Fat Cat Tattoo Parlor

October 5, T [redacted] W 61st Los Angeles, CA Revdex.com Complaint ID: Dear MrsK***: I am writ [redacted] in response to your letter submitted to the Revdex.com in regards to the static you were experienc [redacted] on your telephone MrsK***, I apologize for the inconvenience that you went through in try [redacted] to contact our customer service departmentRecently Blue Casa acquired Telscape’s residential phone lines and because of this we are experienc [redacted] a high volume of calls, however we are do [redacted] the best that we can to contact every customer as soon as possibleYour business is very important to us and we apologize for the delay in restor [redacted] your line After review [redacted] your account I can see that we sent out a few technicians in September to try and fix your phone lineOn September 30, a technician from AT&T reported that your phone line had been restoredOne of our agents also applied a credit of $for the time that you were without work [redacted] service We apologize for any inconvenience this issue may have caused youShould you have further questions, please feel free to call our customer service department at ###-###-####You may also reach me at [redacted] @bluecasa.com Kindest Regards,V [redacted] Customer Operations Specialist Blue Casa Telephone, LLC

March 22, 2018L [redacted] ***Watertown, MA 02472Revdex.com Complaint ID: 12730815Dear MrsP [redacted] :I am writing in response to the letter you submitted to the Revdex.com in regards to the request of disconnection of your account.MrsP [redacted] , after reviewing your account, we want to inform you that we did not receive any notifications, whether it be in writing or a call over the phone, requesting the disconnection of phone line ###-###-#### We attempted to contact you on March 12, in regards to this matter with no successWe tried calling at 11:am (Pacific Time) however someone hung up the phone immediately after answering We tried calling back an hour later and we left a voicemailWe have not heard back from you since that day.Usually we require verbal confirmation from a customer if they want to disconnect, however since we have been unable to speak with you over the phone, we will take this complaint as your formal request to disconnect the line We will proceed with your request and disconnect the line ###-###-#### as of March 12, We apologize for any inconvenience this issue may have caused youShould you have further questions, please feel free to call our customer service department at ###-###-####You may also reach me at v [redacted] @bluecasa.comKindest Regards, V [redacted] Customer Operations SpecialistBlue Casa Telephone, LLC

October 9,
L*** *** ***
1*** E 51st St
Los Angeles, CA
Revdex.com Complaint ID:
Dear MrO***:
I am writing in response to the letter you submitted to the Revdex.com in regards to the cancellation of your internet service
MrO***, I apologize
for the inconvenience that you went through in trying to contact our customer service departmentRecently Blue Casa acquired Telscape’s residential phone lines and because of this we are experiencing a high volume of calls, however we are doing the best that we can to contact every customer as soon as possibleYour business is very important to us and we apologize for the delay in attending your request
After our conversation on October 9, I went ahead and placed an order to disconnect your Internet as of September 01, since that is the date in which you wanted to disconnect your internetThis order should be completed within 24-hoursIn the meantime, I will be crediting month of internet (a credit of $12.99) for the trouble you experienced while trying to disconnect the internet
We apologize for any inconvenience this issue may have caused youShould you have further questions, please feel free to call our customer service department at ###-###-####You may also reach me at [email protected]
Kindest Regards,
V*** ***
Customer Operations Specialist
Blue Casa Telephone, LLC

March 16, 2016Revdex.com Complaint ID: 11196225Dear Revdex.com:After reviewing the customer’s complaint and searching in our system for this customer, we were unable to locate the account with the information provided. We do not have any customer’s in our system that go by Zulema
Partido, and we cannot find their phone number or address registered in our system.The customer needs to provide us with their account number or phone number associated with the account they use to have with Blue Casa, that way we can review their account and assist them with any issue they may have. They can contact our customer service department at ###-###-####.Kindest Regards,V*** *** Customer Operations SpecialistBlue Casa Telephone, LLC

March 22, 2018L[redacted]Watertown, MA 02472Revdex.com Complaint ID: 12730815Dear Mrs. P[redacted]:I am writing in response to the letter you submitted to the Revdex.com in regards to the request of disconnection of your account.Mrs. P[redacted], after reviewing...

your account, we want to inform you that we did not receive any notifications, whether it be in writing or a call over the phone, requesting the disconnection of phone line ###-###-####.  We attempted to contact you on March 12, 2018 in regards to this matter with no success. We tried calling at 11:00 am (Pacific Time) however someone hung up the phone immediately after answering.   We tried calling back an hour later and we left a voicemail. We have not heard back from you since that day.Usually we require verbal confirmation from a customer if they want to disconnect, however since we have been unable to speak with you over the phone, we will take this complaint as your formal request to disconnect the line.  We will proceed with your request and disconnect the line ###-###-#### as of March 12, 2018. We apologize for any inconvenience this issue may have caused you. Should you have further questions, please feel free to call our customer service department at ###-###-####. You may also reach me at v[redacted]@bluecasa.comKindest Regards, V[redacted]Customer Operations SpecialistBlue Casa Telephone, LLC.

October 26,
2015S[redacted] AveImperial
Beach, CA 91932-2024Revdex.com
Complaint ID: 10863502Dear Mrs.
T[redacted]:I am writing
in response to the letter you submitted to the Revdex.com in
regards to the repair issues you were experiencing.Mrs. T[redacted], I
apologize for the...

inconvenience that you went through in trying to contact our
customer service department. Recently Blue Casa acquired Telscape’s residential
phone lines and because of this we are experiencing a high volume of calls,
however we are doing the best that we can to contact every customer as soon as
possible. Your business is very important to us and we apologize for the delay in
attending your request.  After
reviewing your account, I noticed that you contact us by e-mail on October 3rd 2015 and said you were having issues with your phone.  A representative then called you on October 5th and opened a repair ticket to have someone take a look at your line.  During that time we had some issues while
working with Telscape to help restore your service. After the second technician
was sent out on October 22, 2015 we were informed that your services were
restored.We apologize for any inconvenience
this issue may have caused you. Due to the fact that you had no working services
from Sept 12th through October 22nd, we will credit your
account $25.60 for the inconvenience. Should you have further questions, please
feel free to call our customer service department at ###-###-####. You may also
reach me at [redacted]@bluecasa.comKindest Regards,V[redacted] Customer Operations SpecialistBlue Casa
Telephone, LLC.

October 5, 2015
T[redacted]
[redacted] W 61st
Los Angeles, CA 90043
Revdex.com Complaint ID: 10835896
Dear Mrs. K[redacted]:
I am writ[redacted] in response to your letter submitted to the Revdex.com in regards to the static you were experienc[redacted] on your telephone.
Mrs. K[redacted], I apologize for the...

inconvenience that you went through in try[redacted] to contact our customer service department. Recently Blue Casa acquired Telscape’s residential phone lines and because of this we are experienc[redacted] a high volume of calls, however we are do[redacted] the best that we can to contact every customer as soon as possible. Your business is very important to us and we apologize for the delay in restor[redacted] your line.
After review[redacted] your account I can see that we sent out a few technicians in September to try and fix your phone line. On September 30, 2015 a technician from AT&T reported that your phone line had been restored. One of our agents also applied a credit of $19.00 for the time that you were without work[redacted] service.
We apologize for any inconvenience this issue may have caused you. Should you have further questions, please feel free to call our customer service department at ###-###-####. You may also reach me at [redacted]@bluecasa.com
Kindest Regards,V[redacted]
Customer Operations Specialist
Blue Casa Telephone, LLC.