Fast Track Immediate Care Reviews (%countItem)
Fast Track Immediate Care Rating
Address: P O Box 16100, Dublin, Georgia, United States, 31040
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I am seeking my overpayment of $115 to be refunded to me.
I visited FastTrack on 27 Jun 2017 for the first time after three years. After paying my $30.00 co payment I requested a receipt and discovered that I had a negative balance of $115. At that time I requested a refund for that negative balance. I was given the number to the main billing office XXX-XXX-XXXX in Macon and told to call them concerning any billing issuses. I called and the first couple times spoke with a male whose English was very broken and I really couldn't understand any thing he said, I asked for a supervisor and he stated he was the supervisor. I continued to call until I reached someone by the name of *** on Jun 29th, at that time she stated that she was putting in a request for the refund and went on to verify my address that the check shoul be sent. I called back on today because I never anything and spoke to *** once again. I was told by her that I won't receive anything because my insurance was denied from 3yrs ago so my negative balance was applied to that.
I am making this complaint, because I had I not went into the office and requested my receipt no one would have notofied me of an overpayment. Also had my insurance not covered their portion in three years I would have surely received several bill by now.
Ms ***, I am sorry for all the issues you have had. I will contact our billing company and have a full investigation of your account done to see what took place. We will be in contact with you once the investigation is complete. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Three years should have been more than enough time to have the billing issuses taken care of. I also should had been made aware of any issuses when I first made contact concerning the possiblity of a refund.
As of right now according to our records there isn't a refund due to the patient. Our billing company is currently reviewing account for accuracy. We will follow up as soon as the review is complete.
(The consumer indicated he/she DID NOT accept the response from the business.)
The billing company should have had this resolved years ago. I will never use this company again.