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Fat Tire Trike

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Fat Tire Trike Reviews (1)

Retyped from scanned letter: We built a custom Fat Tire Trike for [redacted] back in early March. We arranged delivery for customer [redacted] in Wisconsin Dells so we could meet halfway since [redacted] lives in Illinois. [redacted] never showed to our meeting point so we drove down to...

Illinois to deliver the tricycle to his doorstep.After delivering the trike and payment from [redacted] was processed, our POI system (Square) was deactivated after a bad credit card ([redacted] C.C) was used for payment of the trike. All of the money in that account was seized on March 25, 2016 by Square. We received an email from Square stating our deactivation was due to a transaction associated with high-risk activity.We reached out to [redacted] to inform him that his credit card was the reason our POI system was deactivated and in response all of our funds were seized. We notified [redacted] that we were going to take back the tricycle due to his fraudulent payment.We hired a driver for $600 to pick up the tricycle from Illinois. Once we received the trike we discover it was severely damaged. [redacted] attempted to modify the battery and motor which caused all electronics to burn out. While doing the modifications he also damaged the tricycle frame causing damages totaling $2,500.We contacted [redacted] notifying him that he might receive a partial refund after we receive our funds back from Square and after we total the damages he caused.The damages he caused to our business were significant. We were forced to purchase a new POI system and start a new business account with a new bank because of his fraudulent credit card. Our ability to make any sales using a credit card were shut down during this period.The damages to our business and damage to the trike far out way the amount of the trike payment of $4,169.52. At this time, we do not plan on refunding [redacted].If you have any questions, please contact Joe [redacted] (651) [redacted].Sincerely,Joe [redacted]

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