get confirmation of what happened from everyone and I was told this was the first time they could confirm that the damages were done on their property and that it was because of Cory the stationed manager there that the issue was being looked into.  He was very apologetic and sympathetic to the situation and he asked for the estimate I took from the dealer on what the cost would be to fix my seat. He told me to bring the estimate by the car wash which I did that same day we spoke and then was told he would also look at some other places for estimates as well.  Just like the last response he made on this website, he was going to look into estimates from other places as well, that can do repairs to the damaged seat.  I was told that the responsible party or parties were let go due to being irresponsible handling property, damage and or not admitting to fault, that they were all replaced.  He told me I would hear back from him no later than Monday or Tuesday about which estimate they would look into. I got a call back that following Wednesday with an apology for not calling me the day before, that I can go with the estimate I got from the dealer and to go ahead and set up appointment for next week and that they would have the cost paid for up front so all that I had to do was bring the car there and have repairs done.  I did not need to ask for a rental, the advisor at the dealer said it would have only taken a couple of hours to fix.  Not that I was going to either.  All I want is for the seat to get fixed.  I proceeded to make contact with dealer, I spoke with the direct advisor who took estimate for me and set up appointment for Wednesday Aug, 30th at 10am.  I called Christopher back right after to let him know when I would bring the car in to which he agreed would be all good to go by then.  He was going to get in contact with the owner who was aware of the situation and would be the one handling finances for the repairs.  I was told that they would be contacting the dealer.   I called the dealer on the 29th the day before appointment to confirm if they have everything set up for the next day and I was told by the advisor that he had not heard from anyone in regards to costs for my repairs on my vehicle.  I called back manager which went to his voicemail and left a message for him to call me back to touch base on what was agreed upon and assure me that everything was good to go on my end.  I waited all day and never got a call back from Christopher S[redacted] about this.   I even called him the day of the 30th to ask why he wasn't returning my calls on behalf of this matter and to call back and let me know if I was to go ahead and get the car taken in, but another whole day went by with not so much as a text or call back from the manager about what was going on.  I had to cancel appointment with dealer because I was not going to take my car in to get fixed and not have the money to take it out once it was done! I made a third call to manager.  All I get now is his voicemail.  You can imagine how upset and distraught I am about this! I was told and I was assured that this issue would be resolved as of this week! Now I'm getting the same treatment as I did before in the beginning before this complaint, which is being absolutely ignored and disregarded!  Its as if they have chosen to ignore the matter instead and not take responsibility at all!  They have no regard whatsoever to their consumers or any professionalism or decency to handle a business matter they were at fault for, not even return calls in a timely matter in order to resolve this dispute.  I am disgusted at how I am being treated by them as an individual and cannot believe that I am going through something like this!  I have never dealt with such unprofessional people and I will have to take further action if this is not resolved immediately.  This is NOT how you handle a situation like this.

After speaking with Ms. [redacted], I was concerned not only because of her damage claim but because of the safety policy of the car wash which is to never touch a child safety seat because each one has unique features that we may not be aware of.  After reviewing the security footage, which for...

legal reasons is not released to the public, I observed the car go through the process from beginning to end.  At no time did I observe the employee move the seat or place his weight on it.  I identified the employee working on Ms. [redacted]'s vehicle as the person she had been speaking with about the damage.  He has been with the car wash for 10 years and is the most adamant person in training newly hired employees about this policy.  He states that at no time did he try to adjust or remove the seat for any purpose.I contacted the car seat manufacturer, Britax through email but received no response.  I contacted the customer service department and explained the situation.  I asked them if that part (picture attached) could break by being pulled on or if a grown man were to lay on it while fastened - Their replay was that much greater amounts of force are placed upon that part during abrupt starts and stops without being damaged.  The helpful representative even scoffed, "that's is what they are designed for".Due to these points, we will not be able to honor your request.

Mr. Schirtzinger:After reviewing your complaint, I would like to correct a couple of things.1.  Your father was talking to our manager after services were performed, when he got the car to start and drove off of the lot.2.  Your father stated to at least two employees that there had been...

previous issues with the car.3.  I asked for a description of the employee so that I could speak with them and find out what happened with your car.4.  I never said that the employee who had the difficulty was that one responsible for your issue.5.  Google provides between 1,720  and 62,500 results for - hyundai sonata ignition switch problems - (depending on syntax).* Fast N Clean Car Wash accepts no responsibility for pre-existing damage or improperly maintained vehicles.If you feel in good faith that your car was improperly detailed, a refund has been authorized.Thank you,Fast N Clean Car Wash

The customer picked up their car from Dave Gill on 8/28/2015.  All additional unforeseen repair charges were paid to the collision center by our business before then as well.  We have not received any rental invoices.

Our owner and I have been trying to work with [redacted] since wed morning and got a response today regarding having things paid for.  Mr [redacted] took our initial conversation seriously and ordered the part that day.  He informed to owner of that today when he got back to us.  He said that all parties will be notified when it arrives.  We never want our customers to be dissatisfied with their service, and to us, this kind of damage is unacceptable on any level.  I regret that thing were not able to be worked out in time and I was working very hard to make sure the customer was taken care of but getting things paid for was far more difficult than I ever could imagine, as  our owner, myself, the dealer service department and dealer finance department were all required to make it work.  We sincerely apologize for the debacle and recognize how frustrating and aggravating this must be.  Once the car is fixed, I would like to make sure the repair is satisfactory and then talk to Ms. [redacted] about an offer of goodwill for her trouble.Christopher S[redacted]

I spoke to the customer and we're working on estimates, and I should be taking action next week.

Here at Fast N' Clean Car Wash we strive to provide great service to the cars we clean and the customers that bring them.  We have partnered with Groupon many times to build a great relationship that allows us to provide great deals for our customers.  We value these customers whether the...

Groupon brought them to us or they have been loyal customers for years.We regret that you feel that you and you vehicles did not receive the proper attention that they deserve.  We want our customers to feel good about patronizing our business and the quality of the work we have done.  It does not serve our customers or our business to let cars leave the lot in a condition that isn't up to par.We would like to offer you detailing services for both cars, free of charge to help make up for this disappointment and time taken to come to us the first time.  Please email [redacted] to coordinate this. Thank you,Fast N' Clean Car Wash

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Address: 2535 Gateway Oaks Dr. #150, Sacramento, California, United States, 95833

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