Fast Track

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] from business states that he has left a message for the consumer and hasn't heard back from them

This message is being sent in response to the original complaint filed by the customer This complaint has already been resolved between the customer and Fast Track Oil Change Centers Fast Track wound up refunding the customer for the cost of the oil pan that he purchased, and the customer replaced the oil pan himself

This message is being sent to you in regards to a Revdex.com complaint filed by Mariah *** who visited our Fast Track Oil Change Center located at NPort Washington Road in Glendale Wi. I did speak with Ms*** about the issue. What I advised Ms*** about was that our
antifreeze/engine coolant that we carry in our locations is a fully synthetic product and is compatible with all makes and models. So if we were to or did add any fluid to her vehicle, our fluid would not cause any damage. Based on the conversation I had with Ms***, it seemed as though her thermostat gasket was leaking, which can be caused by something as simple as age. No matter what I stated to Ms***, I was wrong and she felt as though we were responsible. I told Ms*** that Fast Track would not claim any liability for the claim. On a side note, Ms*** stated that she took the car to a dealership and that the dealership told her that we caused the damage, but there is no proof of that conversation

They didn't replace the shield under my wife's car because all of the fasteners were not there(because they didn't replace them the last time that we had the oil changed there) They tried to get her to do a *** oil flush because she was a little over on her oil change When I went back, the person in charged just blew me off and acted like I was wasting his time This was at the *** *** *** *** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Julious ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Company states that the issue has been taken care off.

[redacted] from business states that he has left a message for the consumer and hasn't heard back from them.

This message is being sent in response to the original complaint filed by the customer.  This complaint has already been resolved between the customer and Fast Track Oil Change Centers.  Fast Track wound up refunding the customer for the cost of the oil pan that he purchased, and the...

customer replaced the oil pan himself.

Business states issue with consumer have been resolved.

Please review the attached incident report for the claim submitted by [redacted].  The claim was investigated and denied based on a lack of evidence to support the original statements made by Mr. [redacted]

Review: I took my car into the said shop for a oil change. When I pulled out, my oil light was on. I pulled back in and asked about this. They tried to turn it off and could not. They told me to come back the next day when a manager was there and he would turn it off. On my way home. About 3 miles later. My engine seized. I tried calling, but received no answer. The following week, on Easter, I looked at my car more closely. I noticed that I was missing my oil filter. I wrote an email to them. They called me and went to look at my car 2 days later. About 1 week later they told me that I could not prove that they had not done their job and due diligence on my car. Keep in mind and also I only drove 3 miles before it seized and had my father tow it to his house.Desired Settlement: All I want is my reliable vehicle back. Either a new engine or another reliable vehicle.

Business

Response:

Please review the attached incident report for the claim submitted by [redacted]. The claim was investigated and denied based on a lack of evidence to support the original statements made by Mr. [redacted]

Review: I received an oil change from Fast Track approximately 3 months ago. I now went to Super Lube, and was advised that Fast Track stripped my oil pan plug, during the last oil change. I returned to Fast Track and spoke to the manager, who admitted to the wrong doing citing, he was not employed there at the time this happened, however, they have received several complaints from other customers regarding the same issue. The manager then agreed to pay for a new oil pan even scheduling me an appointment to have the repairs done on 01/18/16. I then received a call back stating he "mispoke", and would only pay for the labor to have the repair done, not the part itself. I feel this is a grave injustice, as they admitted to breaking the piece, why should I be responsible to pay for the part.Desired Settlement: I would like Fast Track to pay for the part and repair it.

Business

Response:

This message is being sent in response to the original complaint filed by the customer. This complaint has already been resolved between the customer and Fast Track Oil Change Centers. Fast Track wound up refunding the customer for the cost of the oil pan that he purchased, and the customer replaced the oil pan himself.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: On 08/18/2014 I went to fast track for an oil change at approximately 6:30pm. Upon arrival the young service man ([redacted]) greeted me and informed me that they close at 7pm and that they have a special for 1/2 off on the upcoming Saturday. I informed him that I would be out of town and asked if the could do it today becuase it was still before closing time. He said yes. The service man was flagging me into the oil change center. While flagging me in he has anxiously, excitedly said "stop stop" at which time my front passenger tire was in the "pit" or "net". He asked me to reverse and I could not. He ran for help from one other attendant (also [redacted]) and manager. I seen the manager throw down a towel in anger and asked how it happened. The three of them began looking at the vehicle and determining how to get it out. The two young service men worked very hard while the manager went into the shop to count money, etc. The two service men clearly could have used his help, but it was obvious that the manager wanted to get out of there and close the shop as his wife and child were waiting for him. The truck eventually was raised out of the pit (which I did not see). It was driven to the side of the building at which time the two service men informed me that I probably would want the truck looked at. Without knowing there was a major issue with the vehicle I had asked if they were going to complete my oil change becuase I was there prior to closing time. They both informed me "no, the manager wants to close the shop now". The one service guy who had waved me into the service area did indicate to me that it was his second day on the job. The other service guy had informed me that I would probably want to call AAA to get the truck home or drive very slowly. Becuase I live down the road I did drive the truck home. There was clearly something wrong with the vehicle (underneath) and it was not safe to drive. I contacted my insurance company to file a claim along with AAA to have the truck towed to the mechanic. Upon looking underneath the truck there is clearly damage. It was very clear to me that the manager did not want to "deal" with the issue that occured. There was never an apology or much leadership from him. It didn't appear that he stepped in to help his two workers 100% either. His main focus was leaving and not concerned with the customer. I also feel that he did not want to take any responsibility for what had just occurred.Desired Settlement: The vehicle is clearly damaged and not driveable. We would like payment for the damages that occurred, payment for the AAA tow and a free oil change for the extremely large inconvenience this has become. In addition, as a professional, I would like to see the manager at Fast Track undergo leadership training, management training or customer service training. There was a lack of all 3 that I (the customer) experienced. The other 2 workers need a word of praise for their efforts to resolve the issue and get the truck out of the pit.

Business

Response:

To whom this complaint may concern,

Review: I went to Fast Track Oil Change Centers, the Racine location, on June 8th to have the oil changed in my vehicle. I have been here many times in the past. I asked for their most basic oil change from the list he showed me. This oil change was supposed to also include the windows washed, floor vacuumed, fluids checked with some being topped off. As I stated, I have been here many times and am familiar with this service. I was handed a receipt and paper saying that all of these things were completed. When I returned to my vehicle, I immediately noticed the windows weren't washed and the floor wasn't vacuumed. I brought this to the attention of the employee who then acknowledged it wasn't done and said it was because there was only two people working. I was uncomfortable with this because he handed me a paper saying it was completed along with the other services that are supposed to have been completed. He then vacuumed and washed windows. When I returned home, approximately two miles down the road, I checked the washer fluid and it was not filled even though the paper he gave me says it was. I feel that I cannot trust that the work they did, including the oil change, was actually done. I complained on their website and was contacted by email saying they would investigate the matter, but I now have to go somewhere else and have another oil change because I am taking this vehicle out of town and I cannot trust that they performed the oil change that I paid for.Desired Settlement: I want to be refunded the $39.93 that I paid because I now have to have another oil change done before I take the vehicle out of town. Their employee said he completed services which he did not complete, some of which he acknowledged on site, and this is the direct cause of me having to pay for another oil change.

Business

Response:

Business states issue with consumer have been resolved.