Fat Fellas BBQ & Grille

Response to Mr ***s complaint.Yes Fat Fellas did take a deposit of $250.00 on 5/13/20 for a wedding event for Sept 5 20.
The contract for Mr. was verbal and to be finalized as the event got closer to the date of the event.
Mr. Called Fat Fellas and his calls were returned, We called on 6,SIX different times along with a text chat conversation starting on 7/18/20 .On 7/17/20 Mr *** gave my staff an ultimatum if I did not call him he was going to cancel his order, I reached out to Mr *** again about his phone issues and he agreed because he works in a Hanger with poor cell phone signal, we lost connection over 3 times during our conversation. His voicemail has been full and noted by my staff on 4 of the returned calls.Mr *** must have a very stressful job for the way he treated my staff on 2 occasions.
Contract, No contract was signed because it was verbal Contract to be finalized number of guests not known and there was a choice of 2 locations ,total budget was to be determined as we got closer to the event.
Speaking of a week to not be in touch that is incorrect also because my staff has it noted the days called.The menu was discussed and agreed upon and all was set for the event.

Referring to the deposit, it was not in Mr.s Name,once another party sent over a copy of the payment it was clear, We at Fat Fellas thought the issue was resolved because the deposit was not in Mr.s name and he thought it was, That is why we had no records for him.
Mr. reached out to me the afternoon of 7/19/20 by text because he was in an area of weak signal and asked for a refund.I agreed and started the refund process. Mr. is having the event at a Military institution and I explained under the COVID 19 Rules me or my staff could not serve his event because he increased his number to 75 guests. Mr *** still wanted it for the original price for the 50 guests and kept saying the military base was excluded from the COVID 19 rules. I explained we could do everything as a buffet self serve and parties agreed.
Again the refund not going to MR. going to another party. I explained I would be having the check processed for a different party. That was on the 7/19/20.
I received a text on 8/4/20 asking about the refund at 7:02 and I responded that they haven't received it yet??I text back at 7:17 that I would have to check with the accountant to get the details. I let him know that it should have been there but it be delayed because of the hurricane. He replied that the storm was only 8 hours and he was done with the excuses and stated he was filling a letter to the Revdex.com and other areas also. I stated that was up to him but at 7:37 pm I could not reach our accountant and I would gladly cancel the first check and have another one for him to pick up in person at the Restaurant.
I called Mr. 3 times to no avail no answer.
I sent another text on 8/4/20 for what he wanted us to do at 7:47 pm and still no contact back.
I called Mr *** on 8/5/20 twice and another number he had listed no answer and Voicemails full.
At 1:39 pm on 8/5/20 I received a text stating to not contact them anymore about their refund that *** was Handling it now..

From the beginning this event has been confusing dealing with un-known lack of information and Covid 19 restrictions. We have tried to satisfy Mr *** to the best of our ability but he can never reach him by phone and his voicemail is always full..
A check was mailed to Mr. ( actually another a party)and it seems if The credit union credits him $250.00 and debits our account the $250.00 he could make an extra $250.00????I spoke with the Credit Union on this matter and I was told that I could not be given any Information pertaining to this matter.. Mr. Could not be reached at this time by phone only the text back for no further contact with them...