Fast Sure Infant Care

Ms***, Thank you for contacting me today by phone regarding this matter The payment from insurance which caused the credit balance on Mrs***’s account was received and applied to her account on 3/31/ It was explained to Dr [redacted] when he called that before refunds are issued the account must be audited for accuracy and then once the overpayment is verified the request for the actual refund is made to the doctor who owns the practice It was also explained that it can take several months for the entire process to be completed The check for $was issued to Mrs [redacted] on 7/19/and the check cleared Dr [redacted] ’s business account on 7/20/ If you need anything further please do not hesitate to contact me directly Sincerely, [redacted] Practice Manager South Texas Periodontal Associates [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms. [redacted],   Thank you for contacting me today by phone regarding this matter.  The payment from insurance which caused the credit balance on Mrs. [redacted]’s account was received and applied to her account on 3/31/16.  It was explained to Dr. [redacted] when he called that before refunds are...

issued the account must be audited for accuracy and then once the overpayment is verified the request for the actual refund is made to the doctor who owns the practice.  It was also explained that it can take several months for the entire process to be completed.  The check for $69.90 was issued to Mrs. [redacted] on 7/19/16 and the check cleared Dr. [redacted]’s business account on 7/20/16.   If you need anything further please do not hesitate to contact me directly.   Sincerely, [redacted] Practice Manager South Texas Periodontal Associates [redacted]