Fast-Teks On-Site Computer Services

The repair was done today prior to getting this reportThere was large holes put in ridge vent due to outside sourcesThe customer was contacted and told us she was leaving for a flight out of town but we went ahead and did the emergency repair workShe will contact us when she gets back into
town. Thank You!

The roof was put on years agoSince their calls we have went out a couple of times to look at the roofAfter inspection we found that someone had cut a/c duct holes into the roof without sealing them correctly and that does not fall under our warranty coverageI did discuss this with the
client and gave them a price to repair it and they are getting other estimates

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This company did a good job of responding quickly and in a nice manner, thus this customer is pleased to say that this matter has been resolved
Regards,
*** ***

Unfortunately, Mr*** *** doesn’t want to accept the findingsThe facts are we have been there to address the complaintsThe roof is over years old unfortunately he is no longer under warranty due to the fact that he had someone cut holes into the roof deck to insert a/c ductsWe have pictures that we can send if necessaryThat is where the leaks have occurred and I have explained this to *** *** and the owner, which is not *** ***Steve is not the party we signed the contract with over years agoWith the historical hail storms we have received around the area we still have homeowners with baseball size holes in their roof from the hail and we still set aside the time to address his complaints even though he is no longer under warrantyThe last time I was at the location we had his manager call him he stated he would be there within minutes, after waiting 30-mins they came to tell me that he would not be showing upLater that afternoon I found out he had filed the complaint with the Revdex.comThat is when I called him to explain, again the situation about the holes being cut and that is where the leaks were occurring and we were not responsibleUnfortunately, he had unqualified people cut into the roof deck and they did not seal it properly and I explained there would be a fee for the repairs that needed to be done to seal the roofWe gave him the of $for the repair and he said he had someone that could do it for cheaperAgain, he is not the person we signed a contract with over years ago We have always strived to satisfy our customers for over years in the San Antonio and surrounding areas and we strive to keep our A+ rating

We did go out to the property the following day after the complaint was made, we noticed a dead valley that had leaves that had to be cleaned out (which we did) and the repairs were done to the roof, and to my knowledge the client is happy with the services Thank You so much!

Complaint: [redacted]
I am rejecting this response because: When asked to schedule an appointment the Roofer would not meet with us in person. The Roofer then showed up at our establishment and trespassed on our roof without our knowledge / consent or presence placing personal liability on us the customer. We made several attempts to meet with the Roofer. The  Roofer agreed to meet with us on three different occasions and even agreed to a date and time. On all three dates set by the Roofer to meet at our establishment I showed up and waited until the scheduled time and the Roofer never showed up. When I called the Roofer to speak with him each time after did not show up he was very evasive on the phone. The Roofer finally and immediately showed up at our establishment (and trespassed on our roof) after a complaint was filed with the Revdex.com. The Roofer then quoted us $550.00 to apply tar on a small surface on our rooftop to repair a leak. The Roofer has had a similar complaint filed with the Revdex.com by another customer in the past and his actions were  exactly the same after he was reported to the Revdex.com. As a customer we are still not satisfied with the outcome and treatment we have received from the listed Roofing Company. 
Regards,  
[redacted]

Review: My (currently 89 year old) mother called Fast-Teks to have her laptop repaired. The technician came by to pick it up and said he could have it fixed. He then called and said he was having trouble getting the parts. Then, they called and said that it wasn't possible to fix it without installing a new motherboard and that it would cost more than it was worth and suggested a new computer. He suggested a model and my mother bought it. After the purchase, I saw the EXACT SAME MODEL on sale at a local merchant for more than $200 less than my mother was charged. I emailed the tech and was told that the extra was for in-home service (that is the nature of the business in the fist place). I feel that the company performed a classic "bait and switch" on my mom and it really bothers me when businesses take advantage of the elderly. My mom is one of the most honest people on the planet and I expect her to be treated honestly by people she chooses to trust. I spoke to the people involved in this and they offered no compensation and no apology. I used to work with [redacted] at the Revdex.com in North White Plains, NY. I expect the Revdex.com to take this matter seriously and keep me informed as you proceed to handle it. Thank you for your consideration.

[redacted]Desired Settlement: Refund of the overcharge and a letter of apology for the "bait and switch" tactics of the company.

Business

Response:

I am sorry that you feel that way, and that you felt you had to file a complaint with the Revdex.com. I totally disagree with your assessment of the situation, and find in troubling that you waited over a year to file your complaint with us. In addition, I am extremely offended by your assertion that we did some kind of trickery in selling your mother Genevieve the computer. The old laptop she had required some soldering work that in our professional opinion was not worth doing.

Having cared for my elderly godmother who watched get sick and pass away in my arms in my house as she wished (she didn't want to go into a nursing home), I am beyond upset with your comments regarding our playing tricks with the elderly. I take extreme care to run a very clean and honest business, especially with the elderly, and would like to let you know that I sleep very well at night knowing I have not taken advantage of anyone!

We took extra precautions in pricing your mothers system out to giver her the biggest discount possible, and I will show you that our profit margin on this transaction was very small at best. She attached files showing you our cost and profit made on this transaction.

please feel free to call me if you would like to discuss further.

sincerely

Review: Fast teks, on-site computer services, would not return my $100 + computer bag and carrying case which they kept with my computer on 08/05/2013. When I went in and retrieved my computer on 08/19/2013, they would not return this special carrying case/bag with special computer pockets and extra-strong carrying strap. The Manager tried to give me someone else's bag, which was way too small, and when she saw that my computer wouldn't fit into this bag, she switched tactics and said, "we must have given you back your bag.....we always give the customer back their bags." This was an obvious lie in that if they really do this, then why did she have some other customer's bag to try to give me? Does Fast teks always give out some other's computer bag to another customer to attempt to get them from complaining? This was a special computer bag and was specially designed for this laptop computer and cost in excess of $100 tree years ago....I am sure it will now cost more to replace it.Desired Settlement: Since Fast teks has, by their own omission, lost or given away my special-designed carrying-computer case/bag, and as I can get another one prior to Labor Day at Walmart for $119, or, after Labor Day for $135, then they need to cut me a check that corresponds to when it will be available for me to replace said bag at Walmart (whether $119 or $135) and mail it to me at my address: [redacted]8.

I think they should stop lying to their customers when they lose their bags, instead, admit what they have done, and replace their computer carrying cases.

Business

Response:

Service Event Description:

This gentleman was referred to us from one our clients for a diagnostic of his laptop after not being satisfied with the services of another company the previous week. His chief complaint was they had not even began working on his system after having it for a few days... we can not be sure how long this was.

So we explained to him that our standard turn-around for a diagnostics is 1-2 days. The following day we provided him with a detailed diagnostics and recommend solutions. After multiple conversations, a few days later he decided not to have any additional work completed and came to pickup his laptop.

When he picked up his laptop he asked for his laptop bag, since only one bag was stored in our intake/delivery area he was asked if it was his and he stated no. This was the full extent of this conversation as he seemed disturbed or upset when he arrived and his side of the conversation from the start was stern and abrupt.

Let me be clear: no additional conversation related to his laptop or laptop bag took place... leaving us with no impression whatsoever that there was any issue related to his service or the return of his laptop and laptop bag.

Intake/Delivery and Inventory Procedures:

Now that the scenario has been described, I will explain exactly how we handle and inventory ALL customer equipment eliminating the possibility of this situation ever occurring.

Our "Intake/Delivery" area is a very defined set of work benches where we discuss the customers issues and take inventory of and label all equipment. It is our practice to return ALL unnecessary equipment (such as laptop bags etc.) at the time of initial intake. However this may not always be the case, so if on the off chance something remains that is not needed, it is simply inventoried tagged and never leaves the this defined space.

Our inventory records of this service event does not show any additional equipment (such as a laptop bag) being left behind by the customer. But as stated above, if it had been left behind and possibly not inventoried according to our procedures, the bag would simply be stored on the described set of benches and available when the equipment is picked up.

In Conclusion:

First and foremost, we do not consider this to be a legitimate complaint since we had no knowledge of the issue and was never afforded the opportunity to address the situation directly with the customer.

As outlined above, it is virtually impossible for this situation to occur. In fact we have so much confidence in our procedures we have never lost or otherwise failed to return a single item to a single customer in seven years.

In fact, we have had a number of scenarios over the years where customers have called six months to even a year later asking about items that they failed to pickup. In each and every single case we have simply checked our inventory and was able to return each item along with any associated personal information and belongings.

With all that being said, we understand anything can happen no matter how perfect our procedures are or how successful our track record is. The reality is that our entire service facility is one large square room with virtually nothing but workbenches and computer equipment in it. So to be perfectly satisfied that we did not overlook something, we double checked every square inch of our facility and the laptop bag in question is not in our facility.

We are absolutely positive that this laptop bag is not in our facility and our assertion is that it was never in our custody.

Locally Owned and Operated

Fast-teks Computer Services

Office Phone: (302) 491-8808

Consumer

Response: