Reference the complaint number: [redacted] FastBucks made numerous attempts to help correct Mr. [redacted]’s complaints, here is the documented situation. His payment was due on 7/21, and collection on his bank account was not attempted until 7/24, well beyond his payment...
due date. Per the contract, not Mr. [redacted]’s attempt to change the terms, he was due and payable on the 21st. Because he was a good customer and had a reason to be delayed the manager waited until the close of 7/24 to take any collection action. Mr. [redacted] failed show up or call on 7/24 prior to close as he stated. We close at 7PM, so a payment was electronically processed through the account he gave us permission to use at 6:58PM.Had he shown up at the last minute, or called, we could have reversed the payment prior to close two minutes later. We attempted to explain, per the terms of the contract after an account is in default, we can collect the payment by a means he provided our company.He stated this was fraud, and as I explained he had given us permission through his contract and the default section. He spoke to numerous individuals including the DM who tried to explain and rectify his situation. Each time someone attempted to discuss the issue, Mr. [redacted] became vulgar and abusive.In any situation where the customer refuses to discuss the matter and becomes this way, we cannot offer any assistance. Craig P[redacted]
Reference the complaint number: [redacted] FastBucks made numerous attempts to help correct Mr. [redacted]’s complaints, here is the documented situation. His payment was due on 7/21, and collection on his bank account was not attempted until 7/24, well beyond his payment...
due date. Per the contract, not Mr. [redacted]’s attempt to change the terms, he was due and payable on the 21st. Because he was a good customer and had a reason to be delayed the manager waited until the close of 7/24 to take any collection action. Mr. [redacted] failed show up or call on 7/24 prior to close as he stated. We close at 7PM, so a payment was electronically processed through the account he gave us permission to use at 6:58PM.Had he shown up at the last minute, or called, we could have reversed the payment prior to close two minutes later. We attempted to explain, per the terms of the contract after an account is in default, we can collect the payment by a means he provided our company.He stated this was fraud, and as I explained he had given us permission through his contract and the default section. He spoke to numerous individuals including the DM who tried to explain and rectify his situation. Each time someone attempted to discuss the issue, Mr. [redacted] became vulgar and abusive.In any situation where the customer refuses to discuss the matter and becomes this way, we cannot offer any assistance. Craig P[redacted]