Fastar E D M

Complaint: [redacted] I am rejecting this response because: We did tell him to add my wife, he said he would and never didWe were not passed due at the time of requestThe assistant manager at the time neglected to do what we requestedThen tried to confront us about me not being addedOur account was NOT passed due at the time of request, I told the assistant manager to cancel due to poor customer serviceThe gym then continued to try to charge usI told the assistant manager for the owners infoWe tried multiple times to contact the assistant managers superiorOur calls were never returnedWe refuse to deal with the same assitant managerHe made our experience very unpleasantI refuese to pay charges accrued due to the irresponisble management that cant own up to their actions Regards, [redacted]

Below is from notes in member club system:9/15/2013 - Courtesy call attempted regarding balance on
account.10/15/2013 - Courtesy call attempted regarding balance on
account.11/10/2013 - Courtesy call attempted regarding balance on
account.01/10/2014 -  Member
was told cancellation policy,...

30 day notice and MUST BE CURRENT, member was
past due $213.67.  Member stated to run
his card for past due amount on January 17, 2014.01/17/2014  - Left
message that payment did not go through.02/21/2014 - Courtesy call attempted regarding balance on
account.02/2//2014 - Member was told that payment of all past due
amounts needed to be paid before cancellation could be processed. Member stated
he would stop in and pay the upcoming weekend.03/20/2014 - Courtesy call attempted regarding balance on
account.Member never came in and never responded to calls from us or notices.  Was sent to Collection Company on April 21,
2914.There were no notes about any attempt to add anyone to
account or any interactions other than above, member was called on November 5,
2015 and had no idea what we were calling about, stated he would call us back.We always do our best to work with our members and try to
avoid use of collection services, as shown above we offered to help but member
did not follow through.

Complaint: [redacted]
I am rejecting this response because:
We did tell him to add my wife, he said he would and never did. We were not passed due at the time of request. The assistant manager at the time neglected to do what we requested. Then tried to confront us about me not being added. Our account was NOT passed due at the time of request, I told the assistant manager to cancel due to poor customer service. The gym then continued to try to charge us. I told the assistant manager for the owners info. We tried multiple times to contact the assistant managers superior. Our calls were never returned. We refuse to deal with the same assitant manager. He made our experience very unpleasant. I refuese to pay charges accrued due to the irresponisble management that cant own up to their actions.
Regards,
[redacted]