FastSpring

Fastspring is a terrible company. They need to go out of business. Trying to contact them as a buyer is impossible. They don't respond to emails. Their phone number just redirects to their email. Horrible company.

I do see we posted a refund forDL[redacted]5-1778-17144B
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which was originally billed on Nov 25.  That refund was issued on Dec to mastercard ending 9695
Is that the only one you needed refunded?
K[redacted] - FastSpring.

Sorry to hear about your problem with the order.  I have refunded the purchase today. You should see it in your account within a day or two.
[redacted], Chief Customer Service Officer
http://www.fastspring.com

Order has been refunded today, should show back in your account within a day or so.
 
 
 
 
FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software...

publishers which is focused on customer service, flexibility, and reasonable pricing.
View the Flash Demo at: 
http://www.fastspring.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9905694. According to their response, they had refunded the purchase. However, I have checked my credit card account and I did not see any refund for the purchase amount credited to my account. I have not received any refund check from the business neither. I will wait another week to review the ruefulness of the refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564676, and find that this resolution is satisfactory to me.
Regards,...


D[redacted]

Adam, I can see that you placed several orders in a short period of time.  This was causing the fraud screen to believe that the subsequent attempts were fraudulent, so it began stopping the orders.  I have now white-listed your email address so this problem would not happen again to you,...

and you should be able to complete any orders now.
 
[redacted] - FastSpring Customer Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10355353, and find that this resolution is satisfactory to me.
Regards,  
[redacted]

Both of these orders were refunded on Dec 23 after you contacted our customer support department.
[redacted]
Chief Customer Service Officer
FastSpring
Email: [redacted]@fastspring.com 
FastSpring offers a next generation...

Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility, and reasonable pricing.
View the Flash Demo at: 
http://www.fastspring.com/

I have refunded the order.  To get any further help with the specific product questions or technical support, you will have to talk to the maker of the product at
[email protected]

Complaint: 9924932
I am rejecting this response because: My request all along is getting assistance from Fast Spring in obtaining necessary technical support from from Software Orbit. Please see my original email below---
From: [redacted]@msn.com
To: [email protected]
Subject: FW: Your USB LOCKER Delivery Information
Date: Fri, 24 Jan 2014 15:17:51 -0700
Hello:
I am contacting you regarding the software below. I have sent three emails to "Softwares Orbit" about this problem and have not received any response or acknowledgement. There are hundreds of files and photos on the affected drive that I do not want to lose due to "USB Locker". Please assist me if you can in communicating with that company to ensure product support.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10094751, and find that this resolution is satisfactory to me.
In regard to this case...

I have resolved the issue between me and the seller. Thank you.
[redacted]@memphis.edu
Regards,
Rachel Shaw

Order has been refunded today.
K[redacted], Chief Customer Service Officer
http://www.fastspring.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614544, and find that this resolution is satisfactory to me.
Regards,
[redacted]

For some reason Revdex.com now hides your email address from me.  Let me know that again and I will see if I can dig...

deeper.
[redacted]
Chief Customer Service Officer
FastSpring
Email: [redacted]@fastspring.com 
FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility, and reasonable pricing.
View the Flash Demo at: 
http://www.fastspring.com/

This order was refunded on Aug 22.

The only order with FastSpring is this one
https://sites.fastspring.com/wma-convert/order/invoice/DRM160711-6880-44259 for the platinum version.  The order number you provided for the Pro order is not a FastSpring order, but appears to be from another provider.
 
I can refund the Platinum order if you'd like, but that is all I could do to help since that is the only FastSpring order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554108, and find that this resolution is satisfactory to...

me.
Regards,
[redacted]

Complaint: 11614544
I am rejecting this response because:
I am complaining that my PROFESSIONAL version is not useable until someone sends me a code.  I don't need another link to a recently purchased PLATINUM version which is working fine. 
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10106464, and find that this resolution is satisfactory to me.
Regards,
[redacted]