Dear Ms***, Thank you for forwarding the complaint by Mr [redacted] ***On Saturday, February 7th, Mr [redacted] brought his vehicle into our Aiea location for serviceUpon checking in Mr [redacted] mentioned that his TPMS (Tire Pressure Monitoring System) light was illuminated and ask if we could check it out along with our Full Service Oil ChangeDuring the service the technician did observe the TPMS light to be on and as part of the service, we ad*ust tire pressure to manufactures specificationsOnce the tire pressure was ad*usted and the vehicle engine was started, the TPMS light went offThis is the reason the technician annotated that the system "Checked ok"At some point after Mr [redacted] departed from the facility, the light came back on which is typically a sign that the pressure could be low again or that there is a fault somewhere in the systemThe Manager of the store attempted to explain this to Mr [redacted] and invited him to return so we could conduct further testing but Mr [redacted] would not hear itInstead, he became very belligerent and began threatening my employees with physical violenceAt this point the Manager contacted Flagship Fastlube ownership for adviseThe owner of Flagship Fastlube, Mr [redacted] then called Mr [redacted] to see if there was anything we could do to remedy the situation and again Mr [redacted] could not be reasoned with and again, became very belligerent.Mr [redacted] did not pay anything to have his TPMS system checkIt is something we do as a courtesy during our Full Service Oil ChangeFor that reason and for the manner in which he conducted himself, a refund is not warranted and will not be forthcoming.If you have any question or need additional information, please feel free to contact me in the office at [redacted] or via email at [redacted] Mahalo, [redacted] *** President / COO Fastlube Inc
Dear Ms***, Thank you for forwarding the complaint by Mr [redacted] ***On Saturday, February 7th, Mr [redacted] brought his vehicle into our Aiea location for serviceUpon checking in Mr [redacted] mentioned that his TPMS (Tire Pressure Monitoring System) light was illuminated and ask if we could check it out along with our Full Service Oil ChangeDuring the service the technician did observe the TPMS light to be on and as part of the service, we ad*ust tire pressure to manufactures specificationsOnce the tire pressure was ad*usted and the vehicle engine was started, the TPMS light went offThis is the reason the technician annotated that the system "Checked ok"At some point after Mr [redacted] departed from the facility, the light came back on which is typically a sign that the pressure could be low again or that there is a fault somewhere in the systemThe Manager of the store attempted to explain this to Mr [redacted] and invited him to return so we could conduct further testing but Mr [redacted] would not hear itInstead, he became very belligerent and began threatening my employees with physical violenceAt this point the Manager contacted Flagship Fastlube ownership for adviseThe owner of Flagship Fastlube, Mr [redacted] then called Mr [redacted] to see if there was anything we could do to remedy the situation and again Mr [redacted] could not be reasoned with and again, became very belligerent.Mr [redacted] did not pay anything to have his TPMS system checkIt is something we do as a courtesy during our Full Service Oil ChangeFor that reason and for the manner in which he conducted himself, a refund is not warranted and will not be forthcoming.If you have any question or need additional information, please feel free to contact me in the office at [redacted] or via email at [redacted] Mahalo, [redacted] *** President / COO Fastlube Inc