Fastlane Auto Credit, Inc.

I contacted the customer directly and we have came up with an agreement We here at Fastlane Auto considers the matter resolved.Best regards,*** ***

to whom it may concern,we want to apologize for any inconvenience this has caused our clientactually we have been in contact with the client and sent her temp plates in the interim while we are waiting for the state to issue us the duplicate titletheres no way to expedite this because we are at
the mercy of the state printing the new title and sending it to us in a timely fashionas soon as we receive it, we will be able to complete the transferwe have no advantage by holding any paperwork from our customerssometimes we are held up by other agencies or entities but we do the best we canthank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
We have been told that they sent new temp tags but we have never received them. Every time we have called to check on the estimated arrival time of the supposed sent tags we are told they'll look into it and call us back the next dayThey never call backThe last time we contacted them, on the 20th, they said they were sent on the 14thWe told them again we did not receive themThe representative that we spoke to told us that she would check to see if she could find tracking for the shipment and if she couldn't she would possibly overnight us new ones. It's the 28th and we never heard back from herWe needed new temps, they never arrived, we've been getting the run aroundI have nothing to gain from driving a car with expired tagsIn fact it has been incredibly stressful and has altered plans as I have limited the amount of road time because I don't want to be pulled overI'm begging hereI just want to have some piece of mind as I drive my car, not be in constant fear of being pulled over for something that is not directly within my controlI trusted these guys and I'm disappointed at their lack of concern as we have told them multiple times that the tags never made it to us.
Regards,
*** ***

to whom it may concern,
we want to apologize for any inconvenience this has caused our client. actually we have been in contact with the client and sent her temp plates in the interim while we are waiting for the state to issue us the duplicate title. theres no way to expedite this because...

we are at the mercy of the state printing the new title and sending it to us in a timely fashion. as soon as we receive it, we will be able to complete the transfer. we have no advantage by holding any paperwork from our customers. sometimes we are held up by other agencies or entities but we do the best we can. thank you

No this is not in litigation. YET!!!

I contacted the customer directly and we have came up with an agreement.  We here at Fastlane Auto considers the matter resolved.
Best regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]We have been told that they sent new temp tags but we have never received them. Every time we have called to check on the estimated arrival time of the supposed sent tags we are told they'll look into it and call us back the next day. They never call back. The last time we contacted them, on the 20th, they said they were sent on the 14th. We told them again we did not receive them. The representative that we spoke to told us that she would check to see if she could find tracking for the shipment and if she couldn't she would possibly overnight us new ones. It's the 28th and we never heard back from her. We needed new temps, they never arrived, we've been getting the run around. I have nothing to gain from driving a car with expired tags. In fact it has been incredibly stressful and has altered plans as I have limited the amount of road time because I don't want to be pulled over. I'm begging here. I just want to have some piece of mind as I drive my car, not be in constant fear of being pulled over for something that is not directly within my control. I trusted these guys and I'm disappointed at their lack of concern as we have told them multiple times that the tags never made it to us.   
Regards,
[redacted]