Mr [redacted] contacted us on Friday May 23, via our websiteHe stated that a pair of sunglasses he purchased had a lens problem (the lens material was peeling off)Before we even had a chance to respond to his email, he filed the complaint with the Revdex.com (5/23/9:59am) Monday was Memorial Day so our customer service responded to his email on Tuesday May 28, We asked where and when he purchased the sunglassesHis response.."I purchased them from Wal-Mart right before they stopped selling them, not sure on the date, but I am unable to return them to Wal-Mart without a receipt..." (email attached) We offer a one year warranty on that particular style of sunglassesWalmart stopped selling our sunglasses over years agoSince Mr [redacted] could not produce a receipt to prove otherwise, we have to assume the sunglasses were purchased over years ago and are no longer covered by the warranty We then offered Mr [redacted] a pair of replacement lenses for $He was not satisfied with that offer and stated he had filed a claim with the Revdex.com and would "wait to see how that goes." [redacted] Senior VP Fatheadz Eyewear P800-561- F888-244- [email protected] www.fatheadzeyewear.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I bought the "SUN" glasses hoping at the very least that they could resist the sun itself. I bought the sunglasses 3 months ago and do not have a receipt as I bought them with groceries and other items and did not keep track of it, WAL-MART still sells Fatheadz glasses but does not have a contract with Fatheadz any longer. So they should NOT be assuming that customers are no longer buying their glasses from WAL-MART.
Regards,
[redacted]
Mr. [redacted] contacted us on Friday May 23, 2014 via our website. He stated that a pair...
of sunglasses he purchased had a lens problem (the lens material was peeling off). Before we even had a chance to respond to his email, he filed the complaint with the Revdex.com (5/23/2014 9:59am).
Monday was Memorial Day so our customer service responded to his email on Tuesday May 28, 2014. We asked where and when he purchased the sunglasses. His response.."I purchased them from Wal-Mart right before they stopped selling them, not sure on the date, but I am unable to return them to Wal-Mart without a receipt..." (email attached).
We offer a one year warranty on that particular style of sunglasses. Walmart stopped selling our sunglasses over 2 years ago. Since Mr. [redacted] could not produce a receipt to prove otherwise, we have to assume the sunglasses were purchased over 2 years ago and are no longer covered by the warranty.
We then offered Mr. [redacted] a pair of replacement lenses for $24.95. He was not satisfied with that offer and stated he had filed a claim with the Revdex.com and would "wait to see how that goes."
[redacted]
Senior VP
Fatheadz Eyewear
P. 800-561-6640
F. 888-244-0284 [email protected]
www.fatheadzeyewear.com
Mr [redacted] contacted us on Friday May 23, via our websiteHe stated that a pair of sunglasses he purchased had a lens problem (the lens material was peeling off)Before we even had a chance to respond to his email, he filed the complaint with the Revdex.com (5/23/9:59am) Monday was Memorial Day so our customer service responded to his email on Tuesday May 28, We asked where and when he purchased the sunglassesHis response.."I purchased them from Wal-Mart right before they stopped selling them, not sure on the date, but I am unable to return them to Wal-Mart without a receipt..." (email attached) We offer a one year warranty on that particular style of sunglassesWalmart stopped selling our sunglasses over years agoSince Mr [redacted] could not produce a receipt to prove otherwise, we have to assume the sunglasses were purchased over years ago and are no longer covered by the warranty We then offered Mr [redacted] a pair of replacement lenses for $He was not satisfied with that offer and stated he had filed a claim with the Revdex.com and would "wait to see how that goes." [redacted] Senior VP Fatheadz Eyewear P800-561- F888-244- [email protected] www.fatheadzeyewear.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I bought the "SUN" glasses hoping at the very least that they could resist the sun itself. I bought the sunglasses 3 months ago and do not have a receipt as I bought them with groceries and other items and did not keep track of it, WAL-MART still sells Fatheadz glasses but does not have a contract with Fatheadz any longer. So they should NOT be assuming that customers are no longer buying their glasses from WAL-MART.
Regards,
[redacted]
Mr. [redacted] contacted us on Friday May 23, 2014 via our website. He stated that a pair...
of sunglasses he purchased had a lens problem (the lens material was peeling off). Before we even had a chance to respond to his email, he filed the complaint with the Revdex.com (5/23/2014 9:59am).
Monday was Memorial Day so our customer service responded to his email on Tuesday May 28, 2014. We asked where and when he purchased the sunglasses. His response.."I purchased them from Wal-Mart right before they stopped selling them, not sure on the date, but I am unable to return them to Wal-Mart without a receipt..." (email attached).
We offer a one year warranty on that particular style of sunglasses. Walmart stopped selling our sunglasses over 2 years ago. Since Mr. [redacted] could not produce a receipt to prove otherwise, we have to assume the sunglasses were purchased over 2 years ago and are no longer covered by the warranty.
We then offered Mr. [redacted] a pair of replacement lenses for $24.95. He was not satisfied with that offer and stated he had filed a claim with the Revdex.com and would "wait to see how that goes."
[redacted]
Senior VP
Fatheadz Eyewear
P. 800-561-6640
F. 888-244-0284
[email protected]
www.fatheadzeyewear.com