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FastDomain Inc.

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FastDomain Inc. Reviews (7)

We regret the delay you experiencedOur Billing department does have limited hours on the weekendsWe will speak with our agents and ensure they set the proper expectations going forwardThe notes on your account indicate that the domain transfer was completed on Monday November 23,

Ms***,We regret any frustration you experienced regarding your domain privacyAs you can see in the attached screenshot, the package you purchased clearly advertises one domain privacy As it happened, there was a technical error that did allow more domains to receive domain privacy at
no cost to youWe were not aware of this issue until you brought it to our attention. Correcting the error did result in the domain privacy being removed from the domains: ***, ***, ***, ***As a courtesy to you and to mediate the complaint you have submitted to the Revdex.com, we are willing to add domain privacy at no cost to you for the domains: ***, ***, ***, *** as well as ***The amount you paid for *** is $The credit for this cost will be refunded to the payment method on filePlease allow 5-business days to see this refund. You will be responsible for the renewal costs for privacy for ***, new domain registrations, as well as all other domain renewals not included in the list above

Complaint: ***
I am rejecting this response because: 1) I did not set the renewal option, it was a default.2) the emails were sent to an email address that I had three years ago and was no longer active After three years, it might be a good idea to confirm you have a valid address before you take $out of their account and3) it is not true that the funds were refunded the same day It took approximately ten days and in that time the loss of those funds resulted in an additional loss
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:I was told that all but one domain had privacy protection by more than two agents. I respectfully ask that in addition to [redacted] , [redacted], [redacted], [redacted] and [redacted] that [redacted] and [redacted] get privacy protection as well. I understand there may have been an error, but one of your agents informed me that they indeed were supposed to included and that there was an error on YOUR PART indicating they weren't showing as privacy enabled but when checked them all individually on the Icann site, they were coming up as private . All except the one free domain that came with the services. So thats conflicting information right there and for all I know, his information could have been more accurate.  I ask that all but the free domain to have privacy protection and I well pay for the remaining one with the 11.99 from refund of [redacted] privacy protection.    
Sincerely,
[redacted]

Mr. [redacted],We have reviewed your account, and we show your account was set to auto-renew on 01/05/2014. This renewal option can be changed at any time during your subscription within the account section of your cPanel. We also show you were emailed on the following dates reminding you the account was...

set to auto-renew:10/07/16 06:05pm11/06/16 06:05pm11/15/16 10:35am12/06/16 06:05pmBluehost only acted in accordance with the settings you established in your account. On the same day your renewa of $449.64 USD was processed you notified us you did not want to renew your hosting account services and your payment of $449.64 USD was refunded to you in full. FastDomain does not accept BitCoin as a payment method. We are not responsible for any monetary gains or losses due to currency exchange rates that may have occurred outside of FastDomain's billing system.

Hello,Free privacy has been applied to the following domains:[redacted]No charge was ever assessed for the privacy on minkmaven.com (our previous response was incorrect), so no refund has been issued. We will not provide free privacy on any other domains. We believe that the credits that have already been issued (a total of $46.50 in free services) are sufficient.As previously mentioned, you will be fully responsible for any subsequent costs for domain privacy or registration renewals, new service purchases, or any other service fees.

Hello,It is true that auto-renewal is a default setting. It is explained in the Terms of Service (User Agreement 3.8) that we will attempt auto-renewal unless notified that the customer wishes to disable auto-renewal. We also provide functionality within the account control panel to turn off auto-renewal (See included screenshot displaying the "renewal options" button in the account profile). The setting was never disabled, nor did we receive any requests to disable it.If the email address provided to us was no longer active, we cannot be held responsible for any information that was therefore not delivered. It is the customer's responsibility to maintain accurate contact information within their account. We also see that the account was accessed on December 13, 2016 (8 days prior to the auto-renewal charge), and some account profile information was updated at that time. Therefore, the opportunity was available to change renewal settings and update the email address on file.The refund was issued on the same day we were contacted. There is always a delay due to the time taken for the funds to move between financial institutions, and we have no control over the amount of time taken.We regret any inconvenience that you may have experienced, but again, FastDomain is not responsible for any gain or loss associated with currency exchanges.

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Address: 1958 S 950 E, Provo, Utah, United States, 84606-6200

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Shady, yet now dead: once upon a time this website was reported to be associated with FastDomain Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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