Fat B Gon

This client was seen and evaluated for the lipo laser procedureWhile she was an appropriate candidate, the procedure is geared towards fat loss, not weight loss and the client was informed of thisIt is geared towards shaping,
but compliance with all aspects is criticalNecessary and crucial with any such procedure is correction of diet and exercise, which this client did NOT do and in fact was seen by staff on several occasions at a local restaurant eating high fat and high sugar foodsShe admitted to this when askedNO fat loss or weight loss program will be successful if the client continues to follow poor eating habits and does not also exerciseAll equipment is inspected regularly and was in full working order on the days of her proceduresShe did have the recommended number of procedures, but failed to be compliant with the other components of the program to make it successfulAll clients are informed of these needs and we never state or imply that success without lifestyle changes is possibleShe also indicates that no medical testing was done and in fact, sent letters only to the medical practice from which Fat B Gon leases spaceHer complaints relating to the medical aspects do not apply as our services are spa, not medical, servicesAgain, the patient was informed of thisWhile we do share space at a medical office, neither we nor our services are medical and we never state or imply that we are anything other than spa servicesWe regret that the client did not have the results that she desired, but also insist that personal accountability and responsibility, or lack thereof, is the reason for this client's sub-optimal results and as such, we cannot be held responsibleShe received the services for which she contracted and utilized staff and equipment timeWe continue to counsel clients that there is no magic bullet for fat loss and that our services are an adjunct to healthy lifestyle changes and when used in conjunction work quite wellSent on: 7/22/3:35:PM

Review: I had Lypo Laser done on 3 areas in January 2015. There was no paperwork completed for the services which I was going to receive, which I found unsettling, especially if there was an emergency during treatments. I had a co-worker going through same treatment and also felt concern. With no paperwork being done, I felt like my treatments werent being tracked for best results. I was not measured nor weighed prior to treatments. I was told I would lose inches from months 1-3 following and even more 3-5 month mark. There are pictures advertised showing dramatic changes from permanent fat loss. I felt like I showed up and the paddles were slapped on wherever. I found myself having to wait for someone to check on me to change the treatment area. It got to the point where I asked for a cell phone number to text when the machine was done. I have the text messages for validation. This was highly unprofessional and gave me a very uneasy feeling. Furthermore, my last two treatments were done by two individuals that had no idea how to work the machine or how to place the paddles. These individuals were asking me how it was done before. At one of those appointments, I pointed out to them it seemed as if the paddles were shorting out and I was concerned. Other appts the red light was solid and had never noticed the red light on them fading out and appearing to have a short. It was always a bright red light the entire time. Of course, I wasnt given an answer but a confused look. I asked my co-worker to observe the lights at her next appointment and she stated the lights remained bright the entire time. I was measured in November 2014(I can provide documentation from company) for a wedding dress and again in May 2015, there is not one change in measurements. My co-worker going at same time, also has had no results. I feel the machine was faulty and did not perform as it should. I sent letter to company in February 2015 with no response or phone call.Desired Settlement: I would like a refund. I paid $5,000.00 on a service they did not provide. I would have had no problem paying that amount if what they advertised and told me were true but that is not the case.

Business

Response:

This client was seen and evaluated for the lipo laser procedure. While she was an appropriate candidate, the procedure is geared towards fat loss, not weight loss and the client was informed of this. It is geared towards shaping, but compliance with all aspects is critical. Necessary and crucial with any such procedure is correction of diet and exercise, which this client did NOT do and in fact was seen by staff on several occasions at a local restaurant eating high fat and high sugar foods. She admitted to this when asked. NO fat loss or weight loss program will be successful if the client continues to follow poor eating habits and does not also exercise. All equipment is inspected regularly and was in full working order on the days of her procedures. She did have the recommended number of procedures, but failed to be compliant with the other components of the program to make it successful. All clients are informed of these needs and we never state or imply that success without lifestyle changes is possible. She also indicates that no medical testing was done and in fact, sent letters only to the medical practice from which Fat B Gon leases space. Her complaints relating to the medical aspects do not apply as our services are spa, not medical, services. Again, the patient was informed of this. While we do share space at a medical office, neither we nor our services are medical and we never state or imply that we are anything other than spa services. We regret that the client did not have the results that she desired, but also insist that personal accountability and responsibility, or lack thereof, is the reason for this client's sub-optimal results and as such, we cannot be held responsible. She received the services for which she contracted and utilized staff and equipment time. We continue to counsel clients that there is no magic bullet for fat loss and that our services are an adjunct to healthy lifestyle changes and when used in conjunction work quite well. Sent on: 7/22/2015 3:35:35 PM

Consumer

Response: