Fasten

Hi there,Mr [redacted] was charged a cancellation fee not because he cancelled, but because the driver was forced to cancel.The driver arrived at the designated location and waited minutes, beyond the allotted minutes of wait time before cancellingAs such, per our policies, Mr [redacted] was charged a cancellation fee

Hi there,The issue stemmed from Ms [redacted] having taken a trip believing she had a promotional code on her accountMs [redacted] was offered a replacement code, and refused itAs such we refunded the initial charge on May 20th, and this is no longer an issue.Thank you, [redacted] Head of SupportFasten Inc

Hello there,Mr [redacted] was charged a cancellation fee not because he cancelled, but because the driver was forced to cancel.The driver arrived at the designated location and waited the allotted minutes of wait time before cancellingAs such, per our policies, Mr [redacted] was charged a cancellation fee.Additionally, Mr [redacted] appears to be contesting $6.00, while the charge assessed for cancellation is only $