Fasten Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As mentioned in my original complaint, I was at the designated pickup areaWhen I requested the ride, I was at the designated pickup areaI spoke to the driver while I was at the designated pickup area, and gave him clear instructions where to pick me upI never moved from the designated pickup areaIt is unrighteous and, in fact, illegal to charge a cancellation fee when a passenger is at the designated pickup area at the specified timeI will not pay this fee
Regards,
*** ***

Hi there,The issue stemmed from Ms. [redacted] having taken a trip believing she had a promotional code on her account. Ms. [redacted] was offered a replacement code, and refused it. As such we refunded the initial charge on May 20th, and this is no longer an issue.Thank you,[redacted]Head of SupportFasten...

Inc

Hi there,Mr. [redacted] was charged a cancellation fee not because he cancelled, but because the driver was forced to cancel.The driver arrived at the designated location and waited 9 minutes, beyond the allotted 5 minutes of wait time before cancelling. As such, per our policies, Mr. [redacted] was charged...

a cancellation fee.

Hello there,Mr. [redacted] was charged a cancellation fee not because he cancelled, but because the driver was forced to cancel.The driver arrived at the designated location and waited the allotted 5 minutes of wait time before cancelling. As such, per our policies, Mr. [redacted] was charged a...

cancellation fee.Additionally, Mr. [redacted] appears to be contesting $6.00, while the charge assessed for cancellation is only $5.

Revdex.com:
I have reviewed the response submitted by the business in reference to complaint #[redacted]. I received a refund of the payment I made once I disputed it with my bank, and I refused the second coupon because I didn't feel comfortable taking another ride after my first experience. 
Regards,
[redacted]