I was never rude to youI literally had to talk over you because you were yelling and refusing to accept our policyYou even say on your phone call that you got prices from our website and that means that you would have without a doubt seen our cancellation policy As I tried to explain you kept getting louder and louder to the point of yellingI was just trying to get a word in, it's very hard when you were screaming at meYou still have a credit to use with our company which you should have taken in the first placeThere is no reason you couldn't have rescheduled unless you were up to shady businessA student returning to KSU would obviously have to return "home" or somewhere sometime in the future and starting a fight with me over it doesn't mean that I am unreliable as a person or company, I was just defending myself from your screaming and bullying I have witnesses that were also in the office at the time of the callIf you agree to remove your bad review and rescind this claim from the Revdex.com I will re-instate your credit with our company to be used in the futureNot until I see the bad review come down will I consider the credit You are making up these accusations and its obvious based on the people that heard our conversation over the phone, because I not only record every call, but I take calls on speakerphone in the office and there were people present and were concerned as to why you were being so rude and yelling at usYou were way out of line and there is no reason for thatI'm a good person and and a responsible business owner, I don't respond to yelling and refuse to be bulliedI nicely and reasonably offered you a full credit with us and you got to yelling and being rudeI can see why you don't want me to publish the calls because they obviously put you at fault and show your bad sideAs the good person that I am and since I'm an adult I am willing to put all of your rudeness and bully conversation and lies and put them behind me with the hopes of a resolutionMy attorney said your review of my business is slander and we are considering filing paperwork to have a court order to remove it anyway, I will halt that process as well if you remove and consider a more friendly type of negotiationInstead of assuming a businesses policies you should ask before giving up your credit card information if you are this concerned with being able to cancelI didn't feel the need to tell you our policy because you were certain of your flight info, and you said you got the price from our webpage and our all sales final policy is clearly stated and visible right by our airport pricing
I was never rude to youI literally had to talk over you because you were yelling and refusing to accept our policyYou even say on your phone call that you got prices from our website and that means that you would have without a doubt seen our cancellation policy As I tried to explain you kept getting louder and louder to the point of yellingI was just trying to get a word in, it's very hard when you were screaming at meYou still have a credit to use with our company which you should have taken in the first placeThere is no reason you couldn't have rescheduled unless you were up to shady businessA student returning to KSU would obviously have to return "home" or somewhere sometime in the future and starting a fight with me over it doesn't mean that I am unreliable as a person or company, I was just defending myself from your screaming and bullying I have witnesses that were also in the office at the time of the callIf you agree to remove your bad review and rescind this claim from the Revdex.com I will re-instate your credit with our company to be used in the futureNot until I see the bad review come down will I consider the credit You are making up these accusations and its obvious based on the people that heard our conversation over the phone, because I not only record every call, but I take calls on speakerphone in the office and there were people present and were concerned as to why you were being so rude and yelling at usYou were way out of line and there is no reason for thatI'm a good person and and a responsible business owner, I don't respond to yelling and refuse to be bulliedI nicely and reasonably offered you a full credit with us and you got to yelling and being rudeI can see why you don't want me to publish the calls because they obviously put you at fault and show your bad sideAs the good person that I am and since I'm an adult I am willing to put all of your rudeness and bully conversation and lies and put them behind me with the hopes of a resolutionMy attorney said your review of my business is slander and we are considering filing paperwork to have a court order to remove it anyway, I will halt that process as well if you remove and consider a more friendly type of negotiationInstead of assuming a businesses policies you should ask before giving up your credit card information if you are this concerned with being able to cancelI didn't feel the need to tell you our policy because you were certain of your flight info, and you said you got the price from our webpage and our all sales final policy is clearly stated and visible right by our airport pricing