I am writing in response to [redacted] 's complaint, and frankly somewhat taken abackWe took Mr [redacted] 's order in February with a deposit and agreed to a delivery date no sooner than end of AugustContract states that as wellOur contract is very simple as shown belowI have been in pretty regular contact with Mr [redacted] with updates and progress reportsHowever if you read my contract, and enclosed is Mr [redacted] s signed copy of it, it clearly states as follows: I AGREE TO HOLD THE ABOVE PRICING AND PROVIDE THE ABOVE MENTIONED CAR FOR DELIVERY TIME FRAME OF APPRX AUGUST UNLESS OTHERWISE DISCUSSEDPLEASE NOTE THAT ANY ADDITIONS, SUBSTITUTIONS, CHANGES LATE PAYMENTS ETC CAN SEVERELY IMPACT DELIVERY TIMEWhile we do our best to accommodate customer requests, many of the additions require us to rely on outside vendors over which we have little or no control over delivery time...we get in line like everyone else and cant proceed until we have those partsMr [redacted] not only made several changes that required ordering new hoods and additional parts from outside vendors, changed transmission types back and forth that resulted in us getting stuck with a plus driveshaft, but also was several months late on his payment for the body which was due in June, but he didn't pay until Mid-October after promptingHis response was "oh, you didn't remind me" my thought is, if I don't need him to remind me to build the car according to our contract, then I don't need to be a payment reminder serviceI'm a very, very busy custom car builder, not a secretary or accounts receivable clerk and have no extra time for itWhen I see a complaint letter stating: "I have tried several phone calls with no answer or response" it is simply a lieIts entirely possible to call me a few times and not get an instant reply, but I always get back to customers within a few days if its anything important Again, I am extremely busy this time of year and really don't bother with my phone as it takes up too much timeParticularly with customers changing back and forth, it's very difficult to keep a clear picture of the build, and as my customers know, I prefer email so I can have a trail of what we discussed, when we discussed it and there are no "I thought you told me........." argumentsI have enclosed two screen shots of the correspondence I have had with Ken and I believe it's sufficient to show PLENTY of contactAs mentioned several times, I refuse to answer shipping date questions until we have all our outside vendor parts in hand and I can be confident of a delivery time.....l simply just don't know how long the vendors will takeMr [redacted] also has an outstanding balance of apprx to be paid prior to the car shippingSo, to summarize1) Very clear contract language stating that changes and additions can result in severe delays....note articles 1, 2, as just a few representative changes2) Contract also states clearly that late payments will result in a delayNote payment date of apprxJune for the check for the bodyhis check was actually received October 14th....at least months after dueNormally we would halt work, but I tried to keep this project rolling using my personal funds so we wouldn't get too far behindObviously my attempt was not appreciated by the customer3) Customer still has a balance of apprx dueDue to several builds adding a LOT of additions, we are a bit behind and I have had a few customers complain recently along similar linesYET, it seems that everyone only remembers what I told them for an original delivery date....they never seem to remember they signed a very clear and specific contract, or that they themselves caused the delays by repeatedly adding or changing the build, or sending a payment months lateNormally all customer complaints are handled in house and we have surprisingly fewAre we delayed here and there?....Certainly it's a very detailed custom car and there can be no shortcuts or safety is riskedHowever I always try to resolve issues before they result to letter writingUsually the customer never remembers he has to uphold his end of the contract tooPlease feel free to look over the enclosed contract, screen shots of emails to and fro and the multiple changes etcmade by Mr [redacted] himself and see where the fault lies for for the delivery being pushed backSincerely, Peter EClark President
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My response; Pete is correct in saying we did order the car in February and due to our contract for a delivery timeframe August 31, unless otherwise discussed. We did not discuss any other timeframe, until in August when it was evident that the car was not going to be completed for the August shipping date. It is now December 5, 2016; we still do not have confirmation of when this car will be completed. At this time, we have sent numerous emails without any update when the car would be completed and have tried to make contact by phone, not only to the business (which was not answered) or his personal cell phone which also was not answered nor could I leave a message. This is a not a good professional way to run a business. We have the capability for messages to be left on both phones, cell and home # and have not received any messages from Pete. I would like to comment on the additions, we asked questions by email prior to the August shipping date and stated that if any of these additions would hold up the progress of the car, we would not go forward with them. The additions were, a trans cooler at the radiator, headers to fit the desired engine, gas shocks on the hood and possibly to furnish a wiring harness. These are only four items that were requested prior to the August shipping date. As of today's date, the only item I know is completed are the gas shocks on the hood. To address the question of a drive shaft we talked about changing the transmission which would effect the drive shaft. To the best of my knowledge the drive shaft was not built. We did not receive any confirmation that the drive shaft was built or is built at this time. We were very reluctant to make a payment on the $5,when the body is installed (approxJune install payment due in June) when we did not receive any pictures of the body mounted on the frame or the chassis even completed in June. Pete sent a picture of my supposedly body sitting in a lot. The hood was not installed on the body until 10/25. Our payment was sent 10/3/16. So I believe it is clear that we are making our payments as timely as the production of the carAs far as the final payment that he has addressed of $7,being due, I have sent multiple requests for updates so that we could satisfy our obligation. Pete had indicated he would sent a video of the completed car, chassis and body, and any additional work we may have requested before final payment is sent. So we do not feel at this time that we are behind with any payment, and , as usual, we have not received the correspondence we have requested. We would be happy to provide many email correspondence that we have kept on file since the contract date, if necessaryWe also would be more than happy to resolve the situation with Pete making a phone call to me (he has all of our contact numbers), and total confirmation that the car is completed. NOTE, as of today's date, I have sent an email to Pete at Fast Times Rod Shop to confirm a completion and shipping date. Payment can be made as soon as he lives up to his obligations
Regards,
*** ***
Revdex.com spoke to Pete at business and the following was relayed: The customer was down here a couple of weeks ago. The chassis was built and is currently in powder coat, needs to be assembled and is expected to be done and ready in the next 3 weeks. Customer looked at and ordered another chassis also.
I am writing in response to [redacted]'s complaint, and frankly somewhat taken aback. We took Mr. [redacted]'s order in February with a deposit and agreed to a delivery date no sooner than end of August. Contract states that as well. Our contract is very simple as shown below. I have been in pretty...
regular contact with Mr. [redacted] with updates and progress reports. However if you read my contract, and enclosed is Mr. [redacted]s signed copy of it, it clearly states as follows: I AGREE TO HOLD THE ABOVE PRICING AND PROVIDE THE ABOVE MENTIONED CAR FOR DELIVERY TIME FRAME OF APPRX AUGUST 31 UNLESS OTHERWISE DISCUSSED. PLEASE NOTE THAT ANY ADDITIONS, SUBSTITUTIONS, CHANGES LATE PAYMENTS ETC CAN SEVERELY IMPACT DELIVERY TIME. While we do our best to accommodate customer requests, many of the additions require us to rely on outside vendors over which we have little or no control over delivery time...we get in line like everyone else and cant proceed until we have those parts. Mr. [redacted] not only made several changes that required ordering new hoods and additional parts from outside vendors, changed transmission types back and forth that resulted in us getting stuck with a 400.00 plus driveshaft, but also was several months late on his payment for the body which was due in June, but he didn't pay until Mid-October after prompting. His response was "oh, you didn't remind me" my thought is, if I don't need him to remind me to build the car according to our contract, then I don't need to be a payment reminder service. I'm a very, very busy custom car builder, not a secretary or accounts receivable clerk and have no extra time for it. When I see a complaint letter stating: "I have tried several phone calls with no answer or response" it is simply a lie. Its entirely possible to call me a few times and not get an instant reply, but I always get back to customers within a few days if its anything important . Again, I am extremely busy this time of year and really don't bother with my phone as it takes up too much time. Particularly with customers changing back and forth, it's very difficult to keep a clear picture of the build, and as my customers know, I prefer email so I can have a trail of what we discussed, when we discussed it and there are no "I thought you told me........." arguments. I have enclosed two screen shots of the correspondence I have had with Ken and I believe it's sufficient to show PLENTY of contact. As mentioned several times, I refuse to answer shipping date questions until we have all our outside vendor parts in hand and I can be confident of a delivery time.....l simply just don't know how long the vendors will take. Mr. [redacted] also has an outstanding balance of apprx 7000.00 to be paid prior to the car shipping. So, to summarize..... 1) Very clear contract language stating that changes and additions can result in severe delays....note articles 1, 2, 3 as just a few representative changes. 2) Contract also states clearly that late payments will result in a delay. Note payment date of apprx. June for the 5000.00 check for the body... his check was actually received October 14th....at least 4 months after due. Normally we would halt work, but I tried to keep this project rolling using my personal funds so we wouldn't get too far behind. Obviously my attempt was not appreciated by the customer. 3) Customer still has a balance of apprx 7000.00 due. Due to several builds adding a LOT of additions, we are a bit behind and I have had a few customers complain recently along similar lines. YET, it seems that everyone only remembers what I told them for an original delivery date....they never seem to remember they signed a very clear and specific contract, or that they themselves caused the delays by repeatedly adding or changing the build, or sending a payment 4 months late. Normally all customer complaints are handled in house and we have surprisingly few.... Are we delayed here and there?....Certainly it's a very detailed custom car and there can be no shortcuts or safety is risked. However I always try to resolve issues before they result to letter writing. Usually the customer never remembers he has to uphold his end of the contract too. Please feel free to look over the enclosed contract, screen shots of emails to and fro and the multiple changes etc. made by Mr. [redacted] himself and see where the fault lies for for the delivery being pushed back. Sincerely, Peter E. Clark President
I am writing in response to [redacted] 's complaint, and frankly somewhat taken abackWe took Mr [redacted] 's order in February with a deposit and agreed to a delivery date no sooner than end of AugustContract states that as wellOur contract is very simple as shown belowI have been in pretty regular contact with Mr [redacted] with updates and progress reportsHowever if you read my contract, and enclosed is Mr [redacted] s signed copy of it, it clearly states as follows: I AGREE TO HOLD THE ABOVE PRICING AND PROVIDE THE ABOVE MENTIONED CAR FOR DELIVERY TIME FRAME OF APPRX AUGUST UNLESS OTHERWISE DISCUSSEDPLEASE NOTE THAT ANY ADDITIONS, SUBSTITUTIONS, CHANGES LATE PAYMENTS ETC CAN SEVERELY IMPACT DELIVERY TIMEWhile we do our best to accommodate customer requests, many of the additions require us to rely on outside vendors over which we have little or no control over delivery time...we get in line like everyone else and cant proceed until we have those partsMr [redacted] not only made several changes that required ordering new hoods and additional parts from outside vendors, changed transmission types back and forth that resulted in us getting stuck with a plus driveshaft, but also was several months late on his payment for the body which was due in June, but he didn't pay until Mid-October after promptingHis response was "oh, you didn't remind me" my thought is, if I don't need him to remind me to build the car according to our contract, then I don't need to be a payment reminder serviceI'm a very, very busy custom car builder, not a secretary or accounts receivable clerk and have no extra time for itWhen I see a complaint letter stating: "I have tried several phone calls with no answer or response" it is simply a lieIts entirely possible to call me a few times and not get an instant reply, but I always get back to customers within a few days if its anything important Again, I am extremely busy this time of year and really don't bother with my phone as it takes up too much timeParticularly with customers changing back and forth, it's very difficult to keep a clear picture of the build, and as my customers know, I prefer email so I can have a trail of what we discussed, when we discussed it and there are no "I thought you told me........." argumentsI have enclosed two screen shots of the correspondence I have had with Ken and I believe it's sufficient to show PLENTY of contactAs mentioned several times, I refuse to answer shipping date questions until we have all our outside vendor parts in hand and I can be confident of a delivery time.....l simply just don't know how long the vendors will takeMr [redacted] also has an outstanding balance of apprx to be paid prior to the car shippingSo, to summarize1) Very clear contract language stating that changes and additions can result in severe delays....note articles 1, 2, as just a few representative changes2) Contract also states clearly that late payments will result in a delayNote payment date of apprxJune for the check for the bodyhis check was actually received October 14th....at least months after dueNormally we would halt work, but I tried to keep this project rolling using my personal funds so we wouldn't get too far behindObviously my attempt was not appreciated by the customer3) Customer still has a balance of apprx dueDue to several builds adding a LOT of additions, we are a bit behind and I have had a few customers complain recently along similar linesYET, it seems that everyone only remembers what I told them for an original delivery date....they never seem to remember they signed a very clear and specific contract, or that they themselves caused the delays by repeatedly adding or changing the build, or sending a payment months lateNormally all customer complaints are handled in house and we have surprisingly fewAre we delayed here and there?....Certainly it's a very detailed custom car and there can be no shortcuts or safety is riskedHowever I always try to resolve issues before they result to letter writingUsually the customer never remembers he has to uphold his end of the contract tooPlease feel free to look over the enclosed contract, screen shots of emails to and fro and the multiple changes etcmade by Mr [redacted] himself and see where the fault lies for for the delivery being pushed backSincerely, Peter EClark President
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My response; Pete is correct in saying we did order the car in February and due to our contract for a delivery timeframe August 31, unless otherwise discussed. We did not discuss any other timeframe, until in August when it was evident that the car was not going to be completed for the August shipping date. It is now December 5, 2016; we still do not have confirmation of when this car will be completed. At this time, we have sent numerous emails without any update when the car would be completed and have tried to make contact by phone, not only to the business (which was not answered) or his personal cell phone which also was not answered nor could I leave a message. This is a not a good professional way to run a business. We have the capability for messages to be left on both phones, cell and home # and have not received any messages from Pete. I would like to comment on the additions, we asked questions by email prior to the August shipping date and stated that if any of these additions would hold up the progress of the car, we would not go forward with them. The additions were, a trans cooler at the radiator, headers to fit the desired engine, gas shocks on the hood and possibly to furnish a wiring harness. These are only four items that were requested prior to the August shipping date. As of today's date, the only item I know is completed are the gas shocks on the hood. To address the question of a drive shaft we talked about changing the transmission which would effect the drive shaft. To the best of my knowledge the drive shaft was not built. We did not receive any confirmation that the drive shaft was built or is built at this time. We were very reluctant to make a payment on the $5,when the body is installed (approxJune install payment due in June) when we did not receive any pictures of the body mounted on the frame or the chassis even completed in June. Pete sent a picture of my supposedly body sitting in a lot. The hood was not installed on the body until 10/25. Our payment was sent 10/3/16. So I believe it is clear that we are making our payments as timely as the production of the carAs far as the final payment that he has addressed of $7,being due, I have sent multiple requests for updates so that we could satisfy our obligation. Pete had indicated he would sent a video of the completed car, chassis and body, and any additional work we may have requested before final payment is sent. So we do not feel at this time that we are behind with any payment, and , as usual, we have not received the correspondence we have requested. We would be happy to provide many email correspondence that we have kept on file since the contract date, if necessaryWe also would be more than happy to resolve the situation with Pete making a phone call to me (he has all of our contact numbers), and total confirmation that the car is completed. NOTE, as of today's date, I have sent an email to Pete at Fast Times Rod Shop to confirm a completion and shipping date. Payment can be made as soon as he lives up to his obligations
Regards,
*** ***
Revdex.com spoke to Pete at business and the following was relayed: The customer was down here a couple of weeks ago. The chassis was built and is currently in powder coat, needs to be assembled and is expected to be done and ready in the next 3 weeks. Customer looked at and ordered another chassis also.
I am writing in response to [redacted]'s complaint, and frankly somewhat taken aback. We took Mr. [redacted]'s order in February with a deposit and agreed to a delivery date no sooner than end of August. Contract states that as well. Our contract is very simple as shown below. I have been in pretty...
regular contact with Mr. [redacted] with updates and progress reports. However if you read my contract, and enclosed is Mr. [redacted]s signed copy of it, it clearly states as follows: I AGREE TO HOLD THE ABOVE PRICING AND PROVIDE THE ABOVE MENTIONED CAR FOR DELIVERY TIME FRAME OF APPRX AUGUST 31 UNLESS OTHERWISE DISCUSSED. PLEASE NOTE THAT ANY ADDITIONS, SUBSTITUTIONS, CHANGES LATE PAYMENTS ETC CAN SEVERELY IMPACT DELIVERY TIME. While we do our best to accommodate customer requests, many of the additions require us to rely on outside vendors over which we have little or no control over delivery time...we get in line like everyone else and cant proceed until we have those parts. Mr. [redacted] not only made several changes that required ordering new hoods and additional parts from outside vendors, changed transmission types back and forth that resulted in us getting stuck with a 400.00 plus driveshaft, but also was several months late on his payment for the body which was due in June, but he didn't pay until Mid-October after prompting. His response was "oh, you didn't remind me" my thought is, if I don't need him to remind me to build the car according to our contract, then I don't need to be a payment reminder service. I'm a very, very busy custom car builder, not a secretary or accounts receivable clerk and have no extra time for it. When I see a complaint letter stating: "I have tried several phone calls with no answer or response" it is simply a lie. Its entirely possible to call me a few times and not get an instant reply, but I always get back to customers within a few days if its anything important . Again, I am extremely busy this time of year and really don't bother with my phone as it takes up too much time. Particularly with customers changing back and forth, it's very difficult to keep a clear picture of the build, and as my customers know, I prefer email so I can have a trail of what we discussed, when we discussed it and there are no "I thought you told me........." arguments. I have enclosed two screen shots of the correspondence I have had with Ken and I believe it's sufficient to show PLENTY of contact. As mentioned several times, I refuse to answer shipping date questions until we have all our outside vendor parts in hand and I can be confident of a delivery time.....l simply just don't know how long the vendors will take. Mr. [redacted] also has an outstanding balance of apprx 7000.00 to be paid prior to the car shipping. So, to summarize..... 1) Very clear contract language stating that changes and additions can result in severe delays....note articles 1, 2, 3 as just a few representative changes. 2) Contract also states clearly that late payments will result in a delay. Note payment date of apprx. June for the 5000.00 check for the body... his check was actually received October 14th....at least 4 months after due. Normally we would halt work, but I tried to keep this project rolling using my personal funds so we wouldn't get too far behind. Obviously my attempt was not appreciated by the customer. 3) Customer still has a balance of apprx 7000.00 due. Due to several builds adding a LOT of additions, we are a bit behind and I have had a few customers complain recently along similar lines. YET, it seems that everyone only remembers what I told them for an original delivery date....they never seem to remember they signed a very clear and specific contract, or that they themselves caused the delays by repeatedly adding or changing the build, or sending a payment 4 months late. Normally all customer complaints are handled in house and we have surprisingly few.... Are we delayed here and there?....Certainly it's a very detailed custom car and there can be no shortcuts or safety is risked. However I always try to resolve issues before they result to letter writing. Usually the customer never remembers he has to uphold his end of the contract too. Please feel free to look over the enclosed contract, screen shots of emails to and fro and the multiple changes etc. made by Mr. [redacted] himself and see where the fault lies for for the delivery being pushed back. Sincerely, Peter E. Clark President